Reecha Reddy Sama

603-***-**** • ad4lwr@r.postjobfree.com

EDUCATION

Master of Computer Information Sciences Rivier University NH May 2023- Dec 2023

EXPERIENCE SUMMARY

Over four years of hands-on experience crafting and delivering user-centric applications in the dynamic BFSI (Banking Financial Services and Insurance) sector, complemented by in-depth domain expertise and a pragmatic command of diverse IT technologies.

Extensive experience in formulating robust data model architectures, encompassing expertise in data transformations, activities, reports, data types, and flows.

Successfully initiated and developed applications from the ground up using Pega Theme Cosmos, showcasing proficiency in implementing REST API services.

Proficiency in Pega Smart Dispute application development and configuration.

Proven track record in designing and implementing enterprise-level rules, PRPC flows, activities, reports, and correspondence, including adept management of PRPC case management.

Demonstrated proficiency in Agile Scrum methodologies, conducting Pega code reviews, ensuring adherence to guardrail compliance, and applying UI design system best practices.

Good knowledge on Postman setup and verification.

Engaged in various projects spanning the entire Software Development Life Cycle (SDLC), covering Requirements Analysis, Application Design, Technical Design, Development, Testing & Debugging, Implementation, Documentation, and incorporating user feedback to drive continuous enhancement in the application system.

Exposure to constructing Class Structure hierarchy and Rule Set structure based on Pega Guardrails.

Proactively interacted with end-users and Business Analysts to comprehend intricate business requirements.

Proficient in troubleshooting and performance tuning of PRPC applications, utilizing tools such as Clipboard, Tracer, and Performance Analyzer (PAL).

Configured and managed Flows, Harnesses, Assignments, and Data properties.

Designed and implemented Decision Rules, Declarative Rules, and Validation rules.

Utilized Connectors and Services for seamless integration of PRPC with External Systems.

Possess a clear understanding of debugging tools like Tracer, Clipboard, and Live UI.

Well-versed in Integration Services, Agents, SMA, Administration, and Security model in PRPC.

Skilled in developing applications using Service Oriented Architecture (SOA) such as Web Services (SOAP) and exposure to Pega CPM Framework.

Hands-on experience with Pega BIX rules for efficient data extraction from Pega tables.

Exposure to using Correspondence and Reporting features in PRPC.

Proficient in developing web pages using HTML, JavaScript, DHTML, and CSS.

Provided valuable production support and technical assistance during the critical go-live phase of projects.

Demonstrated ability to implement RESTful web APIs and hands-on experience with databases such as MySQL, MongoDB, and PL/SQL.

Strong understanding of Object-Oriented Programming concepts and agile development methodologies.

Proficient in working with both client and server-side architectures, encompassing HTML5, CSS3, JavaScript, and Node.js.

Experienced in Java, Spring Boot, Hibernate, and MySQL, with a proven record of developing robust and scalable web applications.

Implemented various PRPC components, including Decision rules, Declarative rules, and Validations.

TECHNICAL SKILLS

Programming Languages: Java, Python, C, C++, C#

Web & Mobile Technologies/Frameworks: HTML, CSS, JavaScript, PHP

Databases: Oracle 10g/11g, MySQL, PL/SQL, SQL Server

Tools/IDEs: Visual Studio, Pega v8.x, Pega v7.x

Version Control & Project Management Tools: GIT, Jira, Agile Studio

Certifications: Oracle Certified Professional, Java SE6 Programmer (OCJP), Pega Certified Senior System Architect (CSSA) and Pega Certified System Architect (CSA)

PROFESSIONAL EXPERIENCE

System Architect - Pega, Amazon (Internship), USA May 2023 – Aug 2023

• Worked in a dynamic Production Support team, addressing critical defects and ensuring timely resolution.

•Collaborated with Users, Developers, and Project Manager to comprehend business processes, identify enhancements, and gather Business Requirements.

•Played a key role in monitoring Log files for abnormal issues on application and database servers.

•Proficient in debugging using Tracer and Clipboard Management, contributing to efficient troubleshooting.

•Prepared development test cases adhering to the PRPC suggested approach.

•Executed report generation using PRPC Out-of-the-Box (OOB) functionalities and employed Smart Dispute Framework for development activities.

•Troubleshot technical issues by communicating with the PEGA Support team.

•Implemented User Interfaces for various flows (e.g., claims, complaints) using Portals, Sections, Harness, HTMLs, and other UI-related rules.

•Handled Ruleset Management for assigned modules with precision.

•Excelled in creating flows using Microsoft Visio and establishing the Class Structure in Pega.

•Conducted end-to-end Integration testing to ensure seamless application functionality.

•Demonstrated expertise in Performance Testing using Rules Inspector, DB Tracer, PLA (Pega Log Analyzer), and PAL (Performance Analyzer).

Pega Developer, Accenture, Hyderabad, INDIA June 2019 – July 2022

Client: Citibank

•Analyzing the specifications provided by the client.

•Participated in the discussions with the Business Users and Client in gathering the requirements weekly, in the agile project.

•Proficient with the complete Pega implementation cycle, including business process modelling, development, testing and deployment.

•Use Case analysis and elaboration document for first phase deliverables.

•Provide technical input for creation of Business Requirement Documents.

•Created Draft Flows, mockup screens in Pega for business demo and Low-level design documentation.

•Design and development of Data Model, Class structure, Organizations structure, Access Group, Process flow, Activities, Flow actions, Decision Rules, UI properties, Rule sets and versions.

•Configuring several SOAP, JMS, REST Service interfaces.

•Created Operators, Workgroups, Workbaskets, Data tables, skills.

•Provided technical input related to Pega patches needed for decision table and auto complete features.

•Designed and Created High Level Class Structure and Rule set Architecture.

•Design and development of Harness rules, Layout, and sections.

•Implementation of Decision tables, Decision Maps and Declarative expressions.

•Designed and Developed SLA (Service level Agreements) as per Business requirements.

•Extensively used Pega Clipboard and Tracer for debugging of processes developed.

•Created and implemented Service and Connect rules.

•Confidential ended Status calls with Business, Technical and Infra Structure Teams to discuss and update project status.

•Successfully delivered the components on time in a Fast-paced environment.

•Acted as a liaison between the business and the technical team.

Client: Wells Fargo

•Design and Implementation of transaction search portal, for Payments for both lines of business.

•Helping manage offshore resources with regards to design, delegation of tasks, and explanation of client requirements on deliverables.

•Created High Level Class structure, Workflows and Rule sets in PEGA PRPC.

•Created System use cases, decision diagrams to provide appropriate decomposition to the use case model and documents to control the complex claim engine flows.

•Configured several JDBC and MQ interfaces.

•Participated in DCO sessions to get the requirement from the client.

•Working on REST and SOAP services to retrieve information for pricing calculation.

•Used System Management Application (SMA) to monitor various agents and listeners, to get stats on the rule information and to clear the rule cache and lookup list cache.

•PRPC Build Deployment using Tomcat on MS SQL server and Oracle Servers.

•Used Pega Smart Dispute framework.

•Involved in customizing and extending various Smart dispute framework rules.

•Designed Business Rules to implement, expansion and performance improvements System using PEGA PRPC.

•Creation of Class structure in PEGA PRPC, HTML rules, Properties (Data types), Embedded Pages and Correspondences.

•Communicating with teams, Client including guiding other technical members.

•Creation of Declarative expressions for a value change on the properties.

•Involved in Creation of validation rules to implement business logic validation.

•Involved in debugging applications using Clipboard, Pega Tracer tool, performance testing using PAL tool.

•Inserted chunks of custom Java Code as demanded by the application.

•Extensively involved in updating and deploying different Rule set Versions as required by the organization.

ACHIEVEMENTS

•Received Excellence award by college for academic excellence and project work.

•Received Excellence, Team Player Awards in Accenture.

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