Jerald A. Aguirri

**** ******* **.

C: 916-***-****

ad4ly6@r.postjobfree.com

I am enclosing my resume for your review. Please consider this letter as my formal application presenting my background, education and experience.

I have over six years’ experience in the Information technology field. I have considerable experience in dealing with desktop issues of every caliber and a thorough knowledge of the process and procedures of the corporate environment. I work well with people and enjoy getting the work at hand completed. I have assembled Desktop PCs and Servers for private customers as well as corporate employees. I have worked with small teams as well as larger teams in supporting network connectivity. I am very professional in the help desk environment and I dedicated 1 year to school strictly for Microsoft certifications and products. While I feel that school and book knowledge is the basis for any job, on the job experience and learning is more valuable to the employee. Thank you for your time and consideration.

Jerald A. Aguirri

HIGHLIGHTS OF QUALIFICATIONS

-Microsoft MCP / MCITP Certified -Working Knowledge of consumer grade routers and switches

-Proficiency in Microsoft Windows

-Skilled in identifying and solving computer and network related problems -Strong understanding of Service ticket databases. Strong attention to detail

-Excellent ability to learn and understand unfamiliar systems and methods

-Trained to make difficult decisions under stressful circumstances

EXPERIENCE

Presently attending Sac City College studying for A.S. Computer Information Science

Feb 2020 – April 2020, Desktop Project Support aap3 at NWN

●Removing all End Of Lifecycle assets end user desktop equipment. Deploying all new hardware, including monitors/mounts, laptop, desktop PC, docking station and all peripheral equipment and cable management throughout the network

Nov 2016 - Dec 2016 Service Desk Analyst, British Telecom, Westminster, CO

●In a Windows environment, troubleshoot Cisco Teleconferencing equipment, and scheduled remote videoconferences

●Added audio lines to telepresence video conferences as needed.

Feb 22 - Feb 26, I-T Consultant, Brace Industries

●All-inclusive desktop support, active directory, and asset management

Sept 2014 - Feb 2015, Field Services Engineer, Business and Decision, Arvada, CO

●provided end user support, upgraded site telecommunications to VoIP, assisted with network equipment upgrades, fax paging and remote server maintenance. routine updates and troubleshooting for all on and off-site workstations.

Feb 2012-Feb 2014, Desktop Support, PC Tech, Sandoz-Novartis, Inc. Broomfield, CO

●Build, deploy, troubleshoot equipment to replace/refresh all end user workstations for break/fix and PC lifecycle. Migrated all users to a more current Windows environment. Hardware and software support

●Troubleshooting PCs, printers, and audio/video equipment. Remote desktop assistance to end users

●Manual data transfers during PC migration, server backups, Printer deployment and break/fix

●Telecom analog/digital wiring, Punch-down, Avaya site Administrator, and voice mailbox admin.

Nov 2011-Feb 2012, Help Desk Analyst, Level 2, IBM Corporation Boulder, CO

●Provide technical support to IBM’s Point of Sale systems and Data Entry terminals in the continental and outside of the continental US for DOD CommissaryAgency

●Work closely with on-site service technicians and the network communications group to resolve issues

●Provide assistance with information systems to Tier 1 issues to help resolve on a “first call” basis

●Maintain a Security Clearance to access and work with confidential/sensitive data

●Technologies used include TCP/IP, RAS, Citrix, Remedy, Lotus, MS Windows, and Active Directory

Aug 2006-Feb 2007 Help Desk Technician, World Savings Inc. San AntonioTX

●Became proficient with remote client software and assisted a base of 100 thousand users to completion of all I/T service calls both remotely/on site

●Used a Remedy ticketing platform to track and review all Service Calls

July 2001-April 2004 Small Computer Systems Specialist, U.S. M.C. Network Operations Ctr

●Supervision of $400 thousand of highly sensitive equipment

●Monitored, configured, and maintained a stand-alone and client-server local area network with over 6,500 users in a Windows 2000/XP/Server 2000/2003 Help Desk environment

●Administered numerous Microsoft Windows oriented programs including MS Exchange, Defense Messaging Systems, and other information systems

●Conducted required hardware upgrades and repairs in order to maintain good order of the network

●Evaluated and resolved customer information system problems, both remotely and on-site

●Maintained a database with records of all completed and open requests for service to ensure task completion and customer satisfaction.

●Received a Letter of Merit for outstanding performance in the unit’s network communications during critical field operation C2x/CPX

EDUCATION AND TRAINING

Maric College Desktop Administrator Program

Specialized Military Training and Education: Computer Systems Specialist Training

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