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Customer Service Medical Assistant

Location:
Sterling Heights, MI, 48310
Salary:
18+
Posted:
March 27, 2024

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Resume:

Amanda Shammo

Phlebotomist

Sterling Heights, MI 48310

ad4lzw@r.postjobfree.com

+1-248-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Clerk/Customer Service, inventory specialist House of Dank - Detroit, MI

June 2020 to Present

Verify patient information, deliver medications to patients homes, answer phones, stock inventory, clean and organize facility.

Phlebotomist

Helix Diagnostics - Waterford, MI

June 2020 to July 2020

Swab patients for COVID-19

Blood draws for Anti body COVID-19 testing

Health Screener

Medix - Troy, MI

March 2020 to June 2020

Check temperatures for onsite construction workers for COVID-19. This was a temporary position. Task completed!

Phlebotomist

William Beaumont Hospital - Troy, MI

February 2012 to March 2018

Collect blood from patients in all age groups and prepared them for lab testing. Answer phones.

In charge of employee scheduling.

Trouble shooting.

Microbiology experience such as preparing specimens for urine analysis, blood cultures, stool samples and saliva for various testing.

Phlebotomist

William Beaumont Hospital - Royal Oak, MI

August 2001 to March 2012

Collected blood from inpatients from all age groups. Answer phones.

Specimen processing.

Medical Assistant

Beaumont Weight Control Center - Royal Oak, MI

March 2009 to February 2012

Interviewed patients to obtain medical information, weight and height measurements and vital signs. Assessed patients and documented their medical histories. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Performed monthly inventory and maintained office and medical supply counts. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Demonstrated ability to lead and motivate outstanding healthcare teams. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.

Took and recorded patients' temperature, pulse, blood pressure and EKG. Monitored fluid intake and output levels.

Transported patients to and from different departments. Partnered with team of registered nurses to achieve overall well-being of all patients. Accurately recorded and reported test results according to established procedures. Assistant Manager/Medical Assistant

William Beaumont Hospital

November 2003 to February 2012

Clawson Footcare Specialists - 615 W 14 Mile Road Clawson, MI 48017 Documented patient information obtained from assessing patient’s chief complaint, including medical history and medication intake.

Evaluated patient care needs, prioritized treatment, and maintained patient flow. Trained new staff on quality control procedures.

Assisted doctors with surgeries and non-invasive procedures. Authorized drug refills and provided detailed prescription information to pharmacies. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Performed monthly inventory and maintained office and medical supply counts. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Skillfully performed suture removals for patients of all ages. Managed care for post-operative patients through discharge. Managed team of medical support personnel.

Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.

Followed infection control procedures.

Skilled in collecting patient vital signs both manually and electronically. Transported patients to and from different departments. Education

High School Diploma

Ferndale High School - Ferndale, MI

1996

Skills

• phlebotomy (10+ years)

• Venipuncture

• Plasma

• Excellent computer skills

• Laboratory Experience

• Patient Care

• EMR Systems

• Laboratory Procedures

• Experience Administering Injections

• Infection Control Training

• Medical Records

• Medical Scheduling

• Epic

• Medical Office Experience

• Vital Signs

• Anatomy Knowledge

• Insurance Verification

• Clerical Experience

• Medical Terminology

• ICD Coding

• Phone Etiquette

• Quality Assurance

• Medical Billing

• Computer Literacy

• CPT Coding

• Triage

• Employee Orientation

• Transcription

• Caregiving

• Arabic

• ICD-9

• Physiology Knowledge

• Microbiology

• Medical Coding

Languages

• Chaldean - Fluent

• Arabic - Fluent

Certifications and Licenses

Newborn Screening Certificate

November 2007 to Present

Assessments

Medical Lab Procedures - Phlebotomy — Proficient

May 2020

Selecting proper supplies based on physician orders for specimen collection protocol. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

MEDISOFT, EPIC, and E-THOMAS

Fast and efficient

Highly motivated

Professional bedside manner

Fast learner

Venipuncture/blood draw expert Team leader

Trained in pre- and post-surgical care

Multi-task

ICD 9 forms specialist

Work well with others

Seasoned in medical clinical procedures

Work well under pressure

Medical laboratory procedures

Confident in work ethic

very organized

problem solver

Bilingual (Chaldean and some Arabic)



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