Dominique Woods

**** ****** **. *** *

Las Cruces, NM 88001

575-***-****

ad4lli@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Proven leader with over 9 years of experience in customer service

Possess strong knowledge of account management and financial analysis

Experienced in working with private and corporate accounts

Exceptional communication (Oral & Written) and organizational skills

Established record of reliability, achievement, and performance

Expertise with Microsoft Office programs (Word, PowerPoint, Excel, Outlook)

Type 50+ words per minute

Tax Preparer & Analyst with over 5 years of experience

EXPERIENCE

January 2023 – Present

Payroll / Accounting Coordinator Three Crosses Regional Hospital 2560 Samaritan Dr., Las Cruces NM 88001

Oversee all payroll duties to include processing timecards and validating timesheets for over 400+ hospital staff for accuracy; complete multiple reports to verify totals and hours are correct

Ensure internal controls and pay calculations are functioning properly

Continuously complete process improvement reviews to determine innovative ways to process payroll more efficiently and accurately

Collaborate with Human Resources to confirm pay rates and employee information is accurate; responsible for creating journal entries for Hospital Accounting Department using Multiview

Independently process any payroll adjustments needed, staying abreast to any Federal, State, or Local payroll law or guideline changes

January 2018 – Present

Tax Preparer / Analyst DW Financial Services 2100 Desert Dr. Apt 2, Las Cruces NM 88001

Over 5 years of experience with 1040’s, 1040X, Sch B, Sch C, Sch D, Sch E, and Sch K

Possess a Personal Tax Identification Number (PTIN)

Independently prepare personal and business tax returns, providing answers to complex tax questions and advising clients on applicable tax laws

Experienced with completing IRS audits

January 2018 March 2020

Payroll Specialist II ADP 1851 N. Resler Dr., El Paso, TX 79912

Responsible for client payroll production for 8 multi-state organizations according to strict deadlines; manage client payrolls for organizations employing 165-1000 employees

Perform technical accounting work including the maintenance, validation, and reconciliation of accounting records for clients; develop and maintain Excel spreadsheets to monitor payroll and to support preparation, maintenance, and prompt submission of the required reports to ensure accuracy

Process gross pay, state and federal tax withholding, and deductions for all employees for assigned clients; process and review garnishments to include child support, bankruptcy, and tax levies

Perform internal and external audits on a recurring weekly/monthly basis; interpret data, identify related transactions and determine root causes/source of problem, identify trends and workable/corrective solutions

Research and process a variety of recurring standard and nonstandard accounting transactions for adequacy, legality, and propriety

Build and maintain effective professional relationships with internal/external stakeholders; correspond effectively at all organizational levels

Handle high volume of inquiries from internal/external stakeholders; compose more than 20 emails per day for all levels of communication—managers, clients, and coworkers

Maintain strict confidentiality with sensitive and privileged information

Proficient with internal ADP software systems, providing guidance and training to new employees. Worked with ADP Workforce Now and crosses trained with ADP Global

March 2017 January 2018

Customer Service Specialist Manpower 580 N. Telshor Blvd., Las Cruces, NM 88001

Rendered cash and credit payments for the City of Las Cruces Utilities Department

Responsible for balancing daily cash drawer; personally accountable for handling dollar amounts of up $1200 per day

Relayed charges for services requested, collected deposits, payments, and arranged for billing

Responded to customer inquiries, requests, and disputes regarding utilities and services over the phone and in person; consulted with customers to gather information and provided solutions to best resolve concerns

Resolved customers' service or billing complaints by processing refunds/bill adjustments

Maintained records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken

December 2011 March 2015

Customer Service Representative Washington Federal Credit Union 1800 S. Telshor Blvd., Las Cruces, NM 88001

Collected and recorded customer deposits/withdrawals and issued receipts using computers for individuals and businesses; responsible for up to 150 transactions daily

Answered customers’ questions and Informed customers of procedures for applying for available services, such as ATM cards, credit cards, direct deposit of checks, deposit accounts, bonds, and IRAs

Compiled information for new accounts, entering account information into computers and filing required documents for records

Investigated and corrected errors upon customers' request, according to customer and bank records

Performed financial management practices and techniques with customers, providing financial data to assist customers in making informed financial management decisions

Obtained credit records, such as FICO Credit Scores; implemented regularly to compile assets and liabilities in order to evaluate the level of indebtedness for customers seeking loans

Supported marketing and outreach efforts, seeking individual and business customers at various events and venues

EDUCATION

American Intercontinental University

Bachelors of Accounting - August 2019

*Dean’s List (2016-2018)

Relevant Coursework: Intermediate Accounting I; Intermediate Accounting II; Financial Management; Auditing; Taxation; Accounting Information Systems; Risk Management; Fraud Examination; Business & Professional Ethics for Accountants

REFERENCES

Available upon request

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