Summary:

• Seeking opportunity for Portfolio/Program Director having 24+yrs of experience in leadership and management having served various clients (including Financial, Pharma/Healthcare, Insurance, Media, Retail, Oil & gas, manufacturing and E-commerce) leading business, product, portfolio, program & project management areas.

• Expert in Business/IT Program/Portfolio/Project management having led various types of Programs/ Projects for application and infrastructure side of the organization for over 12+yrs out of my 24+yrs of career journey.

• Led Master data management (MDM) programs including data management, risk management,

• Led Robotic Process Automation (RPA) programs including manual effort saving & revenue growth reducing operational cost using various automation tools such as Automation anywhere, Blue prism, UI path & Polycloud.

• Led Acquisition/Divestiture/Merger programs for Energy/Product Manufacturing/ Retail/Oil & Gas/Telecom Clients like Caterpillar/SPM Oil & Gas, Jabil, NTT Data clients, IBM, Time Warner Cable, AT&T(Convergys) involving Application and Infrastructure/Network capacity planning for end to end integration from acquired company to parent company including new systems installs or existing env enhancement such as datacenter physical systems migration to AWS cloud environment, hardening of firewalls, network cables, routers, switches, multifactor authentication (MFA) for identify &access management to avoid any risk following federal data governance risk & compliance guidelines to prevent information security & Cyber security threat of highly sensitive customer, supplier, employee & financial data loss from organizations database or app servers managed by database admins.

• Led Ecommerce & Retail programs including design, build and launch of online shopping portal implementing merchant services using point of sale (POS) systems like Clover, Square for sales transactions. Including identifying POS vendor, negotiations, managing contract, system procurement, install & support.

• Led various Software Application & Infrastructure implementations or integration programs managing licenses, Urls, ecommerce platform, ad sales, marketing, branding promotional advertisement for various product lifecycle management (PLM) & services or CRM apps like ServiceNow for general Telecommunications B2B Operations experience, with an understanding of the Order Entry, Order Management, Fulfillment, and Operations processes that support the Telecommunications industry. Experience implementing and/or program managing, Salesforce, Workdays, Kronos, Clarity, Coupa etc) and OS platforms either windows, Linux or data integration platforms like ETL (databridge build of Informatica/Abinitio) Splunk, DQP etc. being proficient in establishing best practices within PMO leading product procurement/Supply chain, revenue/cost (involving return on investment (ROI) & return on equity(ROE) management.

• Led multiple Data governance programs/projects involving conducting data audits and reviews for identification and remediation of data security risks by developing & maintaining data dictionaries and metadata repositories, implementing controls for data access, usage and using various data monitoring tools/techniques to maintain data quality and integrity to ensure compliance with data governance standards and regulations. Reporting on data governance performances frequently during data stewardship committee meetings.

• Managed Vendor/supplier proposal negotiations, Talent/resource identification, engagement, onboarding and management from planning, execution, delivery to Go-live/hyper-care as SPOC between Business Stakeholders managing to streamline HR/business/IT operations, Developed & implemented data governance policies, procedures, tools & techniques, change/release, cross functional communications, tools, documents like RFP, SLA, MSA Contracts, BRD, Project charter SOP/Work Instructions build, review and approval process) and technology team ( including BA’s, Solution architects, Dev & QMS Team, Dev Ops team) innovatively brainstorming & framing strategies, determining program/project scope, design process architecture, solutioning, requirement documentation using Ms Visio or Lucid Chart, project planning using JIRA board, Ms Project, Smartsheet or Ms Excel mapping deliverables, timeline verses resource and overseeing executions following ITIL, latest most client preferred Safe Lean Agile methodology (orchestrating Scrum/Kanban activities to imbibe scrum values, principles, and practices to motivate & help team establishing a high-performing team dynamic, monitor continuous flow of project delivery and exponential improvement in project/product implementation) or follow traditional Waterfall methodology in every Programs to be in compliant with SDLC process and procedures following Six sigma yellow belt concept to for continuous improvement empowering employees through various change management strategies to accelerate end to end re-engineered product delivery process to Go-live and turning it to steady state/BAU phase resulting in finance transformation for organizational growth.

• Extensively managed stakeholders using bi-weekly or monthly reporting for programs achievements using various project management reporting tools such as JIRA. Confluence, dashboard or scorecard build out of MS PowerPoint showcasing KPI matrix in graphical chart form or high-level bulleted points for accomplishments, upcoming milestones/deliverables, issue/risks and mitigation plans.

• B2B Operations experience, with an understanding of the Order Entry, Order Management, Fulfillment, and Operations processes that support the Telecommunications industry demonstrated experience implementing and/or program managing

ARPANA GHOSH

Phone # 732-***-****, ad4lin@r.postjobfree.com

https://www.linkedin.com/in/arpana-ghosh-33b01a41/ Areas of Expertise:

• Portfolio/Program/Project Management

• Engagement/Business Management

• Brand/ Product lifecycle Management(PLM)

• HR/Procurement Management

• Time management

• Change & Communication Management

• Risk Management

• R&D, Innovative, Design

• Training & Development

• Document Management

• Strategic Planning

• Quality Management ( Using QMS tools)

Tools and Technical Skills:

• Tools: MS project, MS office, Visio, Clarity, SharePoint, Workday, JIRA, Kanban, Confluence, EDMS (Electronic Document Management System), CRM applications like Salesforce/ServiceNow, Lucid chart

• Methodologies: Scrum (Agile), Waterfall, Operating Systems: Windows, Linux, Databases: SQL Server

• Power Pivot & Power Query, Languages: Visual Basic 6.0, Visual Basic for Applications, HTML Certification: PMP & Agile Scrum master Certified

Education:

• MBA in Human Resource Management -Symbiosis Institute of Business Management, Pune, India - Year of completion 2003

• Bachelor of Science (Microbiology) -Government College of Arts & Science, Aurangabad, India - Year of completion 1999

Financial Client: Depository Trust & Cleaning Corporation (DTCC), Tampa, FL March 2022 – August, 2023 Program Manager (Portfolio/Project management)

• Directed EPA (Enterprise Product Application) program involving build of dashboard application (EVCC i.e Enterprise virtual command center) for business process re-engineering including master data management

(MDM) for infrastructure support by data integration from ServiceNow (SNOW) tool and customer data from Salesforce CRM application through Splunk or Polycloud) and support framework (Using MIM, Techbridge and Warroom chat) by integrating Zoom and Microsoft teams in accordance of Information & Cyber Security compliance guidelines for data integration using various quality management systems.

• Lead EPS (Enterprise Product Services) automation program focused on organizational business process improvement leading to finance transformation by reducing manual effort hours and increasing ROI by automating operational support task using NIA automation tool.

• Directed programs with leadership for business and IT side of the house to ensure effective collaboration across the organization between cross functional teams as single point of contact (SPOC). Took ownership for determining scope, cost & budget management, vendor procurement, resource engagement, planning & solutioning, timeline management, overseeing project team’s end to end delivery (project start to go-live), reporting achievements (i.e KPI success matrix), framing BAU support process resulting in accomplishing organizational process re-engineering, productivity & revenue growth.

• Managed end to end business PLM process architecture by building program /project level execution plan from engagement to delivery providing employee motivation (through proactive conflict management and mentoring, to enhance employee satisfaction and productivity) and workload balance environment practicing change management strategies to streamline & accelerate re-engineered delivery process. Overseen business HR operation activities including product/portfolio promotion & branding automation process benefits to various business units within the organization to procuring funding for the program/projects and able to engage, onboard and manage vendors and resources to run the program/projects end to end from engagement to delivery and turning it to steady state/BAU phase. Managed procurement and supply chain activities including vendor and resource hiring to engagement. Implemented leadership practice for both internal and external stakeholders.

• Managed program/project deliverables using JIRA Scrum & Kanban, maintained RAID log for issues and mitigations tracking, reported team’s accomplishments using dashboard build out of MS PowerPoint. Financial Client: Northern Trust Bank, Chicago, IL: Program/Portfolio Manager July 2021- Nov 2021

• Managed Information Security/Data Management (MDM) project involving data analysis, validation & masking for highly sensitive i.e PHI & PII data to protect from any possible Cyber security threat by data masking and hardening infrastructure and application environment using quality management system (QMS) process & tools followed by anti-virus patching and encryption. Meeting with stakeholders to discuss program status & goals.

• Responsible for tracking project deliverables using JIRA and reporting accomplishments to internal stakeholders using Kanban board and external stakeholders using dashboard build out of Ms PowerPoint.

• Led end to end portfolio/program level planning and execution for engagement to delivery by streamlining the development/engineering business process to achieve organizational goals for sustainability to impacts of any changes in application and infrastructure environments of various business units within the company due to implementation of new S/W CRM application products such as Salesforce and enhancement to existing CRM product ServiceNow. Evaluating and assessing the programs strengths and weaknesses.

• Managed HR aspects such as procurement of vendors for products, services and resources including negotiations, reviewing various contracts, SOW, SLA, approval and onboarding to engagement process, managing from program/project kick off to delivery. Develop program budgets & plans in liason with other teams.

• Responsible for organizing & hosting various events and activities to improve company efficiencies, building long-term goals for company projects and developing project budgets. Organizing daily activities based on the goals of the organization. Monitoring projects and overseeing project managers to ensure goals are met. Energy/Retail/Oil&Gas Client: Caterpillar/SPM Oil & Gas, Chicago, IL: Program/Project Manager April 2021- Nov 2021

• Led as Portfolio/Program manager Caterpillar’s acquisition (SPM oil & gas energy company) transition program to migrate Infrastructure (ncluding network cables, routers, switches, firewall, servers, user desktops & laptops) and applications from acquired client domain to Caterpillar domain, involving server migrations to on prem and cloud as well as integration of various ERP, CRM applications such as Salesforce, Kronos, clarity & financial applications to caterpillar domain.

• Reporting project deliverables using including financials, vendor details, resources involvement, task list, risk, issues, mitigation and accomplishments to provide update to stakeholders by facilitating bi weekly status call.

• Discuss requirement of the project to engage technical team and oversee end to end project delivery following data quality management processes and procedures.

• Led end to end program/project level planning and execution for engagement to delivery by streamlining the development/re-engineering business process architecture to achieve organizational goals for sustainability to impacts of any changes in application and infrastructure environments of various business units within the company due to implementation of new S/W application products or enhancement to existing products.

• Managed program/project operations, communication with business partners and streamlining vendor/supplier and resource management process using various tools and applications for procure to pay invoice management, spend management & risk management functions.

RRA Group: Program/Portfolio Director Dec 2019- March 2021

• Handling PMO program/project level responsibilities establishing or re-engineering business process architecture, strategies, managing various business functions including business/revenue operations, business development, program/portfolio management, event management, account management, HR functions, product launch through adverting/business development strategies.

• Led implementation of POS Clover for retail client including identifying POS vendor, negotiations, contract signing and procurement of the system, overseeing install and support.

• Led various projects from engagement to delivery involving data governance including data analysis, validation, integration using MDM/QMS tools, in addition managing enhancement projects for Salesforce CRM application, and Workday implementation including migration from Taleo, enhancement of current infrastructure migrating servers & user desktops to AWS cloud environment.

• Managed vendor engagement & onboarding to upgrade (classic to lightening version of salesforce). Organized meeting & virtual events for product design & process review, Scope determination, planning, execution, testing, training, Go-Live/ Hyper Care stage which involved customizing & enhancing functionality and feature as per the need of various business units and integration of HR, Finance, vendor/supplier & customer data by documentation extract & loads.

• Leading and managing SDLC involving product designing, development, delivery and support.

• Lead project management activities using kanban board and agile methodology to direct implementation team accomplish project deliverables in small increments emphasizing continuous improvement.

• Managed Business stakeholders guiding on data governance best practices. Reporting project status using PowerPoint presentation highlighting biweekly/ monthly achievements, issues, risks & mitigation plans.

• Managed change request & approval process improvement by enhancing various tools.

• Responsible for planning RPA initiatives across various business units to automate various business functions and lead from engagement to delivery. Used Intuit/QuickBooks for spend management. Financial/Retail/Manufacture client: Jabil, St Petersburg, FL, Program/Project Manager Apr 2019 –Sept 2019

• Led Jabil’s Divestiture program (acquisition of medical devices portion of Johnson & Johnson) managing standing up global portal involving consolidation of supplier & vendor data using Master Data Management

(MDM) hub and integration of data from legacy F FMS & CRM applications to salesforce service cloud.

• Led portfolio of projects being part of PMO team overseeing program/projects health, responsible of gathering project information, making sure PMO guidelines are followed across all projects and projects details including resource, finance and deliverables are tracked in PMO tool.

• Managed implementation of Coupa application for procure to pay which also strategically extends the invoice management, spend management & risk management functions needed for ERP, bringing agility by regression testing for deployment, real results and business stakeholder satisfaction on data accuracy, Also to track and manage purchase orders in real-time, reducing cycle time & costs. Managed change & communication using ServiceNow.

• Responsible for identifying project scope in reference to business requirement document (BRD), budgeting, resource & project planning using MS Project, identify project milestones, outline deliverables, scheduling timelines, tracking project deliverables using kanban board in JIRA, communicating changes leading to impacts, providing leadership updates, review/update strategies and policies. Identifying risk/issues and tackle possible mitigations. Responsible for Scrum activities involving stand up meeting with product and development team, tracking project deliverables using Kanban board in JIRA and manage stakeholders providing project status using various reporting tools such as Smartsheet, Qliksense to highlight biweekly/monthly achievements, issues, risks and mitigation plans of various projects under the program.

• Managed development and implementation team, responsible for ensuring successful deployment of salesforce CPQ application, cross functionally with change management, communication & training team to communicate the changes and train internal & external users across the organization. Client: NTT Data, Plano, TX- Program/Project Manager Sep 2018 – Jan 2019

• Led & managed multiple Infrastructure cyber/Information security service transition projects for NTT data clients

(Harvard Pilgrim & AvMed Medicaid/Medicare Health Insurance client, Moody’s & Wolter Kluwer’s financial clients and BMW manufacturing client).Led transition of Microsoft Defender to OKTA (AWS cloud- based multifactor authentication-MFA) to harden user authentication to meet Cyber Security guidelines and standards.

• Led capacity planning & cost management for takeover of NTT’s client infrastructure environment by migrating servers, network components such as (routers, switches, stack & rack) firewall to NTT’s datacenter. Responsible for tracking project status using Kanban board in JIRA and provide updates to stakeholders through weekly standup meeting using scorecard or dashboard using Tableau/Ms PowerPoint by extracting data from excel for reporting status. Identified project scope, cost, milestones, deliverables, timeline, SDLC templates and led planning and execution. Managed issues, risks and mitigations using RAID log. Overseen product lifecycle management (PLM) from development, Testing quality management (QM) & DevOps team for successful delivery of projects.

• Managed portfolio level operations such as customers order process management & modernization for various healthcare insurance and financial products/services such as Medicaid /Medicare using various HR finance and accounting ERP CRM applications like Workday, Salesforces CPQ, SNOW to support requirements of NTT’s clients.

• Managed program/project operations, communication with business partners and streamlining vendor/supplier and resource management process using various tools and applications for procure to pay invoice management, spend management, risk management (including alerts & incident mgnt), change management (PCR) & approval management using ServiceNow. Organized program/project SDLC documents using SharePoint shared services providing read write access to project teams across various departments involved for program execution. Financial Client: Citigroup Inc, Tampa, FL- Global Program/Project Manager Nov 2017– July 2018

• Led RPA (Robotic Process Re-engineering Automation Program) involving implementation of Automation Anywhere (AA) across various business units within Citi. Overseeing Program & Project level activities performed by functional & technical team working globally. Worked with PMO team for project tracking and reporting capabilities to support the application delivery teams to adhere to federal data governance mandates.

• Managed BOW listing 200+ RPA projects by tracking portfolio and platform level activities for multiple Automation Anywhere implementations using MS project. Led 50+ RPA projects from engagement (managing teams for requirement gathering, designing workflows, architect the solution and development) to delivery implementation of BOTS using Automation anywhere across various business functions within the organization.

• Created and maintained portfolio/program dashboard using MS PowerPoint by extracting data from excel reporting high level status of projects financials, vendors, resource, deliverables, risk, issues, mitigation and accomplishments to provide update to stakeholders by facilitating weekly status call.

• Led Basel Committee Banking Supervision/Regulatory Reporting Program involving implementation of DQ/Comprehensiveness scorecard in order to meet federal data governance regulatory reporting standard for financial data to be compliant. Engaged FRI business units (such as GTPL, Ruby, S2 & Archer) within Citi to initiate data reconciliation process re-engineering for Critical data elements (CDE) by data mapping using MDM tool identifying data risk and populating DQ/Comprehensive scorecard using Data quality platform (DQP)/QMS tools indicating CDE’s under risk and further following remediation process under steady state business/revenue operation. Proficiently tackled 10 projects simultaneously from start to finish reviewing BRD, CCAR, building project plan and tracking deliverables & timelines by hosting daily stand-up meeting with technology team.

• Liaised cross functionally between multiple teams such as Business, PMO, Data- Bridge, DQP, Data Analyst, Risk Remediation team to mitigate issues or risks leading to escalations and change requests proficiently as a catalyst to support teams to meet tight timelines. Health insurance Client: Cigna, Piscataway, NJ - Project Manager May 2017 – Sep 2017

• Led Cyber security and Information security project for Cigna acquisition to meet Cigna information protection standard governed by federal data governance regulatory guidelines.

• Managed CRM/Salesforce CPQ application and Infrastructure team including 20 members to deliver entire program involving Network capacity planning for migrating servers, network components such as (routers, switches, stack & rack) firewall to Cigna environment. Managed enhancement of application and infrastructure environment by hardening user access to prevent any malware threats. Overseen various QMS quality management systems to be in compliant with Cigna Information protection guidelines. Managed change & communication process using ServiceNow.

• Build project plans, tracked and communicated project activities including deliverables status, issues/risks, mitigation plans, change requests and approval status to stakeholders and PMO team by using dashboard build out of MS PowerPoint and data extraction from excel.

• Led application enhancement programs for Federal/state health insurance products such as Medicare/Medicaid. RRA Group, Manalapan, NJ- Business Operation Manager Sep 2016 – Apr 2017

• Led end to end business/ revenue operations and managed various mid to large scale Program/ Marketing events from start to finish for various Product Lifecycle Management (PLM) and services from engagement to delivery of the project involving product build or enhancement following SDLC lifecycle and agile methodology.

• Led ecommerce projects involving website designing and hosting for its clients. Managed ecommerce platform for branding & advertising various products & services.

• Led implementation of Point of sale (POS) Square for retail clients including identifying POS vendor, negotiations, managing contract, system procurement, install & support.

• Managed application implementations for procure to pay which also strategically extends the invoice management, spend management & risk management functions for various clients. Healthcare/Pharma Client: Johnson & Johnson, Raritan, NJ- Project Manager Mar 2015 – Jul 2016

• Led SDDC program managing Infrastructure migration projects involving data center migration, virtualization of servers and user workspace such as desktop/laptops to AWS platform.

• Led ERP/MDM program involving implementation of SAP FMS & CRM application Solman as global portal for uniformity and centralizing supplier and vendor data for all mergers and acquisitions of J&J globally post validation and consolidation using MDM & QMS tools for various. Organized project SDLC documents using MS SharePoint and compliance docs using EDMS (Electronic document management system).

• As a project manager being SPOC following waterfall methodology responsible for identifying scope & requirements, resource engagement, planning & solutioning, overseeing project team’s end to end delivery

(project start to go-live), managing budget, timeline, SOP’s & Work Instructions (WI), Change request's (CR), approvals, Risk, issues and mitigations reporting achievements (i.e KPI success matrix), framing BAU support process resulting in accomplishing organizational process re-engineering, productivity & revenue growth.

• Business Process improvement including analysis, scope determination, documentation build using Microsoft Visio which is similar to Lucid chart for business process mapping and improvement, solutioning and implementation of process re-engineering using various S/W applications, reporting accomplishments using dashboard using MS PowerPoint. Managed application implementations for procure to pay which also strategically extends the invoice management, spend management & risk management functions for various clients. Developed dashboard using MS PowerPoint including reporting date for including project status reporting including financials, vendor details, resources involvement, task list, risk, issues, mitigation and accomplishments to provide update to stakeholders by facilitating weekly status call. Client: IBM, Iselin, NJ - Project Account Manager Feb 2014 –Nov 2014

• Led procurement, supply chain aspects of the project from planning, execution and delivery by cross functional communication between HR, business, suppliers, vendors and project team. Managed procure to pay invoice management, spend management & risk management functions for vendor/supplier and resource management process. Telecom Service Management (TSM) & Telecommunications Service Operations Management(TSOM) using ServiceNow.

• Established relationships with stakeholders, met & greet to fetch requirements. Responsible for creating RFP, submit proposal and generate new SOW’s.

Client: CBS, New York, NY: Project Account Manager Apr 2013 – Nov 2013

• Managed ecommerce/ CRM web application project involving implementation of AD sales features in existing TV commercial advertisements.

• Led procurement and supply chain aspects of the project from planning, execution and delivery by cross functional communication between HR, business, suppliers, vendors and project team.

• Responsible for requirement gathering from stakeholders, budgeting, project planning using MS Project estimating & outlining project deliverables, timeline and resource. Client: State Street, Princeton, NJ: Project Account Manager Sep 2011– Mar 2013

• Engaged in financial project responsible for leading offshore/onshore team for planning and delivery of various projects.

• Responsible for building relationship with stakeholders and be able to engage resources for the projects. Managed SOW’s and contracts review and requirements. Client: Barclay, New Port, NJ: Project Account Manager May 2009 – Aug 2011

• Led procurement and supply chain aspects of the project from planning, execution and delivery by cross functional communication between HR, business, suppliers, vendors and project team.

• Established relationships with stakeholders, met & greet to fetch requirements. Responsible for creating RFP, submit proposal and generate new SOW’s.

Client: Bank of America, NJ: Project Account Manager Jul 2007 – Apr 2009

• Managed business development, vendor and resource management.

• HR activities including talent acquisition, resource onboarding and engagement to various projects. Served following clients between Jan 2000 to Sep 2006

• Coach, Sanofi Aventis, NIIT

• Telecom clients: Time Warner Cable & AT&T (Convergys) – Responsible for managing various telecom services using SNOW application.

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