Onie Jordan

Dependable

Louisville, KY

ad4loa@r.postjobfree.com

+1-502-***-****

An interesting position with a company that I can grow with. Utilizing my existing experience, and knowledge.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Small Sort Operations

UPS - Louisville, KY

November 2022 to Present

Bagging and tagging packages for delivery,

Assistant Manager

Family Dollar - Louisville, KY

May 2022 to October 2022

Assisted with the training of employee's, stocking, handling manager voids, opening and closing the store, make deposits, inventory.

Appointment Scheduler

Family Health Center of Louisville - Louisville, KY February 2020 to October 2022

Took inbound calls from patients, scheduling doctors appointments Cashier/Customer Service

Wal-Mart - San Diego, CA

December 2018 to May 2020

• Collected cash, check, and charge payments from customers and made change for cash transactions.

• Received cash, checks and completed credit-card transactions from customers and employees. Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods.

Call Center Representative II

The Louisville Water Company - Louisville, KY

January 2018 to September 2018

Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments.

Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Aphaeresis Donor Recruiter

American Red Cross - Louisville, KY

January 2017 to January 2018

Explained procedures to donor and patient to reduce anxieties. Observed process as plasma was extracted from upper portion of plastic bag into bottle to ensure that no red blood cells were drawn into plasma bottle.

Interpreted company policies and work procedures for employees pertaining to customer contacts, service complaints, preparation and disposition of work orders and maintenance of service records. Intake Specialist

HUMANA - Louisville, KY

July 2011 to November 2016

Reviewed incomplete orders to determine procedure for disposition. Read source documents such as canceled checks, sales reports and bills, and entered data in specific data fields ad onto tapes and disks for subsequent entry, using keyboards and scanners.

• Compared data with source documents and re-entered data in verification format to detect errors. Benefits Counselor

Pride Staff Staffing - Louisville, KY

October 2010 to September 2011

Matched appropriations for specific programs with appropriations for broader programs, including items for emergency funds.

Performed cost-benefits analyses to compare operating programs, reviewed financial requests, and explored alternative financing methods.

• Consulted with managers to ensure that budget adjustments are made in accordance with program changes.

Home Administrative Assistance

Electrolux

October 2000 to September 2010

Provided customer service, such as giving limited instructions on how to proceed with claims and providing referrals to auto repair facilities and local contractors.

• Reviewed insurance policy to determine coverage.

• Calculated amount of claim.

Education

Diploma

West Lauderdale High School - Collinsville, MS

1984

Skills

• Powerpoint

• Microsoft Office

• Call Center (10+ years)

• Communication skills

• Customer service

• Medical Scheduling

Assessments

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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