Office Administrator Benefits Specialist
Resume:
REFILOE FAITH LETAOANA 063-***-****
ADMINSTRATION ASSISTANT **********@*****.***
Bethlehem, Free State
PROFILE SUMMARY
I am a dedicated and accomplished Office Administrator with 9 years of experience in effectively managing administrative tasks and providing comprehensive support to ensure smooth office operations. Proficient in utilizing Microsoft Office applications to streamline documentation, data management and reporting processes. Adept at overseeing administrative functions including scheduling, record-keeping, correspondence, to optimize efficiency, productivity and customer satisfaction. Strong communication skills demonstrated through effective interaction with internal and external stakeholders. Proven ability to multitask, prioritize and meet deadlines in fast-paced environments. Committed to upholding professionalism and confidentiality while delivering exceptional administrative support. KEY SKILLS AND STRENGTHS
Microsoft Office Suite
Report and documentation preparation
Recruitment / Pre-employment induction
Interpersonal skills
Complex problem solving
Editing
Negotiation
PROFESSIONAL EXPERIENCE
Enquiries Clerk Dihlabeng Local Municipality
January 2023 to date
Posting cash transactions of the account to the financial system and make appropriate adjustments on their accounts
Entering financial information into a computerized ledger account
Reviewing and checking accounts, keeping records for arithmetical and clerical accuracy, completeness and proper extension
Researching and resolving invoice discrepancies
Journalizing monthly entries for illegal structure charges and other sundry services
Performing trouble shooting and resolved billing issues efficiently by analysing the accounts in question
Generating new accounts
Disconnection of old accounts
Processing of debit and credit notes on the financial system from various departments
Printing of duplicate accounts and transaction reports for customers
Consolidating of owners’ and consumer accounts
Updating of outstanding accounts
Administration Clerk Dihlabeng Local Municipality
June 2018 – December 2022
Assisted with general enquiries
Record and addressing clients’ complaints
Perform data entry and filing activities
Manage inventory of office supplies
Compiling weekly and monthly reports
Record minutes and compile agendas
Petty cash consolidation
Travel arrangements for the manager
Compile and prepare reports and documentation pertaining to personnel activities
Administrative support to the Executive Director and Human Resources Manager
Liaised with external partners (Medical insurers, Funeral insurers, Pension Fund administrators) Receptionist Kunene Ramapala Incorporated
August 2017 – May 2018
Receiving clients by greeting, welcoming, directing and announcing them appropriately
Answering screening and forwarding incoming calls
Maintenance of the reception area
Perform data entry and filing activities
Manage inventory of office supplies and equipment
Safeguard client's privacy and confidentiality
Provide clerical support
Update account status and database regularly
Office Administrator Metsweding Consulting Engineers May 2014 – March 2016
Coordinating office activities and operations to secure efficiency and compliance to company policies
Supervise administrative staff and divide responsibilities to ensure performance
Managing agendas for upper management
Serving clients by answering questions, forwarding messages, and keeping clients informed of order status
Support budgeting and bookkeeping procedures
Enhance organisation by exploring opportunities to add value to job accomplishments EDUCATION AND TRAINING
Finance, Economics & Accounting NCV Level 4
Maluti FET College (Bethlehem Campus)
Applied Accounting with Pastel Version 2009; Economic Environment; Financial Management New Venture Creation
Debt Collection In-Service Training
Kunene Ramapala Incorporated
Network Engineering (Not completed)
CTI Education Group
Computer Literacy-Microsoft Office (Word, Excel; Access, PowerPoint, Explorer, Outlook); A++ Certification; Linux
High School Attended: New Horizon College (Harrismith) Subjects Passed: Economics; Business Studies; Computer Applications Technology; Maths Literacy; English Home Language; Afrikaans; Lo
REFERENCES
Mr Nde Mabula
Dihlabeng Local Municipality – Manager Revenue
Mr Eric Posholi
Dihlabeng Local Municipality – Manager Human Resources 083-***-****
Me Pulane Mofokeng
Dihlabeng Local Municipality – Senior Human Resource Admin Officer 082-***-****
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