Customer Service Medical Assistant
Resume:
Amanda Shammo
Phlebotomist
Sterling Heights, MI 48310
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Clerk/Customer Service, inventory specialist House of Dank - Detroit, MI
June 2020 to Present
Verify patient information, deliver medications to patients homes, answer phones, stock inventory, clean and organize facility.
Phlebotomist
Helix Diagnostics - Waterford, MI
June 2020 to July 2020
Swab patients for COVID-19
Blood draws for Anti body COVID-19 testing
Health Screener
Medix - Troy, MI
March 2020 to June 2020
Check temperatures for onsite construction workers for COVID-19. This was a temporary position. Task completed!
Phlebotomist
William Beaumont Hospital - Troy, MI
February 2012 to March 2018
Collect blood from patients in all age groups and prepared them for lab testing. Answer phones.
In charge of employee scheduling.
Trouble shooting.
Microbiology experience such as preparing specimens for urine analysis, blood cultures, stool samples and saliva for various testing.
Phlebotomist
William Beaumont Hospital - Royal Oak, MI
August 2001 to March 2012
Collected blood from inpatients from all age groups. Answer phones.
Specimen processing.
Medical Assistant
Beaumont Weight Control Center - Royal Oak, MI
March 2009 to February 2012
Interviewed patients to obtain medical information, weight and height measurements and vital signs. Assessed patients and documented their medical histories. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Performed monthly inventory and maintained office and medical supply counts. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Demonstrated ability to lead and motivate outstanding healthcare teams. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
Took and recorded patients' temperature, pulse, blood pressure and EKG. Monitored fluid intake and output levels.
Transported patients to and from different departments. Partnered with team of registered nurses to achieve overall well-being of all patients. Accurately recorded and reported test results according to established procedures. Assistant Manager/Medical Assistant
William Beaumont Hospital
November 2003 to February 2012
Clawson Footcare Specialists - 615 W 14 Mile Road Clawson, MI 48017 Documented patient information obtained from assessing patient’s chief complaint, including medical history and medication intake.
Evaluated patient care needs, prioritized treatment, and maintained patient flow. Trained new staff on quality control procedures.
Assisted doctors with surgeries and non-invasive procedures. Authorized drug refills and provided detailed prescription information to pharmacies. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Performed monthly inventory and maintained office and medical supply counts. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Skillfully performed suture removals for patients of all ages. Managed care for post-operative patients through discharge. Managed team of medical support personnel.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
Followed infection control procedures.
Skilled in collecting patient vital signs both manually and electronically. Transported patients to and from different departments. Education
High School Diploma
Ferndale High School - Ferndale, MI
1996
Skills
• phlebotomy (10+ years)
• Venipuncture
• Plasma
• Excellent computer skills
• Laboratory Experience
• Patient Care
• EMR Systems
• Laboratory Procedures
• Experience Administering Injections
• Infection Control Training
• Medical Records
• Medical Scheduling
• Epic
• Medical Office Experience
• Vital Signs
• Anatomy Knowledge
• Insurance Verification
• Clerical Experience
• Medical Terminology
• ICD Coding
• Phone Etiquette
• Quality Assurance
• Medical Billing
• Computer Literacy
• CPT Coding
• Triage
• Employee Orientation
• Transcription
• Caregiving
• Arabic
• ICD-9
• Physiology Knowledge
• Microbiology
• Medical Coding
Languages
• Chaldean - Fluent
• Arabic - Fluent
Certifications and Licenses
Newborn Screening Certificate
November 2007 to Present
Assessments
Medical Lab Procedures - Phlebotomy — Proficient
May 2020
Selecting proper supplies based on physician orders for specimen collection protocol. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
MEDISOFT, EPIC, and E-THOMAS
Fast and efficient
Highly motivated
Professional bedside manner
Fast learner
Venipuncture/blood draw expert Team leader
Trained in pre- and post-surgical care
Multi-task
ICD 9 forms specialist
Work well with others
Seasoned in medical clinical procedures
Work well under pressure
Medical laboratory procedures
Confident in work ethic
very organized
problem solver
Bilingual (Chaldean and some Arabic)
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