Education

Professional Summary

Skills

Experience

Danielle R Wilcox

762-***-**** ad4lx8@r.postjobfree.com Atlanta, GA, GA 30339 Oglethorpe County High School, Lexington, GA June 1997 Organized Supervisor offers 12-year history of empowering leadership and team training. Coordinates and oversees workflows and manages scheduling to meet business demands. Committed to team safety, satisfaction and retention.

• Data Entry • Appointment Scheduling • Positive and Professional

• Conflict Resolution Customer Relationship

Management

• • Work Prioritization

Manager on Duty June 2018 - September 2020

McDonald's, Athens, GA

• Led teams through onboarding process for swift integration into daily operations.

• Investigated customer complaints, identifying and changing processes to remove faults.

• Maximized employee performance with hands-on training and close mentoring.

• Inspired teams using motivational leadership style.

• Monitored numerous employee activities and assigned tasks to cover demand.

• Tracked employee performance to determine areas of strength and improvement. Operations Specialist October 2014 - November 2017 YRC, Athens, GA

• Supported business office operations and field sales with clerical expertise and procedural assistance.

• Met schedule demands by planning efficient transportation routes.

• Facilitated collaboration by communicating needs, goals and results team-wide.

• Delivered on cost, quality and schedule promises with each project.

• Handled large and complex data to analyze business operations and needs.

• Obtained optimal utilization of human resources, supplies and equipment through proactive project management.

• Improved processes to reduce bottlenecks, streamline workflows and optimize scheduling for business teams. Data Entry Clerk July 1997 - June 2009

Estes Express Lines, Athens, GA

• Verified data accuracy by consistently reconciling work with documentation.

• Achieved daily production quotas through consistent workflow prioritization.

• Updated and maintained databases, tracking and improving recordkeeping.

• Identified and corrected data entry errors using established quality control methods.

• Minimized errors by contacting document owners to resolve questions, inconsistencies and missing data.

• Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.

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