Vicki L. Jones

**** ******* ****

Lakeland, FL **801

ad4lns@r.postjobfree.com

1-863-***-****

Highly personable Account Specialist with over 6 years in account management, claims and sales processing, and call-center operations within the furniture cabled entertainment industries.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-awŵqwup, leading to increased repeat and referral business.

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (including work, Excel, and outlook).

Cable services Group ACSR/CSG/CCS/CRM/lCOMs.

Salesforce experience

Authorized to work in the US for any employer.

Work Experience:

Cellular Sales

(Verizon Wireless)- Bartow, FL

November 2023 - Present

I made appointments for Verizon customers to come in to add or upgrade services, devices, or discuss billing.

Publix Distribution

Fresh Kitchen - Lakeland, Fl

November 2022 to May 2023

I worked a production line of items to be sent to another department for preparation.

Outside Sales Rep

Spectrum-Auburndale, FL

September 2022 - November 2022

Inventory Clerk

TSS South, LLC - Winter Haven, FL

May 2022 to August 2022

I ordered, distributed, & put away parts for vending machines. I also entered in billing as work was completed and issued invoices for payment.

Dispatcher/Customer Service

Jerue Logistics - Winter Haven, FL August 2021 to March 2022

I dispatched drivers picking up & delivering loads. I issued pay advances & contacted customers for timeframes for the delivery or pick up.

Helper

Higby Construction - Lakeland, FL April 2021 to August 2021

I painted /renovated houses so they can be rented or sold.

Customer Service Representative

Ashley Furniture Industries - Tampa, FL January 2019 to March 2021

I answered incoming calls regarding delivery, pickup, timeframes, damaged items, returns, anything that pertained to a customers order.

Customer Service Representative

DS Water Services - Lakeland, FL April 2018 to April 2019

Answered incoming calls regarding delivery of water.

Billing/Customer Service

Rotech Healthcare Inc. - Lakeland, FL August 2017 to July 2018

Resolved billing issues. Handled accounts with bankruptcies. Handles questions with DME products.

Customer Service Representative

Brighthouse Networks - Auburndale, FL January 2007 to February 2016

I answered incoming calls regarding a customers cable account & I worked in the retail side and handled the walk in customers with payments, billing issues, & anything else that was needed.

Education:

High school diploma

Lake Gibson High School - Lakeland, FL August 1990 to June 1992

Skills:

10 key calculator

Computer Operation â ¢ Technical Support

Cold Calling

Typing

Computer Skills

Data Entry

Microsoft Windows

Microsoft Outlook

Phone Etiquette

Account Management

Salesforce

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