Customer Service Representative
Resume:
Pamela S Francois
High Point NC 27260
**********@*****.***
American Valve, Inc, Greensboro NC
August 2007-December 2022
Customer Service Representative
• Identify the needs of our customers and their expectations.
• Offer technical support to wholesale customers and end-users.
• Written communication skills and comfort with sensitive conversations
• Phone skills outbound or business-to-business experience.
• Handle a high volume of incoming calls.
• Provide accurate and comprehensive information using appropriate methods/tools.
• Manage customer complaints, offer appropriate solutions, and ensure resolution.
• Strong problem-solving abilities and a customer-focused mindset.
• Support client requests from multiple avenues such as live chat, phone calls, zoom, and emails.
• Establish and nurture strong relationships with high-profile clients such as live chat, phone calls, zoom, and emails.
• Provide detailed instructions to patients regarding securing all available program benefits. Advise patients of program time limitations and ensure that all deadlines are met.
• Maintain accurate records of all interactions with prospects in our CRM system.
• Collaborate with the sales and marketing teams to optimize lead generation strategies and achieve sales targets.
• Stay up to date on industry trends and competitor activities to identify new opportunities for lead generation.
Bank of America, Greensboro NC
May 1999-June 2007
Administrative Assistant
Establishes, maintains, and updates the filing system for the department.
Retrieves needed information from files. Establishes, maintains, and updates magazines and a library of trade journals.
Organizes, arranges, and prioritizes information and calls,
Sorts and distributes mail. Checks mail on behalf of the vice president. Drafts written responses by phone or e-mail when needed. Respond to regular requests for information.
Answers phones
Collaborates with other office assistants in attending to phone calls and emails.
Directly responsible for clarity and accuracy of the final copy of the document
Supports market data analysts in the maintenance of the
EDUCATION
Rutledge Business College
Business Management-Associate degree
High Point Central High School Diploma
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