Kenneth Ewonde Etongo

Scrum Master/Project Manager

ad4lml@r.postjobfree.com 918-***-****

Professional Summary:

Certified Scrum Master with over 12 years of IT industry experience specialized in modeling Agile values. Have successfully facilitated multiple teams, guiding them towards Agile maturity and delivering iterative value using Agile Lifecycle Management (ALM) tools and Software Development Lifecycle (SDLC) processes for complex projects in the Banking, Telecommunication, and Energy domains. Proficient in coaching, facilitating, providing, encouraging transparency, and removing impediments to team progress. I excel in supporting teams through their transition journey to and creating an environment that fosters agile values and principles leading to maturity with Scrum Agile methodologies. Have demonstrated skills of being a trusted representative of team members and leadership and establishing strategic partnerships with stakeholders to deliver high-quality, high-value products. Committed to fostering collaboration and continuous improvement, I bring a wealth of knowledge to drive successful Agile transformations within complex and dynamic environments.

Technical Skills

Methodologies

Agile (SAFe, Scrum, Kanban), Hybrid, Waterfall

Project management tools

Azure DevOps, JIRA, MS Project, MS Outlook, Rally

Reporting Tools

Tableau, Power BI, SNOW, SAP Crystal Report, XSL-FO, IBM Cognos

Modeling Tools

MS Visio, Balsamiq, Lucid Chart, Draw.io

Data Warehousing/Migration Concepts

ELT/ETL, OLAP/OLTP, Informatica (tool),

Documentation Tools

SharePoint, Confluence, Canvas Apps, InfoPath, Microsoft Office Suite

Web Technologies and languages

XML, JSON, HTML, SQL, RESTful, API, AJAX

Testing tools

Postman, Swagger, HP Quality Center/HP ALM

Protocols

HTTP, HTTPS, SMTP, SOAP, FTP

Databases

Oracle 12c, MySQL, IBM DB2

Professional Experience:

Scrum Master Truist Bank August 2022 – Present

Roles and Responsibilities:

Trained and coached scrum team towards Agile maturity, facilitating adherence to Agile/SAFe principles, values, and practices to iteratively deliver value to the organization.

Coached and facilitated three teams' transitioning from Waterfall and Kanban to Scrum Agile.

Facilitated all scrum ceremonies (sprint Planning, Review, Daily Standup, Sprint Retrospective).

Took responsibility to ensure proper internal and external dependency management by efficiently collaborating within key stakeholders like Program manager, P.O., B.A., Architects, Design engineers, and Scrum Masters network to ensure planning and release alignment.

Wrote user stories using Gherkin format, engaged Product Owners, Business Analysts, and line of business to clarify story requirements and acceptance criteria.

Performed team capacity calculations for sprint/iteration planning and facilitated story refinement and Planning Poker sessions to ensure maintenance of a healthy backlogs.

Coordinated the production release management process by creating change and release requests in ServiceNow and ensured all governance deliverables are completed with supporting documents uploaded, and approvals obtained for effective deployment.

Assisted with postproduction support plan, war rooms, and requirement validation.

Motivated the team to work towards continuous improvement and deliver shippable products that deliver business value in every sprint.

Facilitated Agility Health Assessment, retrospective sessions to identify growth areas for 3 teams.

Assessed team KPIs and metrics to help the team evaluate their progress and develop strategies to improve performance.

Tracked tickets created and conducted triage calls to prioritize, assign and resolve the tickets.

Developed project roadmap aligned with clear business milestones for every sprint based on agreed priorities with stakeholders.

Environment: React, ReactJS, JavaScript, HTML, CSS, Spark, Hadoop, Kafka, SQL, NoSQL, Node.js, Express.js, Git, Agile/Scrum, RESTful APIs, Unit Testing, Integration Testing, User Acceptance Testing

Business System Analyst Charter Communications May 2021 – August 2022

Roles and Responsibilities:

Elicited Business Requirements by conducting detailed Focus Group Sessions, Interviews, and Brainstorming with Business Owner, business users, stakeholders, and subject matter experts (SMEs) like loan servicing specialist, Loan Officer, and Credit Analyst, to establish clear understanding of business needs.

Gathered and documented all business requirements in BRD, SRS, and FRD and facilitated JAD session where Requirement Modeling and prototypes were discussed and BPMN Diagrams were generated to confirm understanding of business requirements before system design and development starts.

Developed UML and mockup diagrams such as Use Case diagram, Data flow, E.R. diagram, Sequence diagram, Orchestration, and Activity flow diagram), using tools like Balsamiq, Lucid Chart, Draw.io, and M.S. Visio to facilitate understanding and alignment of functional and technical requirements with business needs.

Participated in testing activities, including test plan development, test case creation, and execution. Ensuring that credit service systems and processes meet quality standards, compliance requirements, and business objectives.

Supported the implementation of credit service system changes, including conducting user training, facilitating user acceptance testing, and providing post-implementation support. Assisting with change management activities to ensure smooth transitions and user adoption.

Proactively identified opportunities for process optimization, automation, and streamlining credit service operations. Recommending and implementing improvements to enhance efficiency, reduce costs, and improve customer satisfaction.

Ensured credit service processes and systems comply with regulatory requirements, industry standards, and internal policies. Identifying and mitigating risks associated with credit processes and systems.

Environment: M.S. Visual Studio, MS Project, MS Visio, Office Suite, SAFe- (HTML/CSS, JavaScript, Java, Oracle), Jira, Confluence, PowerBI, Web Services, API, Microservices, AJAX, SOAP UI, RESTful Services, MS 365

Project Manager Scrum Master Charter Communications May 2020 – May 2021

Roles and Responsibilities:

Facilitated scrum ceremonies such as Sprint Planning, Sprint Review, Daily Standup, Sprint Retrospective and Sprint Refinement Sessions, capacity of team and to and efforted story points using Planning Poker

Tracked metrics like Sprint Burndown Chart, Epic and Release Burndown Chart and Control Chart.

Managed stakeholder needs and requests while balancing product roadmap priorities.

Defined scope of the project and maintained what is in scope versus what is out of scope in scope release document.

Wrote user stories using Gherkin format and collaborated with Product Owner to maintain healthy backlog.

Assisted with postproduction support plan and war rooms.

Took responsibility for managing dependencies between the Scrum teams in the project and outside the program and collaborated within the Scrum Master network especially regarding items necessary for product release.

Trained the team to follow Agile/SAFe principles, values, and practices to iteratively deliver value to the organization.

Helped the team assess their Agile maturity, including Agile practices, culture, and technical practices.

Motivated the team to work towards continuous improvement and deliver shippable products that deliver business value in every sprint.

Assessed team's KPIs and metrics to help team improve performance.

Tracked tickets created and conducted triage calls to prioritize, assign and resolve the tickets.

Improved teams’ performance by implementing lean and six sigma concepts.

Developed project roadmap aligned with the business milestones for every sprint based on the priorities.

Environment: Jira · Confluence · agile/scrum · Scrum · Agile Methodologies · Agile Project Management · HTML · JavaScript · Microsoft Project ·

Scrum Master PG&E, Walnut Creek, California September 2017 – April 2020

Roles and Responsibilities:

Facilitated scrum ceremonies such as Sprint Planning, Sprint Review, Daily Standup, Sprint Retrospective and Sprint Refinement Sessions, capacity of team and to and efforted story points using Planning Poker

Tracked sprint metrics like Sprint Burndown/burnup Charts, velocity, capacity estimation, and Epic and Release Burndown Charts to monitor progress, identify deviations, and facilitate team discussions to address impediments.

Resolved impediments, conducted standups, retrospectives, planning sessions, and monitored tracking plans such as burndown charts and burnup charts.

Escalated issues impeding team progress, management and seeking timely resolution.

Performed gap analysis to compare all elements of existing “as is” with desired “to be” processes.

Assisted in performing UAT testing. Wrote test cases, workflows, and designed sequence diagrams to define functional requirements for the development team.

Provided support to the team using a servant leadership style whenever possible, leading by example.

Collaborated with project team to identify potential project risks and assist with the development of preventive plans.

Created user stories and acceptance criteria with clear definition of done.

Environment: HTML/CSS, JavaScript, Java, Oracle, MS Visual Studio, MS Project, MS Visio, Office Suite, Azure DevOps, SharePoint, Tableau, Web Services, API, Microservices, AJAX, SOAP UI, RESTful Services.

Exploration Knowledge Management Expert/Agile Project Manager/ Business Analyst

Shell Nederland B.V. – The Hague, Netherlands January 2016 – August 2017

Roles and Responsibilities:

Developed and implemented I.T./Portal for collecting, storing, and organizing Exploration Knowledge in structured and searchable formats. Ensured data quality, accuracy, and accessibility.

Performed gap analysis to compare all elements of existing “as is” with desired “to be” processes.

Performed requirement gathering by organizing technical workshops, elicitation meetings with SME, reviewed technical documentations, research, and reports to facilitate creating of user stories.

Assisted Product owner in refining story requirements, writing acceptance criteria, DOR (Definition of Ready) and DOD (Definition of Done), and backlog prioritization and ranking.

Coordinated the establishment of protocols for version control, document approval, and document retention to ensure that geological reports, publications, and research outputs are properly managed.

Facilitated scrum ceremonies, prevented, identified, and eliminated distractions/impediments to ensure continuous improvement and continuous development.

Oversaw release and implementation of platform and facilitated user acceptance by the exploration community.

Provided support to the testing team by writing use/test cases, workflows, activity and sequence diagrams to define functional test requirements and also performed UAT.

Organized presentations, workshops, and knowledge transfer sessions to ensure the developed portal meets user needs and satisfies the project goals and stakeholder expectations.

Environment: Azure DevOps · SharePoint · Tableau Agile- Scrum Framework · MS Visual Studio · MS Project · Jira, Confluence, PowerBI · Web Services · API

Exploration Geoscientist/Regional Geologist

Shell Nederland B.V. - Rijswijk, Netherlands January 2010 – December 2015

Roles and Responsibilities:

Led seismic interpretation projects to identify potential hydrocarbon traps and assess exploration prospects.

Conducted regional geological studies to understand tectonic and sedimentary history in key exploration areas.

Applied sequence stratigraphy principles to interpret depositional environments and sedimentary facies.

Collaborated with multidisciplinary teams to integrate geological, geophysical, and engineering data for comprehensive exploration evaluations.

Participated in wellsite operations and provided geological support during drilling activities.

Developed geological models and produced geologic cross-sections to aid in reservoir characterization.

Compiled and maintained geological databases, ensuring accuracy and data integrity.

Conducted field surveys and geological mapping to support exploration efforts.

Prepared technical reports and presentations to communicate findings to managers, senior leadership, V.P.s, EVPs, and other project stakeholders.

Worked closely with senior geologists to analyze well logs and perform lithological correlations.

Environment: Petrel, Kingdom, SeisWare, Regional geology and basin analysis, Sequence stratigraphy, Geological mapping and subsurface structural analysis, Geological modeling and petrophysical analysis .

Certifications/Badges:

Certified Agile Health Facilitator

Certified Scrum Master

Scrum Product Owner Accredited

Robotic Process Automation (RPA) - Business Analyst (Automation 360)

Education:

Master in Business Administration (MBA) Collins College of Business, Tulsa, OK 2022

Master of Science in Earth Science (MSc.) Vrije Universiteit, Amsterdam, Netherlands 2010

Bachelor of Science in Geology & Environmental Science (BSc.) University of Buea, Cameroon 2009

References Available Upon Request

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