Tammie Jones

Milwaukee, WI ***** ad4lz0@r.postjobfree.com

414-***-****

Work Experience

Remote Data Processing Support-Sr Associate

Iconma Temp Service / Allstate – Remote

July 2023 to March 2024

Description:

Providing process support and broad knowledge to internal/external customers and business partners.

Utilizing a wide variety of systems and channels to investigate and resolve inquiries.

Resolving complicated, sometimes sensitive, issues, problems, errors and inconsistencies.

Processes data in accordance with internal and external business or technical protocols and guidelines

Managing information and process flow from initiation to completion

Appling broad and established knowledge of job or specific technical skills to provide service, information and procedural guidance

Recognizing and acts on inconsistencies in data

Anticipating future needs based on past transactions

Using research and analysis skills to review detailed, structured problems

Edits and maintains documentation for guidelines and procedures

Functional Skills

Ability to work under general supervision within established procedures

Ability to learn new processes, systems or guidelines

Ability to utilize standards and procedures in practical applications of a difficult nature

Ability to communicate well with a variety of audiences

Knowledge of the process in relation to other company processes and deliverables

Ability to identify ways to improve efficiency, quality and service

Communication Skills

Remote Fraud Investigations Analyst

DiSys Temp Service /Wells Fargo - Remote

April 2022 to August 2023

Conducting extensive and confidential investigations of suspected fraud allegations.

Interviewing individuals who may have information on fraud allegations.

Running background checks, employee investigations, and asset searches on suspected perpetrators.

Analyzing documentation, such as victim testimonies and financial records to determine if fraud occurred.

Writing in-depth reports on your findings and presenting them to management.

Liaising with victims of fraud, the police, and court officials when a civil or criminal case is opened.

Testifying on fraud cases in civil or criminal proceedings

Communication status, open issues, finding and other AML-related items regularly to supervisor.

Strong attention to detail

Spreadsheet skills

Strong analysis and critical thinking skills

Submit cases to various law enforcement agents.

Fraud Analyst Investigator

Robert Half Temp. Service / US Bank / PCN Bank - Milwaukee, WI

April 2019 to November 2021

Analyze existing and new accounts to identify negative trends and change in customer transaction behavior for fraud or suspicious activity.

Investigated cases of fraud involving the use of stolen or lost cards, Risk analysis

Data Analysis, Gather information for investigation, Risk management, Customer Solutions

Communication status, open issues, finding and other AML-related items regularly to supervisor.

Strong attention to detail

Spreadsheet skills

Strong analysis and critical thinking skills

Submit cases to various law enforcement agents.

Conducted internal, external, and specialized investigations which included accurate and timely regulatory filing, recovery of funds and referral of criminal complaints to various law enforcement agencies for criminal prosecution and restitution.

Call Center Representative

K-Force Temp. Service / HSA Bank - Milwaukee, WI

October 2017 to May 2019

Contract)

Managed 80-125 inbound calls daily.

Processed customers' orders such as debit cards, welcome kits and checkbooks.

Processed customer demographic changes and complete account maintenance.

Researched and resolved critical incidents.

Undated and maintained call center database.

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets.

Cashier

Kroger’s - Oxford, MS

February 2014 to September 2017

Process sales transactions

Calculate the cost of products or services.

Accept payments.

Calculate and return change when required by the payment method.

Maintain adequate change denominations in the cash drawer and request additional change Answer customer questions about products or services.

Reconcile cash drawers and sales receipts.

Report issues with equipment

Work as a team to meet store sales goals.

Handle customer complaints.

Process layaways, returns and exchanges.

Maintain clean and tidy checkout area.

Assist in stocking and rotating merchandise.

Scan and bag items accurately and efficiently

Stay up to date on merchandise promotions, advertisements and product information.

Security Guard/ Loss Prevention Operations

Olin Corporation Winchester – Oxford, MS

February 2012 to January 2014

Always follow company protocol.

Carry out CCTV surveillance and patrols.

Quick to learn weak spots on specific sites and pay them extra attention.

Work on corporate, commercial, retail, and industrial sites

Report safety concerns both in writing and verbally

Excellent analytical and problem-solving skills.

Strong analytical and problem-solving skills.

Extensive knowledge of retail operations and loss prevention strategies and procedures.

Proficient with Microsoft Office Suite or related software to prepare reports and documentation.

Audits and investigates sources of known losses.

Monitors inventory to identify theft or shortages.

Investigates suspicious customer and/or employee activity.

Conducts periodic testing of alarm and video surveillance systems.

Conducts periodic inspections of stores and facilities to ensure surveillance and security equipment is functioning properly.

Develops and implements policies and procedures to prevent theft at point of sale or inventory storage areas.

Office Manager/Human Resources

Marvelous Cleaning Service - Milwaukee, WI

November 2008 to December 2011

Interviewing potential applicants regarding their skills, experience and education

Contacting references and performing background checks on applicants

Informing applicants about position details, including working conditions, benefits and duties

Hiring or referring qualified applicants for the employer

Conducting or helping with new employee orientation

Keeping process paperwork and employment records

Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards.

Counseling any employees struggling in their roles

Answering telephone calls and emails from customers and clients and directing them to relevant staff

Creating an office budget and ensuring all employees follow it

Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required.

Interviewing and training new office employees and organizing their employment paperwork

Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order.

Reporting office progress to senior management and working with them to improve office operations and procedures.

Education

Master’s in information technology

American InterContinental University-Online - Schaumburg, IL October 2018 to March 2021

Bachelor's in Criminal Justice Homeland Security

American InterContinental University - Schaumburg, IL September 2018

Associate in Criminal Justice in Criminal Justice

American InterContinental University Schaumburg - Schaumburg, IL April 2014

Diploma in Communications Iowa Community College - Peosta, IA June 2009

Skills

General Ledger Reconciliation

Customer-Service Skills

Ability to lift up to 20 pounds

Attention to detail

Financial Report Writing

Handle merchandise returns and exchanges

Issue receipts, refunds, change or tickets

Account Analysis

Order Entry

General Ledger Accounting

Microsoft Word

Excel

Track transactions on balance sheets and report any discrepancies.

PowerPoint

Microsoft SQL Server

Microsoft PowerPoint

Microsoft Outlook

Accounts Payable

Office Management

Bank Reconciliation

Financial Statement Preparation

Time management

oSoftware troubleshooting

oMicrosoft Windows Server

oIT

oComputer Networking

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