JACINTA FORD

Irving, TX

ad4lmf@r.postjobfree.com

+1-903-***-****

Work Experience

Service Appointment Coordinator

AutoNation - Irving, TX

Present

Receive all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

Perform Outbound calls reminding customer of their appointment.

• Drive business for AutoNation by delivering a peerless customer experience by answer incoming Service calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments efficiently and effectively.

• Responsible for obtaining customer data prior to arrival to ensure a seamless customer experience upon arrival.

• Verify recall information using the specific manufacturer’s warranty website and creating reservations accordingly.

• Perform Outbound Tasks such as appointment reminders, no-show follow ups, etc. as assigned by Management Team.

• Provide exceptional customer service by treating guests with courtesy and respect.

• Maintain Key Performance Indicator performance according to set performance standards. Medical Courier

Arrive On Time Delivery - Richardson, TX

December 2021 to May 2023

Transported medical prescriptions from one healthcare facility to another. Also, it includes receiving and handling shipments, mapping out destinations, and ensuring that safety and health regulations are followed.

Underwriting Clerk

Canon Business Process Services, Inc. - Plano, TX

December 2021 to October 2022

· Compiles data and performs routine clerical tasks to relieve insurance underwriter of minor administrative detail.

· Print and mail forms as directed.

· Maintains related files.

Receptionist

Orano Med - Plano, TX

November 2020 to July 2021

· Greet clients as soon as they arrive and connect them with the appropriate party.

· Answer the phone in a timely manner and direct calls to the correct offices.

· Complete procedures when Guests arrive and leave.

· Prepare bills and take payments.

· Take and pass on messages to Guests.

· Deal with special requests from Guests

· Deal with complaints or problems

City Carrier Assistant

United States Postal Service - Irving, TX

March 2020 to February 2021

Delivering and receiving mail and packages along a designated route and responsible for ensuring the delivery of mail is prompt and to the correct address. Driver/Operator and Family/Community Enrichment Specialist Central Arkansas Development Council - El Dorado, AR June 2018 to March 2020

Drives an agency vehicle to transport passengers over specified routes to local or distant points according to schedule. collects and records tickets and fares. maintains required records; inspects vehicle daily; and assists passengers.

Inspect vehicle daily for safety; check gas, oil, water, tires, mirrors, brakes, horn, turn signals, seat belts, wheelchair lift, air conditioning/heating, radio, etc. before departing on route. Report any mechanical problems. Also, I Recruit and engage individuals and/or families in goal setting process assisting in short/ long term goals and realization of self-sufficiency. Serve as liaison to develop, create, and maintain community and agency resource guide of services for referrals ensuring family awareness of other services available. Plan, develop, coordinate, implement, plan and report community outreach meetings, workshops, parent involvement, surveys and public relations efforts mapping community activities and goals related to agency service areas.

Assist and/or administer the coordination of other agency program services provided to eligible participant’s service areas.

Use agency and/or program required forms and software to document all contacts, documenting goals and accomplishments of families, recipients, and groups. Prepare weekly & monthly reports covering program and case management activities.

Conduct face – to –face visits (Home/Office, Workplace/Education or Training Site) with families. Store Manager

D’s Fashion Boutique - El Dorado, AR

February 2016 to March 2020

In charge of managing employee schedules and employee payroll. In charge of employee hiring, performance issues, discipline, and firing. Deal with customer complaints and manage loss prevention. Open and close the store every day, supervising the stocking of shelves and clothes racks and ensuring the store is presentable and clean for shoppers daily. Counted the money in the register drawers and checking receipts for financial accuracy and EOD paperwork. Driver/CDL CLASS A

FedEx - El Dorado, AR

July 2016 to June 2018

Responsibilities

Scan, load, sort packages, and deliver 200+ packages daily, taking phone calls from customers, retrieving items, collecting signatures, and keeping the vehicle clean and in good condition. Night Auditor and Night Advocate

Turning Point - El Dorado, AR

April 2014 to August 2015

Responsibilities

Prepare, analyze, and verify monthly and annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.

Accounts Payable Specialist

Taxman Central - El Dorado, AR

September 2011 to April 2014

Responsibilities

· Entering invoices

· Researching and resolving accounts payable issues with vendors (QuickBooks)

· Entering accounts receivables in the general ledger (Excel)

· Track bill due dates, print checks, and send out on time.

· Keeping track of bills due, printing and mailing checks on a weekly schedule

· Answering Multi-line phone calls

· Retrieving, opening, and distributing mail from the Post Office

· Other administrative duties as needed/assigned.

· Consulted and followed all state and federal tax law to determine procedures for preparation of returns.

· Furnished taxpayers with sufficient information and advice to ensure correct tax form completion. Education

High school Diploma

South Arkansas Community College - El Dorado, AR, US 2004 to 2005

Eldorado High School - El Dorado, AR, US

1992 to 1996

Skills

• Delivery driver experience

• Customer service

• Driving

• Front desk

• Customer service

• Clerical experience

• Accounts receivable

• Telemarketing

• Store management

• Driving

• Human resources

Certifications and Licenses

Tanker Endorsement

CDL A

Department of Insurance Texas - Adjuster - All lines February 2023 to February 2025

Department of Insurance Texas - Adjuster - All lines

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