Melissa Matter

BOS, BDL, HPN 413-***-**** ad4lrx@r.postjobfree.com

S UMMARY

Detail-oriented professional adept at minimizing hassles and addressing client concerns through proactive coordination and a commitment to professionalism. Known for meticulous attention to detail and a track record of delivering exceptional results. E D U C A T I O N — EXPERIENCE

Aircare Facts Training

Training: Corporate -

Morristown, NJ

The Boyd School of Travel And

Tourism – Pittsburgh, PA

Nordonia High School –

Macedonia, OH

CERTIFICATIONS –

• AHA Heartsave and CPR

Certified 2023

• Food Handler Essentials

Course 2023

• Notary Public

• Part 91, 135

• Gulfstream Evacuation

Crewmember Certified

KEY SKILLS —

• Relationship Building

• Project Leadership

• Event Planning

• Customer Service

July 2023 - Present

Corporate Flight Attendant

• Flight experience Falcon 900, 2000, 7X, and Gulfstream 550.

• Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.

• Certified in Food Handler Essential Course.

• Followed safety, passenger, and supply pre-flight checklists.

• Maintains a stocked, organized, and clean cabin. August 2023 - Present

Bartender - Sturbridge Host Hotel and Conference Center – Sturbridge, MA

April 1990 – February 2000

Senior Flight Attendant - Business Express Airlines - Boston, MA March 2016 - Present

Real Estate Agent - Coldwell Banker – Sturbridge, MA Professional Organizer – Sturbridge, MA

August 2010 – February 2020

Waitress / Banquet Server - Sturbridge Host Hotel and Conference Center – Sturbridge, MA

• Arranged place settings, including tablecloths, napkins, and tableware to prepare for incoming guests.

• Coordinated orders according to guest’s instructions and preferences.

• Provided exceptional service to a high volume of daily customers.

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