P R O F I L E

BELINDA ROBERTSON

Communication Skills

Critical Thinking

Problem Solving

Empathy and Compassion

Ethical Decision-Making

HIPAA Compliance

Clinical Skills (specific to specialty)

Healthcare Administration

Patient Care and Advocacy

Attention to Detail

Time Management

Adaptability

Team Leadership

Resilience and Stress Management

Medical Terminology

CPT & ICD-10 Coding

Medical Billing

Insurance Verification

Revenue Cycle Management

205-***-****

20290 Park Lake View Dr #8311

New Caney, TX, 77357

ad4lo0@r.postjobfree.com

United Healthcare – New Caney, TX • Mar 2022 – Present Aramark – Tuscaloosa, AL • Aug 2010 – Mar 2022

A proficient and self-directed professional excels in management, leadership, and customer service, showcasing a strong ability to ensure accuracy and timeliness in patient service reimbursement. Demonstrates expertise in maintaining strict adherence to policies, privacy, and quality standards. Equipped with excellent communication skills for effective patient and provider interaction, alongside notable organizational and time management abilities. Proficient in Microsoft Office, with a keen understanding of insurance verification, claim processing, and revenue cycle management. Adheres to HIPAA compliance, embodying integrity and setting high performance standards in healthcare administration. Authorized to work in the US for any employer

C O N T A C T

S K I L L S

W O R K E X P E R I E N C E

Managed inbound calls, assisting members with inquiries about their health insurance benefits and plan coverage.

Educated members on the specifics of their health plans, including benefits and services, to ensure informed decision-making. Accessed and updated member demographic information, identified in-network providers, and assisted with benefit utilization to enhance member satisfaction.

Upheld patient rights by maintaining strict confidentiality of personal health information in compliance with HIPAA regulations. Received special awards for Top Customer Service in recognition of exceptional performance and dedication.

Trained new employees, managed end-of-day paperwork, assigned job duties, and handled store opening and closing procedures. Took orders, processed transactions, and accepted payments, ensuring efficient and accurate customer service.

Managed inventory counts, ordered and received inventory, stocked products, and resolved customer issues while maintaining accurate records and collaborating effectively with the team. L e a d C a s h i e r / C u s t o m e r S e r v i c e A s s o c i a t e M e m b e r S e r v i c e s A d v o c a t e

P H I L A N T H R O P Y

Community Service and

Philanthropy:

Active volunteer at Concurs Lights,

contributing to community enrichment

through participation in banquets,

events, and food drives. Demonstrates a

strong commitment to community

welfare by providing personal care and

housekeeping assistance, showcasing a

broad range of skills from event

organization to direct personal support.

Third Party Payers

Medicare/Medicaid Government

Payers

Medical Records Management

Customer Service

Patient Registration

Medical Office Administrative

Data Entry

Medical Practice Management

Systems

Reimbursement Processing

Patient Care Coordination

S K I L L S A s s i s t a n t M a n a g e r / K e y H o l d e r Captain D's – Tuscaloosa, AL • Feb 2007 – Apr 2010 Led and supervised team members during shifts, including assigning work orders, training new employees, and ensuring adherence to safe work procedures.

Managed store opening and closing routines, assisted in creating employee schedules, and maintained effective communication with leadership.

Operated cash registers, processed transactions, and handled payments, contributing to efficient store operations. Fostered a customer-focused, team-oriented environment by building strong relationships with employees, enforcing policies, initiating corrective actions, and maintaining quality standards. C O R E C O M P E T E N C I E S

I n s u r a n c e E x p e r t i s e :

R e v e n u e C y c l e M a n a g e m e n t :

C o d i n g a n d B i l l i n g :

A d m i n i s t r a t i v e S k i l l s :

M e d i c a l S o f t w a r e :

M e d i c a l K n o w l e d g e :

R e g u l a t o r y C o m p l i a n c e :

Proficient in Insurance Verification, Insurance Claim Processing, and Reimbursement Processing.

Skilled in managing the entire revenue cycle, including working with Medicare/Medicaid and Third-Party Payers.

Experienced in CPT & ICD-10 Coding, Medical Billing, ensuring accurate and timely billing processes.

Competent in Medical Office Administration, Patient Registration, and Data Entry.

Familiar with Medical Practice Management Systems, enhancing office efficiency and patient care.

Well-versed in Medical Terminology and Medical Records Management

Strict adherence to HIPAA Compliance, safeguarding patient privacy and information security.

Contact this candidate