MAYLEN GARCIA RAMIREZ

**** * **** **. *******, FL 33012

Phone: 561-***-****

Email: ad4ll9@r.postjobfree.com

Objective

A job position in the healthcare industry, with emphasis in administration duties.

Ability Summary

Bilingual Spanish/English.

Compassionate, tolerant and caring nature.

Fast Learning.

Proven ability to work without supervision.

Demonstrated ability to maintain safe work environment.

Sense of fellowship and willing to help when needed.

Capable to react quickly in emergency situations with judge.

Highly loyal and dependable.

Computer knowledge. (word, excel, outlook, spreadsheet)

Efficient in working with systems like Sorian, Cerner, Medisoft, IDX, AllScript EMR, and insurance websites as AvMed, Availity, United Healthcare, MedSolutions, RadConsult, Care Core, Navinet and more.

Employment History

Administrative Manager Assistant

11/2018 – Current Gonzalez’s Medical Center 935 W 49th St, Hialeah, FL 33012

Enter treatment codes information into Medisoft and create bill to send to Insurance Carriers

Answer telephones call in a very kind and courteous manner, with phone etiquette.

Schedule appointments and update event calendars

Arrange staff meetings.

Handle incoming and outgoing mail and faxes

Transmit correspondence or medical records by mail, e-mail, or fax.

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping

Physician Practice Representative

06/2017 – 08/2018 Baptist Health South Florida 9800 N Kendall Drive, Miami, FL

Answer telephones and take messages or transfer calls

Check in / out patients

Schedule and re-schedule patient appointments

Handle incoming and outgoing mail and faxes *

Collect patient copayment

Close batch at the end of the day to conciliate al payments received.

Scan documents into patient chart as medical records, lab results, insurance letters, referrals, etc.

Maintain databases and filing systems, whether electronic or paper

Receive and route messages or documents, such as laboratory results, to appropriate staff.

Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

Verify patient eligibility.

Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.

Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.

Arrange hospital admissions for patients

Office Coordinator

09/2016 - 05/2017 Tenet Florida Physician Services Boca Raton, FL

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Patient Care Coordinator

06/2014 - 08/2016 Holy Cross Hospital 4725 N Federal Hwy. Fort Lauderdale, FL

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

Interview patients or their representatives to identify problems relating to care.

Maintain knowledge of community services and resources available to patients.

Refer patients to appropriate health care services or resources. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Administrative Manager Assistant

07/2012 - 03/2014 Nissi Home Health Inc. Miami, FL

Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.

Answer phone calls and direct calls to appropriate parties or take messages.

Education and Training

Completion Date Issuing Institution Location Degree Received Course of Study

08/2008 Florida National College FL 1 Year of College Patient Care Technician

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date

Patient Care Technician Florida National College 08/2008

References Available on Request

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