Customer Service Representative

Work History

Contact

Skills

Janvier Chambers

Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.

Work From Home Customer Service Agent

Capital One

Acted as an advocate for the customers by

documenting insights and sharing them internally

with the Product team, resulting in a 20%

improvement in product satisfaction among

customers.

Consistently exceeded customer satisfaction goals

by an average of 15% through effective

communication and problem-solving techniques.

Mentored and trained a team of 10 new customer

service representatives on company policies and

procedures, resulting in a 20% increase in team

performance.

Managed an average of 150 customer interactions

per day, successfully resolving 90% of issues on the first call.

2022-09 -

Current

Remote Customer Service Representative

Randstand Temp Service

Offered advice and assistance to customers, paying attention to special needs or wants.

Maintained customer satisfaction with forward-

thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to

avoid on-hold wait times.

2020-10 -

2021-07

Address

Hampton, VA 23666

Phone

1-757-***-****

E-mail

ad4lol@r.postjobfree.com

Empathetic

Typing 40 wpm

Emotional Intelligence

Persuasion

Influence

Communication

Attention to Detail

Conflict Resolution

Education

Key skills

Customer Service Manager

Portfolio Recovery Associates, LLC

Followed through with client requests to resolve

problems.

Resolved customer complaints while prioritizing

customer satisfaction and loyalty.

Supervised employees and assessed performances

to determine training needs and define accurate

plans for decreasing process lags.

2014-08 -

2016-10

Customer Service Associate

Arvon Staffing

Offered advice and assistance to customers, paying attention to special needs or wants.

Maintained customer satisfaction with forward-

thinking strategies focused on addressing customer needs and resolving concerns.

Informed customers about special promotions and

provided detailed information for various products. 2011-01 -

2014-01

High School Diploma

Maury High School - Norfolk, VA

● Customer Satisfaction ● Customer Retention

● Account Management ● CMR Management

● Escalation Management

● Project Management ● Product Knowledge

● Help Desk Support ● Technical Support

Contact this candidate