Realmanage

Customer service representative

Answered phones calls

Processed payments and helped home owners with any HOa questions

November 19.2023

Still work here my last day will be the march 30,2024

marriott

MAY.2021 /23

SEPT 2021 - MAY 2022

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process

Received incoming calls and coordinated with staff to fulfill customer requests.

Explained policies and procedures to visitors.

Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Completed basic bookkeeping and document filing.

Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Signed for packages, recorded deliveries and distributed to personnel.

Responded to inquiries and room requests made online, by phone and via email.

Input customer data into reservation systems and updated to reflect room changes.