Cindy Edwards

South Jordan, UT ***** 208-***-**** ad4lxk@r.postjobfree.com

PROFESSIONAL SUMMARY

Caring and friendly customer service professional with 20+ years of experience in consumer retail. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability.

Experience and Expertise Include…

Customer Service/Sales Expertise Long-term Customer Care EXPERIENCE SUMMARY

2022 – 2023 Customer Sales and Service, Kohls

Draper, UT

Assist an average of 100+ customers per day in finding or selecting items, and providing recommendations which have generated thousands in additional revenue period

Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates.

Achieved an average of 140% of sales goals for three consecutive months.

Maintain accurate and attractive merchandise displays, ensuring strategic placements of products in order to maximize purchases.

Provide outstanding customer service, receiving 96% in customer service feedback surveys. 2012 - 2015 Sales Representative, Whistler Chevrolet and Cadillac Rock Springs, WY

Consistently met and exceeded monthly sales targets, averaging 10 units per month, with a focus on used vehicles and campers.

Developed and maintained a strong customer base through exceptional customer service, active listening, and follow-up communication.

Conducted thorough product demonstrations and test drives to educate customers on features, benefits, and financing options.

Utilized CRM software and other tools to track and manage leads, follow up on inquiries, and schedule appointments for prospects.

Participated in regular sales training sessions and team meetings to stay up-to-date on product knowledge, sales techniques, and dealership policies. 2005 - 2010 Sales Associate Night Manager, Sports Authority Rock Springs, WY

Managed and supervised a team of 5-7 associates during night shifts, ensuring excellent customer service and sales performance.

Maintained inventory accuracy by conducting regular counts, monitoring stock levels, and placing orders to replenish merchandise as needed. Cindy Edwards

South Jordan, UT 84095 208-***-**** ad4lxk@r.postjobfree.com

Coordinated with the store manager to develop and implement sales strategies that increased revenue by 15% year over year.

Trained new hires and provided ongoing coaching and feedback to improve their product knowledge, sales skills, and customer service abilities.

Collaborated with other departments to achieve company goals, including marketing, visual merchandising, and loss prevention.

Resolved customer complaints and concerns promptly and effectively, building and maintaining strong relationships with regular customers.

Utilized POS systems and other technology to manage transactions, track sales performance, and generate reports on daily, weekly, and monthly basis. EDUCATION SUMMARY

2015 - 2017 San Jacinto Community College, Pasadena, TX. Associates Degree in Occupational Health & Safety

SPECIAL SKILLS

Sales • Data Entry • Purchasing • Accounts Receivable • QuickBooks • Blueprint Reading CERTIFICATIONS AND LICENSES

OSHA 10 • OSHA 30 • SafeLand Safety Certification

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