Customer Service Human Resources
Resume:
Dominique Woods
Las Cruces, NM 88001
****************@*****.***
SUMMARY OF QUALIFICATIONS
Proven leader with over 9 years of experience in customer service
Possess strong knowledge of account management and financial analysis
Experienced in working with private and corporate accounts
Exceptional communication (Oral & Written) and organizational skills
Established record of reliability, achievement, and performance
Expertise with Microsoft Office programs (Word, PowerPoint, Excel, Outlook)
Type 50+ words per minute
Tax Preparer & Analyst with over 5 years of experience
EXPERIENCE
January 2023 – Present
Payroll / Accounting Coordinator Three Crosses Regional Hospital 2560 Samaritan Dr., Las Cruces NM 88001
Oversee all payroll duties to include processing timecards and validating timesheets for over 400+ hospital staff for accuracy; complete multiple reports to verify totals and hours are correct
Ensure internal controls and pay calculations are functioning properly
Continuously complete process improvement reviews to determine innovative ways to process payroll more efficiently and accurately
Collaborate with Human Resources to confirm pay rates and employee information is accurate; responsible for creating journal entries for Hospital Accounting Department using Multiview
Independently process any payroll adjustments needed, staying abreast to any Federal, State, or Local payroll law or guideline changes
January 2018 – Present
Tax Preparer / Analyst DW Financial Services 2100 Desert Dr. Apt 2, Las Cruces NM 88001
Over 5 years of experience with 1040’s, 1040X, Sch B, Sch C, Sch D, Sch E, and Sch K
Possess a Personal Tax Identification Number (PTIN)
Independently prepare personal and business tax returns, providing answers to complex tax questions and advising clients on applicable tax laws
Experienced with completing IRS audits
January 2018 March 2020
Payroll Specialist II ADP 1851 N. Resler Dr., El Paso, TX 79912
Responsible for client payroll production for 8 multi-state organizations according to strict deadlines; manage client payrolls for organizations employing 165-1000 employees
Perform technical accounting work including the maintenance, validation, and reconciliation of accounting records for clients; develop and maintain Excel spreadsheets to monitor payroll and to support preparation, maintenance, and prompt submission of the required reports to ensure accuracy
Process gross pay, state and federal tax withholding, and deductions for all employees for assigned clients; process and review garnishments to include child support, bankruptcy, and tax levies
Perform internal and external audits on a recurring weekly/monthly basis; interpret data, identify related transactions and determine root causes/source of problem, identify trends and workable/corrective solutions
Research and process a variety of recurring standard and nonstandard accounting transactions for adequacy, legality, and propriety
Build and maintain effective professional relationships with internal/external stakeholders; correspond effectively at all organizational levels
Handle high volume of inquiries from internal/external stakeholders; compose more than 20 emails per day for all levels of communication—managers, clients, and coworkers
Maintain strict confidentiality with sensitive and privileged information
Proficient with internal ADP software systems, providing guidance and training to new employees. Worked with ADP Workforce Now and crosses trained with ADP Global
March 2017 January 2018
Customer Service Specialist Manpower 580 N. Telshor Blvd., Las Cruces, NM 88001
Rendered cash and credit payments for the City of Las Cruces Utilities Department
Responsible for balancing daily cash drawer; personally accountable for handling dollar amounts of up $1200 per day
Relayed charges for services requested, collected deposits, payments, and arranged for billing
Responded to customer inquiries, requests, and disputes regarding utilities and services over the phone and in person; consulted with customers to gather information and provided solutions to best resolve concerns
Resolved customers' service or billing complaints by processing refunds/bill adjustments
Maintained records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken
December 2011 March 2015
Customer Service Representative Washington Federal Credit Union 1800 S. Telshor Blvd., Las Cruces, NM 88001
Collected and recorded customer deposits/withdrawals and issued receipts using computers for individuals and businesses; responsible for up to 150 transactions daily
Answered customers’ questions and Informed customers of procedures for applying for available services, such as ATM cards, credit cards, direct deposit of checks, deposit accounts, bonds, and IRAs
Compiled information for new accounts, entering account information into computers and filing required documents for records
Investigated and corrected errors upon customers' request, according to customer and bank records
Performed financial management practices and techniques with customers, providing financial data to assist customers in making informed financial management decisions
Obtained credit records, such as FICO Credit Scores; implemented regularly to compile assets and liabilities in order to evaluate the level of indebtedness for customers seeking loans
Supported marketing and outreach efforts, seeking individual and business customers at various events and venues
EDUCATION
American Intercontinental University
Bachelors of Accounting - August 2019
*Dean’s List (2016-2018)
Relevant Coursework: Intermediate Accounting I; Intermediate Accounting II; Financial Management; Auditing; Taxation; Accounting Information Systems; Risk Management; Fraud Examination; Business & Professional Ethics for Accountants
REFERENCES
Available upon request
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