Suresh Chalageri Mobile No.: 1-469-***-****

Email ID: ad4lz5@r.postjobfree.com

EXPERIENCE SUMMARY:

Around 15 years of experience in the IT Industry. Experience in diversified business domains including Manufacturing, Banking, Insurance, Services, E-commerce.

Around 6 years of experience in Mobile Device Management, 9 years of Experience in Windows Application Packaging.

Expertise in supporting and maintaining the corporate enterprise mobility devices and platform

Steered efforts in performing daily monitoring of mobility systems

Leveraged skills in managing third party MDM vendors to ensure compliance with SLAs

Performed validation of new mobile OS versions, and new MobileIron versions

Capable in providing advanced troubleshooting and application problem solving related to the use of Mobile Devices

Executed maintenance and communication of existing, new, and evolving mobility practices, knowledgebase articles and documentation

Proficient in providing support to the local areas for troubleshooting and testing new IOS

Recognized for leadership excellence by:

o Identifying and implementing process improvements o Testing and evaluation of various new mobile devices against enterprise email and MDM systems

Gained knowledge on Android APK file Wrapping, Aligning, Signing, and publishing with the help of files

(Keystore file & pepk.jar file) and tools (Microsoft Intune App Wrapping tool for Android, & Android Studio)

Strong leader & team player, excellent motivational skills to sustain forward growth momentum while motivating peak individual performance from team members

Experience of interviewing candidates as part of recruitment drive.

Handled a team size 15 as people manager and managed billing, savings

Part of Quality Audits (internal & External)

Received multiple appreciations/certificates from clients I worked with.

Effective communication skills and excellent experience in working with small and big teams and Capable of coordinating, with Offshore and Onsite teams and business

Excellent problem-solving skills, experience in working on group projects. EDUCATION:

Bachelor of Engineering (Electronics & Communication) from Visvesvaraya Technological University, Karnataka, India -2004.

CERTIFICATION:

Mobile Iron: Cloud Fundamentals R55 - A-CLD-100-R55, MobileIron Threat Defense - A-MTD-100-V2

Microsoft: Azure Fundamentals AZ-900, Azure Administrator AZ-104 TECHNICAL SKILLS:

MDM Tools MobileIron, Intune, Apple Business Manager, Apple Configurator 2, iMazing, iTunes, Google Play Console, TeamViewer

Packaging and

Deployment Tools:

Install Shield 6.0., Wise Package Studio 5.6., Microsoft app-v 4.6 SCCM 2007, Picture Taker, VMWare Workstation, Bugzilla, Beyond Compare. PROFESSIONAL EXPERIENCE:

Client: AmerisourceBergen May’23- till date

Company: Zensar

Role: Mobility and Operations

Domain: Information Technology

Suresh Chalageri Mobile No.: 1-469-***-****

Email ID: ad4lz5@r.postjobfree.com

Project Description:

It is a Business-as-usual list of tasks to manage company owned iOS/Android devices and managing approved applications for their installation, App Protection, App Configuration and update. Responsibilities:

Managed different types of enrollment methods for Mobile devices.

-Android (Android Enterprise Work Profile, Android Enterprise Dedicated, Android Enterprise Fully Managed).

-iOS (User enrollment (BYOD), Apple Configurator enrollment, Device Enrollment Program (DEP)).

Add, deploy (required and available) and monitor Store Apps, VPP apps, Custom apps.

Update the in-house applications as and when the development teams handed us with ipa or apk files.

Manage and configure VPP.

Annual renewal of APNS, DEP, VPP token.

Configure and deployed Android & iOS Enterprise device restriction settings.

To create MDM monthly report on the devices, applications and view the results.

Manage basic device actions and configured device clean up rule.

Prepared and submitted a POC for supporting Windows devices using Autopilot enrollment. Tools: Microsoft Intune Web portal, Service now

Client: Microsoft Nov’21- May’23

Company: Zensar

Role: Product Vendor Support

Domain: Information Technology

Project Description:

First Level of support contact for premium customers of North American region, for their queries or issues related to Microsoft Intune.

Responsibilities:

Coordinate with customers to understand if the reported issue is relevant to Intune. If not, transfer the case to corresponding support teams.

Understand from customer to further narrow down if the case is advisory ones, first time setup request ones, or issue with production working setup, and then take appropriate actions.

Keeping the customers updated with the latest developments on the global outage level issues

Capture the details of the case as per template along with supporting screenshots, logs, and screen recordings (if necessary). Guide customers with steps to capture the logs where necessary.

Refer to the case specific troubleshooting articles and accordingly advise the customer with steps to resolve the reported issue.

Review and validate the customers tenant and affected device from the backend.

Discuss internally on cases with peers and assigned TA (Technical Advisor) for their inputs.

Setup lab to experiment and learn new features. Use the lab to reproduce customer reported issues.

If necessary, based on the reported issue, extend a collaboration AR with other support teams of Microsoft i.e., O365, outlook, Azure, windows etc.

seek inputs from next level support using IET template and process (Internal Escalation)

Attend Triage and TGP (Tech Growth Plan) calls to learn further in depth of Intune feature or any newly introduced feature.

Work on CRIT cases where the customer has severe impact to their business productivity.

Work on cases as per SLA and seek feedback from customers upon closure. Tools: Rave, DFM, Genesys, KQL

Client: Multi Client Project - VT, HAL, HOF, DLG, NBS, Carnival Oct’18- Oct’21 Company: Capgemini

Role: Senior Consultant

Suresh Chalageri Mobile No.: 1-469-***-****

Email ID: ad4lz5@r.postjobfree.com

Domain: Cloud Infra Services – Enterprise Mobility Project Description:

The project is to enroll the end user’s devices with MDM tool and to deploy corporate applications to these devices. These devices are either corporate owned or personally owned (BYOD). The devices include Mobile devices, Tablet devices, Laptops & Desktops that support Android, iOS, Mac, Windows operating system. To meet the customer’s goal by ensuring the enrolled devices are in compliant state and the corporate data is secured on these devices.

Responsibilities:

Mobile Device Management

Creating and managing Enrollment profile and assigning devices to appropriate profile

Creating and managing Configuration profile

Creating and reviewing device Compliance Policy

Reducing the count of non-compliant Device

Performing remote Lock, Retire and Wipe

Eliminating devices which are not checked in for long time

Evaluating the device enrollment with every new upgrade to device OS Mobile Application Management

Adding VPP iOS Application at Apple Business Manager, Define the license volume, synchronize it with Intune and deploy to right group

Custom iOS Application at Apple Business Manager by Generating redemption codes and coordinating with vendor for distribution

Adding iOS Line of Business Application using ipa file and deploying

Identifying applications that are due to expire and notify appropriate team

Testing and updating new versions of mobile applications with IPA file provided by developer’s team or by vendor in few cases

Wrapping, signing and Aligning Android apk applications.

Publishing the app in Google Play console

Approving the applications from Managed google Play store and manage it further under Intune Other General Tasks

Generating periodic reports and analyzing trends for Devices and Applications

Testing, planning, and implementing new features introduced by vendor

Upgrading MDM tool and test for the basic functionality of devices and Applications

Upgrade to the latest OS and test for the basic functionality of devices and Applications

Managing users and groups for proper assignment of Policy, Configuration and Applications

Building the logic for Dynamic group membership

Coordinating with vendor, when need arises

Managing annual renewal – APNS Certificate, DEP Token, VPP Token

Knowledge Transition from Client

Project works like Migration, Upgrade, Or any Specific requirement.

Custom Notification message

Knowledge on Windows Autopilot

Knowledge on SCEP and PKCS

Quality Management Tasks

Managing incidents, Changes based on priority in adherence to the process and within SLA

Generating RCA for the PBI tickets

Referring and updating knowledge management repository for known errors and fix

Notifying and tracking the risks.

Tools: MobileIron, Intune, Apple Business Manager, Apple Configurator 2, iMazing, iTunes, Google Play Console, TeamViewer.

Client: BAA Mar’ 11 – Oct’18

Company: Capgemini

Role : Consultant

Domain : Infra Services – Application Packaging

Suresh Chalageri Mobile No.: 1-469-***-****

Email ID: ad4lz5@r.postjobfree.com

Project Description:

British Airport Authority needed Packaging their windows applications in MSI format, which are to be deployed from a central repository using SCCM tool. This ensured consistent installation and behavior of the applications on all the workstations that are used by BAA employees for their daily operations in all five Airports of UK. Responsibilities:

Analyzed and Packaged the Application as per the client standards

Performed the Functionality testing of the application in admin as well as user

Worked on a POC for Application virtualization

Executed QA for other team members application

Generated and maintained periodic reports

Coordinated with customers for Regression testing and activities related to it

Assigned packages to the team members and following up the packager and guiding during times

Hosted the packaged applications on Citrix environment. Client: State Farm Oct’09- Jan’ 11

Company: Patni computers

Role: Senior Systems Engineer

Domain: Insurance

Project Description:

State Farm has applications owned by various vendors. All these applications need to repackaged in MSI and customized for uniform distribution.

This project involves repackaging application using InstallShield for deployment across various platforms through Altris and Citrix Presentation Server Console.

Responsibilities:

Repackaged the assigned application to the client standards within SLA period

Checked for the source files and document containing the requirements for that application to work

Checked for the proper functionality of the source

Coordinated with the Product owner for the missing source or corrupt source

Used Primal Script to Repackage the application as per requirement.

Bootstrapped the application specifying the sequence, OS environment and any arguments if any

Created appropriate Shim Data base for windows 7 specific application

Test for the proper functionality in all test environment

Submitted the application for QA along with the log files, Addressed the concerns of QA or Deployment

Copied the Application to the distribution server and schedule the distribution Client: J P Morgan Chase Aug’ 08 – Sep’09

Company: Magna Infotech

Role: SMS Remediation engineer

Domain: Banking and Finance

Project Description:

A migration project that involved packaging the Windows applications to ensure they continued to work when deployed from SMS-Nomad to windows workstations. The same applications were earlier deployed and managed in production by Tivoli tool.

Responsibilities:

Analyzed the assigned application thoroughly for prerequisites, Application Dependencies, Server dependency, Drive Mapping for the Proper functionality

Suresh Chalageri Mobile No.: 1-469-***-****

Email ID: ad4lz5@r.postjobfree.com

Stage and test the application for the Proper Installation, Functionality and Uninstallation and compare the functionality with the Screenshots provided along with the source as a part of Documentation.

The passed applications were Promoted for Deployment

The Failed ones were updated with comments with appropriate failed reasons like Install Failure, Launch Failure, Uninstall Failed. Also mentioned the error screenshot

Failed apps in the testing phase were filtered out and repackaged by fixing the error Mentioned in the comment Section.

Changed the version of the new Package Created to ensure Upgrade of previous version

Applied all the latest standards

Created SMS Files as per the package Requirement and Document the package details as per the template.

Stage and Test for Installation, Upgrade, Functionality and Uninstallation

Got the application reviewed by peers after verifying

Moved the application for Integration testing after reviewers’ approval Client: Washington Mutual Jul’07- Jul’ 08

Company: TCS

Role: Asst. Systems Engineer

Domain: Banking and Finance

Project Description:

As an Application Packager in this migration project, the job includes imaging the repackaging machine using InstallShield, installing all the necessary dependent applications, verifying group policies, and deploying the application

to the test machine through Microsoft SCCM. Application will be deployed on one of the locked down environments to simulate the enterprise scenario.

The repackaging for the application is done by taking pre and post snapshots of the Setup through InstallShield and creating the Windows Installer (MSI). Functionality of the MSI package is tested to verify the correctness of the MSI. The created MSI is then copied to a storage location, which is then distributed to the distribution points managed by the Management points. From the nearest DP the application gets pushed in to the Client Machine. The Regression testing is done in the Client machine before it moves to production. Responsibilities:

Built Clean Packaging and Test machine as per WaMu standard images

Understood the dependencies and components of packages as per FLOW (Web based tool for project management System).

Communicated with Analyst in case of issues & dependencies

Built Windows Installer MSI Package and MST Packages using InstallShield

Customized Package as per requirements

Installed package on test machine using the marimba channel

Invoked Application and perform preliminary testing of the Application Package

Performed Unit test and Quality Check

Update the FLOW tool for Package updates and remarks

Managed delivery of the Package to WaMu Certification and Regression Testing Team for further assessment.

Performed Regression Test Execution for the application packages based on the test cases given by WaMu in FLOW

Raised, tracked, and reported defects found during Regression testing

Knowledge transfer of work to QA staff to allow them to complete the User Acceptance Testing phase

Repackaged or reworked the application packages in case of defects, issues, or rollbacks

Migrated the MSI and MST packages from Marimba to SCCM 2007 as per SCCM 2007 standards

Performed Peer Review on packages; distributed package in SCCM 2007 and Perform Regression Testing.

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