E. Kinsi Donley

*** ******** *****

Martinsville VA 24112

276-***-****

ad4lo3@r.postjobfree.com

OBJECTIVE

To obtain employment that will allow me to build my skills and provide me with an opportunity for new professional challenges and personal growth

QUALIFICATIONS SUMMARY

Experience in effectively working in a fast-paced environment; use of various office equipment and became 10-key proficient as a proof operator; an organized and detail-oriented manager with a keen eye for detail shaped from 10 years of supervisory role; well-versed in resolving customer’s grievances and maintain relationships created from those events

PROFESSIONAL EXPERIENCE

*FASMART, MARTINSVILLE, VA, 276-***-****, TRAINING ASSISTANT MANAGER, 8/2022 – 11/2022

Learn how to set up store, order, how to do daily manager paperwork, stock dry product and cooler items, clean store, deposit large amounts of money, take care of customer’s daily needs by register.

*PETSENSE, MARTINSVILLE VA, 276-***-****, ASSISTANT STORE MANAGER, LEAD KEYHOLDER, KEYHOLDER, 09/2019 – 08/2022

Order and receive merchandise, stock, run shift, deposits, handle large cash amounts, POG's, assist manager in daily tasks

*PLANNED PETHOOD CLINIC, ROCKY MOUNT VA, 540-***-****, RECEPTIONIST/VETERINARY ASSISTANT, 12/2019 - 08/2020

Answer phones, make appointments, deposits, customer education, neuter/spay clinic, animal care, filling prescriptions, assist veterinarian and technicians with daily operations

*VALERO, 276-***-****, CUSTOMER SERVICE, 07/2019 - 02/2020

Maintain the station including attending to and assisting customers, accepting payments, stocking shelves and maintaining organization, preparing coffee, processing money orders and EBT transactions, maintaining the balance of the cash drawer

*THE PET CLINIC OF MARTINSVILLE, 276-***-****, KENNEL TECHNICIAN/VETERINARY ASSISTANT, 07/2018-10/2019

Assist veterinarian and technicians in daily operations such as blood draws, diagnostic testing, x-rays, filling prescriptions, checking patients in, getting history, inputting medical records into computer; observe and report of boarded pets' conditions and feeding habits; provide care and basic needs of animals that are being groomed and/or boarded including cleaning of cases, runs and ward areas, laundry, walking and proper feeding; medicating and care of all hospitalized animals, some administrative duties

*SPCA, ANIMAL CARE TECHNICIAN/MEDICAL ASSISTANT/FELINE LEAD TECHNICIAN, 09/2016-07/2018

Supervise feeding and medicating over 100 animals; work closely with an LVT under veterinary supervision to assess and intake; adoption counseling; daily cleaning duties including cleaning and sanitizing cages and areas; assist teach in treating sick and

injured animals; input medical records; fill medications; assist with adoptions and educate potential adopters; help to market cats. CPR qualified

*KANGAROO EXPRESS, 276-***-****, CUSTOMER SERVICE, 11/2015 - 06/2016

Fast-paced environment, money handling, lottery input, cash out

*AMERICAN RED CROSS, VOLUNTEER BIOMEDICAL SERVICES TRANSPORTATION SPECIALIST, 10/2015-01/2016

Transport blood and plasma to area medical facilities

*MARTINSVILLE BULLETIN, NEWSPAPER CARRIER, 06/2005-12/2016

Acquiring and preparing newspapers for delivery, keep records of accounts, collecting payments from subscribers monthly, purchase newspapers at wholesale price for resale to subscribers at retail rate, deliver papers to residences and businesses in a timely manner on an established route

*DOMINO’S PIZZA, ASSISTANT MANAGER, 04/2009-04/2015, SHIFT MANAGER, 04/2004-08/2008

Food prep and order taking via phone calls and internet ordering, hiring and training employees, scheduling team members, ordering food based on projected weekly sales, maintain low food and labor cost, count inventory on a nightly basis

Learn problem solving skills through customer concerns; coordinate a fundraising “dough night” where a portion of sales are donated to the local SPCA; maintain 0.5% (or less) food cost for 1 calendar year; earned trust of franchisee showing strong work ethic resulting in deeper responsibility such as oversight and scheduling up to 15 employees at a time

*HAPPY AT HOME PET CARE, PET SITTER, 10/2000-03/2004

Provide pets with compassion, love and kindness to ensure their level of comfort, dispense and administer medications, take and document instructions for feeding, watering and exercising needs, clean and change litter boxes, escort pets to routine veterinary visits, observe behavior changes to report to the owners, take immediate action in emergency situations

EDUCATION

*Advanced studies diploma, 1997, Martinsville High School

*Certificate, Veterinary Assistant, 2003, Education Direct online studies

*Certified Clinical Medical Assistant, 2015, Patrick Henry Community College, which included certification in CPR and Alzheimer's

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