Nadege Tshitaka

**** ** ***** *****

BEAVERTON OR, 97003

971-***-****

ad4lpj@r.postjobfree.com

EXPERIENCE

EUROPEAN STYLES STORE, Loganville, GA-customer service.

Dec 2022 - June 2023

Inbound and outbound calls. Work with customers daily to sustain and improve business relationships.

Excelraise, LLC, Portland, OR- Help Desk 1

March 2021 – November 2022

. Set up new user accounts and workstations, install and configure software and hardware including servers, PCs, and printers.

. Provide first-level technical support, escalating to other IT Operations staff as needed.

. Assists customers with troubleshooting and provides action to resolve issues.

Pain Victoire, Portland OR,— Machine Operator

February 2018 – April 2020

. prepare and inspect the machine for safe operation

. Verify that the product meets quality standards and keep records of approved and defective units.

. Clean equipment, tools, etc., and the surrounding area between jobs.

. Follow all safe, quality, and production specifications, and instructions, written and verbal.

MAGENYA PROTECTION, Kinshasa R.D.C— GL ACCOUNTANT

September 2013- November 2017

Prepare accounting analysis, journal entries, and accounts reconciliations, and prepare the year-end audit.

Croix Rouge international, GOMA R.D.C— RCP PROGRAM-Assistant

August 2012 – August 2013

Work with the refugees from the Beni war to verify and document their eligibility in accordance with some grants. Assist families in attending medical appointments.

EDUCATION

STUDENT AT PORTLAND COMMUNITY COLLEGE, COMPUTER INFORMATION SYSTEM(CYBERSECURITY)

June 2021- PRESENT

UNIVERSITE PROTESTANTE DU CONGO, Kinshasa D.R.C— Certificate

September 2007 - July 2012

Equivalent to a University in the US.

LYCEE NOTRE DAME DE LA JEUNESSE, Mwene Ditu D.R.C — Diploma

September 2000- July 2007

Due to certain circumstances such as furlough years and gaps, high school was run for a duration of 6-8 years.

AWARDS/ CERTIFICATES

. Computer information system - certificate

. Microsoft server administration -certificate

. Cybersecurity foundation- certificate

. Life insurance— license

. NSLS – nominated in 2022 (member 531)

. Aptitude Pedagogique — certificate

. Most vulnerable children — certificate

SKILLS

windows server 2012

Windows server 2019

windows 10 support

Active Directory

remote desktop

Linux Commands

PowerShell Commands

customer oriented

Problem solving

Active listening

Communication

Microsoft Word

Online QuickBooks

Excel

Professional writing

Leadership

Google Docs

PowerPoint

LANGUAGES

English

French

Swahili

Tshiluba

Lingala

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