Ifeatu Ibezim

Lethbridge, AB

ad4lqi@r.postjobfree.com

+1-403-***-****

Versatile and dedicated professional with a diverse background in mental health support, healthcare, customer service, manufacturing, and education. Seeking a challenging role where I can leverage my extensive skills and experiences to contribute effectively to the organization's success. Work Experience

Mental health and Education Liaison Worker

Enrich Mental health Centre - Enugu

May 2021 to October 2023

• Collaborated with school personnel and mental health professionals to provide support and resources to students with mental health challenges.

• Conducted assessments, developed individualized support plans, and facilitated access to appropriate services.

• Organized workshops and educational programs to promote mental health awareness and stigma reduction in educational settings.

Hospital Lab Assistant

Royal Hospital - Enugu

January 2019 to June 2021

• Assisted medical technologists and laboratory professionals in various tasks, including specimen processing, centrifugation, and sample labeling.

• Operated laboratory equipment and performed routine maintenance to ensure accuracy and reliability of test results.

• Maintained cleanliness and organization of the laboratory and adhered to safety protocols and procedures

Classroom Teacher

Prize Winners Private school - Enugu

March 2018 to December 2018

• Developed and implemented lesson plans, instructional materials, and assessments to meet curriculum standards and individual student needs.

• Established a positive and inclusive classroom environment conducive to learning and student engagement.

• Provided ongoing feedback, support, and guidance to students to foster academic growth and social- emotional development.

Cashier

Richardson Engineering Nig. Limited - Imo

January 2015 to December 2017

• Provided friendly and efficient customer service while operating cash registers and processing transactions accurately.

• Stocked shelves, organized merchandise displays, and maintained cleanliness of the store to enhance customer experience.

• Assisted customers with inquiries, resolved complaints, and ensured customer satisfaction. Factory Assistant

NIGERIAN BOTTLING COMPANY - Enugu

February 2014 to December 2014

• Operated machinery and equipment to assemble and manufacture products according to quality standards and production schedules.

• Conducted quality inspections, identified defects, and ensured compliance with safety regulations and procedures.

• Assisted with inventory management, shipping and receiving, and general warehouse duties to support efficient factory operations.

Customer Service Representative

DSTV - Enugu

August 2012 to January 2014

• Handled incoming calls and emails from customers, providing assistance, resolving issues, and ensuring customer satisfaction.

• Documented customer interactions, maintained accurate records, and followed up on inquiries and complaints in a timely manner.

• Collaborated with other departments to address customer needs and improve overall service delivery. Education

Bachelor's in Applied Microbiology and Brewing

Nnamdi Azikiwe University - Awka

September 2006 to August 2011

Skills

• Strong interpersonal and communication skills (10+ years)

• Ability to work effectively in multidisciplinary teams (10+ years)

• Proficient in Microsoft Office Suite and laboratory equipment operation (10+ years)

• Excellent organizational and time management abilities (10+ years)

• Detail-oriented with a focus on accuracy and quality (10+ years) Certifications and Licenses

Food Safety Certification

March 2024 to Present

I obtained a Food Handler Certificate from Continuing Professional Development(CPD) Certification Service. This certification involved completing a comprehensive training program covering topics such as food safety principles, proper food handling techniques, sanitation practices, and regulations. It included examinations to assess my understanding of key concepts and ensure compliance with industry standards. Additionally, I received training in areas such as temperature control, cross- contamination prevention, and personal hygiene to ensure the safe preparation and handling of food products. This certification demonstrates my commitment to upholding the highest standards of food safety and protecting the health and well-being of consumers. Operating as a Mental Health Support worker

March 2024 to Present

I obtained a Mental Health Support Worker Certification from Continuing Professional Development(CPD) Certification Service. This certification involved completing a comprehensive training program focused on supporting individuals with mental health challenges. It covered topics such as mental health disorders, crisis intervention techniques, communication skills, and de- escalation strategies. Additionally, the certification included training in providing emotional support, facilitating therapeutic activities, and promoting recovery-oriented care. Through this certification, I gained the knowledge and skills necessary to effectively assist individuals in managing their mental health and achieving their recovery goals.

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