SHANTITA BALLENTINE

ad4lz4@r.postjobfree.com 407-***-**** Kissimmee, FL 34759

Summary

Highly-motivated employee with desire to take on new challenges.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Check Processing

Payroll Processing

Calculating Deductions

Mathematics

Bookkeeping Skills

Resolving Payroll Problems

Reporting

Customer Assistance

Customer Service

Heavy Lifting

Food Service

Verbal and Written Communication

Safe Food Handling

Cash Register Operation

Cleaning

Supply Restocking

Food Processing

Employee Training

Safety Awareness

Cleaning and Sanitizing

Food Safety

Clear Communication

Team Leadership

Computer Skills

Ordering Procedures

Product Labeling

Item Sorting

Picking and Processing

Shipping and Packaging

Shipment Preparation

Forklift Operation

Experience

Top Hat Leasing Inc Kissimmee, FL

Payroll Manager

06/2020 - 01/2023

Calculated and processed payroll for over 15 owner operators on a weekly basis.

Verified accuracy of owner operators toll bills, maintenance bills, pay rate changes, deductions, bonuses.

Managed the processing of new hires and terminations in the payroll system.

Maintained detailed records of all wage calculations and deductions.

Amazon Davenport, FL

Warehouse Sorter

11/2016 - 11/2020

Unloaded, sorted, labeled and stored merchandise in designated areas according to size, type or product code.

Operated forklifts, pallet jacks and other material handling equipment to move materials around the warehouse.

Ensured that safety protocols were observed at all times while working in the warehouse environment.

Provided assistance in loading and unloading trucks for delivery purposes as required.

Updated inventory and production information using warehouse management systems and scanner guns.

Target Kissimmee, FL

Food Assistant

12/1997 - 09/2014

Assisted in preparing and serving meals for customers.

Organized food items into designated storage areas.

Checked expiration dates on products to ensure freshness.

Restocked shelves with inventory as needed.

Stored produce appropriately according to safety protocols.

Followed health department regulations when handling food items.

Prepared salads and sandwiches for customers' orders.

Cleaned up spills and other messes promptly and safely.

Performed daily cleaning duties such as mopping floors, washing dishes.

Displayed prepared foods attractively in the display case.

Assisted in setting up catering trays for large events or functions.

Observed proper sanitation procedures while working with food items.

Helped maintain a safe work environment by following all safety guidelines.

Ensured that all ingredients were properly measured before use.

Provided customer service at the register when needed.

Greeted customers warmly and answered any questions they had about menu items.

Weighed out portions of meats and cheeses for sandwiches or salads.

Used knives to cut vegetables accurately for soups or other recipes.

Filled condiment containers as needed throughout the day.

Operated slicers, mixers, ovens, grills, fryers and other kitchen equipment safely.

Coached new personnel to verify staff employees followed company procedures and protocols.

Took food orders, refilled beverages and offered menu item recommendations.

Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.

Checked tables and removed all dishes, glassware and utensils when guests finished meals.

Answered customer questions and resolved complaints by offering refunds or replacement items.

Cleaned and sanitized menus, tables and chairs when appropriate.

Restocked service stations and bus stations as well as ice bins and buckets.

Used company-approved cleaning supplies to sanitize kitchen areas.

Effectively multitasked within fast-paced environment.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Greeted guests with friendliness and professionalism.

Worked in close collaboration with team members to ensure customers received high-quality service.

Maintained clean and orderly appearance throughout kitchen and dining area.

Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Supported serving staff in delivering accurate and well-presented food orders.

Resolved guest complaints to maintain complete customer satisfaction.

Removed trays and stacked dishes for return to kitchen after finished meals.

Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.

Stocked service stations with ice, napkins and straws.

Participated in ongoing training to enhance job skills and knowledge.

Filled and served various beverages for customers.

Stocked customer service stations with paper products or beverage preparation items.

Stocked displays with new and transferred merchandise.

Oversaw inventory in buffet and reported replacement needs to kitchen management.

Education and Training

Bremen High School Midlothian, IL

High School Diploma

05/1990

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