Rhonda Smith

Riviera Beach, FL *****

ad4lxu@r.postjobfree.com

+1-561-***-****

I am a conscientious, dependable, and highly motivated person with excellent organizational skills. With many years of experience in an exacting customer service and sales environment, I possess essential traits such as effective communication and interpersonal skills along with an exceptional work ethic that includes punctuality, honesty, loyalty, and attention to detail. I pride myself in my professional, positive attitude.

Authorized to work in the US for any employer

Work Experience

Project Manager WPB Market

Health Care Advantage LLC - West Palm Beach, FL

February 2020 to Present

Oversee all operations in the Palm Beach county market for our Conviva partner

• Manage TSR(Telephonic Sales Reps) within my market

• Communicate with all partner centers and their CAs(Center Admins)

• Conduct individualized virtual tours to drive leads to each center

• Create and publish web-based marketing campaigns and webinars on Value-Based Care As the local liaison for the South Florida market, I am responsible for promoting Value-Based Care providers through a variety of marketing strategies such as but not limited to:

• Conducting educational seminars tailored for each provider and reflective of the needs of their local market.

• Producing and recording informational webinars, PSA's and whiteboard animation videos with the purpose of educating adults on Medicare about Value-Based Care.

• Creating marketing content using applications such as Biteable,Toonly and Doodly

• Utilizing all aspects of social media to expand exposure and enhance connectivity and interaction with our prospective demographic.

Custom Closet Designer

Closets by Design - West Palm Beach, FL

April 2019 to February 2020

Provide professional and customized solutions to organize any space in your home. From master closets to garages, laundry Rooms to kitchen pantries, I offer unique and functional designs that fit into any budget.

During my complimentary in-home consultation, I take the time to analyze your storage needs, take measurements of the space, draw out a custom design and calculate the cost. My clients are left with a detailed drawing of the final design, an agreed upon price and an installation date.

Internal Recruiter

The Legend Group - Palm Beach Gardens, FL

June 2014 to June 2016

4600 East Park Drive, Palm Beach Gardens, FL June 2014 - June 2016

• Responsible for generating and attracting leads, identifying qualified target advisors, and building relationships with registered representatives and investment advisors requiring extensive phone communication with the broker/dealer community

• Responsible to develop and execute a recruiting plan that includes cold-calling, prospecting, establishing and maintaining lead building relationships, and identifying new opportunities/markets

• Collaborating with Managing Director and Chief of Managing Operations to develop sales strategies

• Detailed review and selection of registered representatives that meet the broker/dealer's requirements and standards

• Keeping the company competitive by staying informed of trends and innovative recruiting techniques

• Maintaining accurate well organized documentation on all prospects in a CRM system Prestige Account Concierge

Merchant Lynx Services - Palm Beach Gardens, FL

February 2014 to June 2014

Assistant to the Customer Service Manager

Merchant Lynx Services - Palm Beach Gardens, FL

February 2014 to June 2014

responsible for handling all escalated merchant calls

• Tactfully answer all inquiries and resolve problems related to prestigious accounts

• Promptly replace defective terminals by completing necessary paperwork, programming new terminal, and ensuring on time shipping and delivery

Sales Associate

Saks Fifth Avenue - Palm Beach Gardens, FL

April 2012 to December 2013

• Accomplishments:

• Exceeded the goal of the spring season by 37%, an over 11% increase from previous year's spring record

• Recognized as having achieved the highest increase in my department in associate sales

• One of only 3 in the entire store to reach their monthly goals for 3 consecutive months

• Acclaimed by 3 different vendors as the associate with the most sales of their product

• Received more than 5 Excellent Customer Surveys, and was acknowledged for opening the most amount of new accounts in one month (June)

• Responsible for opening and closing registers, making change, and daily deposits

• Personal stylist to customers, requiring discretion, tact, patience, and personal attention as well as application of vendor training to properly recommend and fit products

• Responsible for merchandising assigned department Flight Attendant

Air Canada - Toronto, ON

September 2000 to June 2011

managed all aspects of the flight including:

• Ensuring security of flight staff and passengers by performing pre-flight crew safety briefings

• Applying knowledge and discretion in assigning duties and responsibilities to crew members

• Maintaining communication with the flight deck crew throughout the duration of the flight

• Consistently supervising the completion as well as the filing of all paperwork related to each flight

• Relied upon to ensure the safety and comfort of all passengers by interpreting and implementing standard operating procedures

• Used my situational awareness skills in quickly dealing with potentially hazardous and unsafe situations, including administering First Aid in cases of medical emergency

• Depended upon to verify the availability and serviceability of emergency equipment prior to each flight

• Utilized effective conflict management skills to defuse possible confrontations or arguments with passengers and/or co-workers

• Instrumental in the preparation of the cabin for an on-time departure by assisting passengers in locating their assigned seating, stowing all cabin baggage, and securing cabin for main door closure

• Maintained an inventory of all catering supplies and products for sale as well as performed all sale transactions on the flight

Education

Associate in Tourism and Hotel Management

College Stella Maris - Montréal, QC

1997 to 1998

High school diploma

École Secondaire Lucien - Montréal, QC

1997

Skills

• ACCESS (Less than 1 year)

• ACROBAT (Less than 1 year)

• ADOBE ACROBAT (Less than 1 year)

• CONTENT MANAGEMENT (Less than 1 year)

• ENTOURAGE (Less than 1 year)

• CRM Software

• Project Management

• Branding

• Talent Acquisition

• Branding

• CRM Software

• Microsoft Office (Microsoft Word, PowerPoint, Microsoft Excel, Outlook/Entourage)

• WordPerfect

• Adobe Acrobat Professional

• Internet Browsers

• Content Management

• PeopleSoft

• Globe

• Access

• Norton Utilities

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