Administrative Assistant Patient Services

Katandra Durden

*** **** *** ****** *** ** Valdosta, GA 31601 229-***-**** ************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by healthcare industry, administrative assistant, and secretary experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Academic Honors Recognition – Dean's List / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Regarded as a natural people person with strong interpersonal communication skills.

Manage deadlines and meet quality standards with accuracy and consistent attention to detail.

Communication Platforms – Zoom, Skype, and Google Meet.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 28 WPM.

KEY QUALIFICATIONS

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Insurance Verification Medical Office Procedures Medical Coding (ICD-10-CM, HCPCS, CPT)

Medical Terminology Anatomy & Physiology HIPAA Compliance

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2023

PROFESSIONAL EXPERIENCE

JWI Logistics – Alexander, ME 04/2023 – Present

Overnight Merchandiser

Provide training, complete inventory checks, and remodel store and grand openings.

Set up, organize, and display merchandise on sales floor.

Interface effectively with clients and managers in a positive, cooperative, and professional manner.

Follow company policies, procedures, and position guidelines.

Valdosta Housing Authority – Valdosta, GA 10/2019 – 02/2024

Resident Resource Assistant

Completed administrative activities to ensure efficient day-to-day operations of the office.

Handled inbound and outbound telephone calls, scheduled appointments, and maintained files.

Assisted with placement of residents in class, prioritized workload, and provide professional customer service.

Safeguarded private and confidential information.

Falcon Retail Solutions – Granville, OH 08/2023 – 11/2023

Inventory Specialist

Gondola skate certified and trained new hires regarding company operating procedures.

Completed inventory, quality control, and audit for multiple stores including Sam's and Walmart.

Remodeled stores visuals grand openings, changed store displays, and handled lost prevention duties.

Prior work includes work at Bree's Creative Learning Center as an Administrative Assistant and Secretary from 05/2012 – 10/2020

Answered inbound telephone calls, entered data, maintained files, and filed daycare claims for CAPS

Volunteered with AmeriCorp as a Vista Volunteer in Valdosta, GA from 11/2020 – 02/2022

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