Customer Service Sales Team

KASSANDRA MEZA-SANTANA

442-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Strategic Inventory Manager with track-record of motivating and educating team in proper methods to exceed sales targets. Develops training programs, monitors customer preferences and projects sales performance to generate and convert leads. Committed to growing business through sales and strong customer relationships.

SKILLS

Revenue forecasting

Sales team training

Recordkeeping

CRM software

Analytical problem solving

Sales Planning

Profitability Optimization

Pipeline Management

Sales Tracking

Sales presentation

Lead Generation

Client Relationship Management

Vendor Management

KPI analysis

KPI Tracking

Problem solving

Direct Sales

Analytical thinking

EXPERIENCE

Inventory & Sales Manager

Revive Med. Spa

November 2022 - July 2023

Responsibilities included auditing all medical consumables and medical supplies daily

Successfully navigating through the internal platform to investigate any discrepancies and correct medical charting to uphold accurate data

Trained sales team on strategies to manage value messages, structure opportunities and achieve deal closures

Front desk coordinator executing customer relations and problem solving when handling customer concerns and complaints

Met delivery timelines by resolving transportation, logistics and customer issues

Communicated competitive activity to influence marketing plans and tactics

Safeguarded accuracy through continuous audits of put-away and picking practices

Researched and reconciled discrepancies between digital inventory records and physical counts

Utilized Excel to track and report on inventory movement transactions

Helped management make informed decisions on scheduling and pricing issues.

Purchasing and Inventory Account Specialist

R.S. Hughes Company Inc

July 2021 - October 2022

Worked closely with both inside and outside sales representatives maintaining excellent customer care

Servicing Industrial supply Vending Machines on site

Handled administrative tasks promptly, including setting up new accounts and processing payments

Avoided customer relations issues and sales errors by tracking customer interactions and prospect calls

Communicated with clients to build strong connections and improve account strategy

Served customer needs for 20 established accounts across North County territory

Addressed escalated customer issues and leveraged resources to implement actionable solutions

Handled stressful situations professionally and multitasked with ease

Answered customers' questions about products, prices and availability

Accomplished multiple tasks in a fast-paced environment.

Line Cook/Sushi Prep

Sushi Lounge Point Loma

August 2018 - November 2019

Multitasking in a fast paced environment

Responsible for daily prep and inventory.

Cashier / Line Prep

Big Front Door

April 2017 - July 2018

Started as a part-time cashier within 6 months I transitioned to BOH procedures and management.

Cashier / Closing Manager / Assistant Manager to the GM

The Habit Burger Grill

October 2014 - January 2017

Started as a part-time cashier and was added to the Habit Food Truck staff

Was promoted to full-time closing manager in the Fall of 2015, and then to the Assistant Manager to the GM in October of 2016.

EDUCATION

Certification - Business of Administration

UEI College, Chula Vista

April 2024

High School - General

San Diego School of Creative Performing Arts, San Diego

June 2011

LANGUAGE

Spanish

Conversational

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