Tina Kimbrough

HOUSTON, TX ***** • 281-***-**** • ad4lwj@r.postjobfree.com

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Account Management

Customer Relations

Team Development

CRM Software

Problem-Solving Ability

Administrative Support

Billing Adjustments and Refunds

Medical Terminology Knowledge

Work History

Pharmacy Assistant / Customer Service Specialist, 05/2005 to 02/2023

Methodist Medical Center – Houston, TX

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Utilized customer service software to manage interactions and track customer satisfaction.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Developed and updated databases to handle customer data.

Cross-trained and backed up other customer service managers.

Responded proactively and positively to rapid change and new learning experiences.

Delivered outstanding customer support and developed strong employment relationships with strong moral values and loyalty.

Education

Associate of Arts

Lone Star College System - Spring, TX

Certifications

Certified Customer Service Representative, National Institute of Technology - 2015

Certified Medical Assistant, National Institute of Technology - 2015

Pharmacy Technician, National Institute of Technology - 2012

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