Reservations Specialist
Resume:
Siani Brewer
Cheltenham, PA *****
**************@*****.***
Hospitality associates graduate with a love for event management looking to further my education and experience in the field. Great communication skills, quick learner in new environments, proficient in Microsoft software, management experience & event service experience. Authorized to work in the US for any employer
Work Experience
Catering and Convention Services Coordinator
Hilton Philadelphia at Penn’s Landing - Philadelphia, PA Present
Coordinating hotel group social sales and wedding room blocks. Managing group revenue, cut-off dates, pickup and commissions. Curating and organizing group contracts in relation to primary Maintaining group sales business and client relationships. Convention services, event management & group reservations. Banquet operations coordinator.
Conference and convention services coordination.
Proficient is Delphi,Excel,Word, OnQ Revenue & Inventory operations. Banquet & Group Sales Coordinator
DoubleTree by Hilton - Mount Laurel, NJ
July 2021 to August 2023
Coordinating hotel group sales and wedding room blocks. Scheduling site visits & pre-convention meetings.
Social media champion for hotel’s on-site restaurant and bar. Banquet coordinator and event billing.
Front Desk Agent
DoubleTree by Hilton - Mount Laurel, NJ
August 2021 to July 2022
Hotel front desk operations
Guest services
check-in and check-out
Phone representative
Gift shop cashier
Pool attendant
Honors guest concie
Front Desk Agent
Hilton Garden Inn Hotel - Fort Washington, PA
March 2021 to June 2021
Guest services
check-in and check-out
Phone representative
Pool attendant
Customer Service Representative
MOM's Organic Market - Abington, PA
August 2020 to March 2021
Guest representative via phone and in-store
In charge of placing customer special orders and truck deliveries. Guest check-out, stocking and bagging.
YMCA
Philadelphia Freedom Valley YMCA - Willow Grove, PA September 2015 to March 2020
Sports Staff: Gymnastics Instructor, Teach given curriculum, Equipment set up/ take down Party Leader: Decorating event space,Handling food as requested by clientele, active party house during event, post event clean up.
After school program: Elementary school Before & Aftercare program, Creating a fun and safe environment for children K-6
Education
Associate in Hospitality Management
Montgomery County Community College - Blue Bell, PA March 2021 to August 2022
High school diploma
Cheltenham High School - Wyncote, PA
August 2014 to June 2017
Skills
• Dayforce (5 years)
• Customer Service (4 years)
• Computer Skills (4 years)
• Hospitality Experience (4 years)
• Front Desk (2 years)
• Supervising Experience (2 years)
• Guest Services (4 years)
• Gymnastics (3 years)
• Microsoft Excel (4 years)
• Financial sales (2 years)
• Salesforce (2 years)
• Hotel experience
• Events management
• Hospitality
• Social media management
• Customer relationship management
• Front desk
• Cash register
• Guest relations
• Sales
• Communication skills
• Event marketing
• Management
• Computer skills
• Organizational skills
• Microsoft Word
• Microsoft Office
• Time management
• Microsoft Outlook
• Customer service
• Team management
• English
• Event planning
• Social media marketing
• Microsoft Powerpoint
• Upselling
Awards
NAACP Community Service Award
October 2017
Shabazz Award
May 2018
Shippensburg University award given for excellent leadership skills Certifications and Licenses
Driver's License
October 2015 to March 2027
CPR/First Aid
September 2019 to September 2024
Fire Safety
September 2019 to Present
Water Safety Instructor
December 2019 to Present
Bloodborne Pathogens
June 2019 to June 2024
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