Vanessa Jaramillo

708-***-****

Lombard, IL ****4

ad4lm3@r.postjobfree.com

To obtain a position that will enable me to use my analytical, organizational and interpersonal skills to create

efficiencies through data reporting that support overall strategic priorities.

WORK EXPERIENCE

Customer Care Specialist II

J.P. Morgan Chase - Downers Grove, IL.

January 2021 to March 2023

•Educate and nurture customers through proactive outreach including delivery of follow- up's and status updates during the loan process

•Create weekly reporting outlining loan progress including high risk/ watch items

•Learn industry best practices, and identify how the solution can be leveraged to implement these practices to

•drive successful customer results

•Identify efficiencies and areas of opportunity to promote process improvement strategies

•Act as an escalation point and expedite resolution for our customers and internal business partners

•Provide exceptional service to customers, as well as our internal and external partners

•Work in collaboration with Sales, Underwriting, Support, Operations and all internal/external business partners

•to ensure the delivery of a seamless customer experience

•Advocate for the customer and work cross-departmentally with internal groups at all levels, including Senior

•Management to triage, and resolve customer issues

•Understand Chase strategy, communicating valued outcomes to team members and partners

Event Producer

NTT Ltd. - Schaumburg, IL

March 2020 to December 2020

•Serve as point of contact and subject matter expert, to customers and Sales on Events

•Conduct information gathering and follow-up meetings with customers before and after the Event

•Establish expectations with customer on timelines, requirements, and needs

•Book, schedule and provision Event activity

•Host Events, including Online events (web events, webcasts)

•Troubleshoot and resolve real-time service issues

•Complete post-Event work and coordinate timely delivery of invoicing and value added services

•Update job knowledge and databases through documentation and communication with management

•To assist with Live Assistance when instructed or required.

Peak Time Teller

U.S. Bank - Addison, IL

October 2018 to April 2019

•Serving customers accounts

•Processing cashier checks, money orders and check orders

•Informing customers on Bank products

•Balancing drawers and conducting bank closing procedures

Office Administrator

Kazmer Foot & Ankle Center - Chicago, IL

January 2017 to March 2019

•responsible for setting up patient appointments

• report and document all payments

•help with the filing of all patient documentation

Customer Engagement Representative -SCER

Medulla LLC - Oak Brook, IL

March 2015 to October 2016

•Attend Events to Market the clinics

•B2B sales

•Set up Patient appointments

•Follow up with patients, and conduct appointment reminders

•Train new employees on the field

•Lead regional conference calls

•Used Salesforce daily

•Drove sales to meet monthly goals

•File patient documentation

Office Manager- Owner

WF Property Management INC - Hillside, IL

September 2014 to January 2015

•Schedule and coordinate field service work orders

•Manage monthly billing and work order reconciliation

•Manage expense tracking and end of month reporting

•Direct customer service contact for vendors

•Create proposals for potential projects

•File documentation for future reference

Multi-Channel Representative

Peerless-AV - Aurora, IL

March 2014 to September 2014

•Support the Elite Partners with maintenance of their accounts

•Partner and communicate with Corporate and Regional Sales

•personnel

•Travel to customer sites and industry shows upon request

•Work closely with Returns, Credit, Shipping, and Production Departments

•Responsible for providing excellent customer service to clients, and managing elite accounts

Personal Banker

JPMorgan Chase - Des Plaines, IL

May 2013 to March 2014

In-store Management Program

•Assisting with account services

•Helping customers opening checking, and savings account

•Handling money transactions as in deposit, and withdrawals

•In charge of opening, and closing the bank

•Attending development and management workshops

•Responsible for providing an excellent customer service to our clients

•Meet monthly sale goals

Retail Sales Associate

T-Mobile - Rolling Meadows, IL

August 2009 to May 2013

•Customer Service Specialist

•Assist in sales at various locations

•Provide technical support

•Responsible for opening and closing the store

•Drove sales to meet monthly goals

Meeting Manager

Conference Plus - Schaumburg, IL

August 2006 to May 2009

•Conduct conference calls for companies, and individuals.

•Setting up reservations for the conference calls, as well as maintenance of accounts and billing.

EDUCATION

Master's in Business Management

Concordia University Chicago - Forest Park, IL

December 2015

Bachelors in Biomedical Sciences in Biomedical Sciences

National University of Health Sciences - Lombard, IL

August 2012

Associates of Science

Triton College - River Grove, IL

May 2009

ADDITIONAL SKILLS

•Microsoft Office

•Bilingual Spanish

•Data Reporting (Excel Pivot Tables)

•Salesforce/CRM Tool

Contact this candidate