Administrative Assistant Customer Service

DIANE JAMES

*** ****** **** ******, ** ***** 318-***-**** *********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional whose strong academic success illustrates skill, value, and level of competence. Maintains courteous and professional working relationships and communication with employees at all levels of the organization. Operates with high degree of sensitivity and confidentiality.

High Academic Honors Recognition / Dean’s List.

Solid computer skills with a typing speed of 20 words per minute.

Maintains high attention to detail for thoroughness and accuracy.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Release of Information

Medical Billing Medical Records Management Patient Registration

Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Computer Information Systems Medical Transcription Office Accounting Principles of Management

Medical Laws & Ethics Pathophysiology for Medical Office MS Office / MS Word

CERTIFICATION

Pursuing Certified Medical Administrative Assistant (CMAA)

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2016

PROFESSIONAL EXPERIENCE

Dr. D.L. Jordan, OD, Shreveport, LA 04/2017 – Present

Medical Receptionist

Organize and update patient demographic information using in-house EMR software.

Schedule appointments, verify insurance eligibility, and collect copayments.

Handle patient check in and check out; answer phones, fax, file and scan medical documents.

D&K Care Services, Shreveport, LA 02/2017 – Present

Home Health Aide

Provide companionship and personal care.

Maintain a safe, secure, and healthy environment.

Assist with activities of daily living – personal hygiene, mobility, and feeding.

Good Will Industries, Ruston, LA 05/2015 – 09/2015

Cashier / Customer Service Representative

Greeted customers upon entering the establishment.

Managed cash in drawer and stayed aware of price of goods.

Ensured establishment was clean and inviting.

Lincoln Parish School, Ruston, LA 06/2010 – 11/2013

Janitor

Kept facilities in clean and orderly condition; notified management concerning major repairs.

Observed appearances and conditions of premises and equipment.

Private Duty Care, Ruston, LA 07/2001 – 06/2010

Patient Sitter

Administered bedside and personal care, such as ambulation and personal hygiene assistance.

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