Hiba M Mullah

Pharmacist

ad4lod@r.postjobfree.com• 617-***-****

LinkedIn • Canton, MI

Detail-oriented and reliable pharmacist with expertise in dispensing medications and providing pharmaceutical care. Trusted by patients and healthcare professionals alike for delivering exceptional customer service. Adept at record-keeping and inventory management. Proficient in utilizing pharmacy software and technology to streamline workflows and enhance efficiency. Well-versed in monitoring and advising patients on medication usage, potential side effects, and drug interactions. Strong interpersonal and communication skills, proficient in collaborating with physicians and other medical professionals to optimize patient outcomes. Committed to staying up to date with the latest advancements in pharmaceutical sciences.

Areas of Expertise

Pharmacy Operations

Medication Therapy Management (MTM)

Prior Authorization

Health Insurance Practices

Medication Preparation

Database Management

Revenue & Profit Growth

Team Management

Patient Education

Regulatory Compliance

Quality Assurance

Client Relationship Management

Professional Experience

Pharm A to Z Pharmacy, Sterling Heights, MI Clawson Care Pharmacy, Clawson MI, 2023 – Present

Pharmacist

Oversee pharmacy technicians and support staff during shifts hours. Review and verify prescriptions for accuracy and appropriateness by conducting drug utilization reviews and final quality assurance in accordance with state and federal board of pharmacy regulations. Adhere to all federal and state laws and regulations. Collaborate with the pharmacy manager in training, guiding, and supervising pharmacy associates. Engage with physicians and consult reference materials to acquire information about customers and prescriptions, and effectively address any arising concerns.

●Boosted sales and revenue by fulfilling an average of 300 prescription medications daily.

●Generated profit by implementing a successful clinical program that included immunization, medication therapy management (MTM), diabetes care specialist (DCS), and other identified ongoing programs.

●Monitored and updated clinical programs to ensure effectiveness and alignment with industry best practices.

●Delivered exceptional and comprehensive patient care, focusing on meeting each patient’s complex medical needs.

●Provided top-notch customer service by effectively addressing medical inquiries and offering expert healthcare guidance.

Pioneer Medical Pharmacy, Taylor, MI 2022 – 2023

Pharmacist (Part Time)

Examined and verified prescriptions from healthcare professionals to ensure accuracy and effectiveness. Entered and reviewed essential patient information and prescribed medications in pharmacy records. Assessed and acquired any necessary prior authorizations for prescribed medications. Dispensed prescribed medications to patients, ensuring proper dosage and instructions. Maintained pharmacy files and inventory control systems. Managed pharmacy staff involved in the sorting, packaging, and labeling of all medications.

●Addressed patient inquiries, offering comprehensive information on drug interactions, potential side effects, proper dosage, and appropriate storage of medications.

●Provided exceptional customer service and patient counseling, resulting in increased pharmacy clients.

●Implemented established protocols to ensure the quality and security of controlled substances.

●Upheld company standards by delivering exceptional service to customers, ensuring their satisfaction.

Good Neighbors Family Pharmacy, Westland, MI 2021 – 2022

Pharmacist Intern

Performed data entry of patient information and prescription orders, maintaining accurate records. Dispensed and compounded prescriptions, meticulously following dosing information and directions. Verified patient data and billing information, ensuring accuracy and attention to detail.

●Educated patients about medication usage, potential side effects, and the importance of monitoring for potential counter-indications.

●Supported staff in processing over 500 prescriptions on a weekly basis.

Kroger Pharmacy, Canton, MI 2019 – 2021

Pharmacist Technician

Managed pharmacy inventory and ensured consistent stock availability. Reviewed and processed medication orders based on doctors' prescriptions. Conducted regular stock inspections and removed expired products to maintain quality and safety. Supported in performing various pharmacy tasks.

●Educated patients on proper drug usage and potential side effects.

Additional Experience

Pharmacist, Eye Specialty Hospital, Amman, Jordan

Trainee Pharmacist in Outpatient Pharmacy, Al_Israa Hospital, Amman, Jordan

Education

Bachelor of Science in Pharmacy

Baghdad University, College of Pharmacy, Iraq

Licenses & Certifications

BLS (Basic Life Support) Certificate, American Red Cross, 05/13/2023

Michigan Pharmacist License, State of Michigan, 09/12/2022

Naplex and Mi MPJE, 08/11/2022

Adult and Pediatric First Aid/CPR/AED_BL Training, American Red cross, 09/08/2022

Pharmacy-based Immunization Delivery Certificate, ApHA Vaccination Training, 09/15/2022

Pharmacy Intern Educational License, Issuer, 04/20/2022

FPGEC Certificate (Foreign Pharmacy Graduate Equivalency Examination), 04/05/2021

TOEFL iBT with required score for the NABP, 01/09/2021

PTCB Certificate, 06/01/2021

Technical Skills

MS Office (Excel and Adobe Acrobat) Epic Pioneer RX Easyfill PRN SRX

Current Affiliation

Syndicate of Iraqi Pharmacists, Member

Languages

English – Fluent Proficiency Arabic – Native Proficiency

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