CALLIE

SNYDER

ad4lzk@r.postjobfree.com

404-***-****

Woodstock, GA 30189

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SKILLS

Hiring and Onboarding

Staff hiring

Staff training/development

Decision-Making

Data Analysis

Effective leader

Customer Relations

Budget Development

EDUCATION

Parkview High School

Lilburn, GA • 08/2009

High School Diploma

PROFESSIONAL SUMMARY

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

WORK HISTORY

Awesome Ink - Operations Manager, Customer Experience

Atlanta, Ga • 03/2014 - Current

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Developed new employees and on-going performance assessment of current employees.

Trained and guided team members to maintain high productivity and performance metrics.

Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.

Managed purchasing, sales, marketing and customer account operations efficiently.

Mentored team members in developing their skills and advancing their careers within the organization.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Consumer Celluar - Call Center Representative

Sandy Springs, GA • 12/2010 - 01/2014

Implemented and developed customer service training processes.

Cross-trained and provided backup support for organizational leadership.

Cross-trained and backed up other customer service managers.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Educated customers on company systems, form completion, and access to services.

Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Processed debit and credit card and electronic check payments.

Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

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