Director Program/Project Management

Summary:

• I bring over ** + years of comprehensive leadership in operations and project management across diverse sectors like finance, healthcare, and retail. My expertise in orchestrating large-scale projects—such as M&A transitions and ERP implementations—enables me to drive efficiency and enhance business processes. I am adoptive at using automation tools to streamline operations, ensuring high stakeholder engagement and measurable outcomes. I am excited about getting an opportunity to leverage my skills in strategic planning and process optimization to contribute to organizational & team’s growth and success.

• Lead leadership and management role serving various clients (including Financial, Pharma/Healthcare, Insurance, Media, Retail, Oil & gas, Manufacturing and E-commerce domain) managing business operations, advertising, HR/IT portfolio, program, project, engagement & product management roles.

• Expert in managing end to end Programs/Projects ranging from $2.5M to 10+M from Procurement to delivery/deployment.

• Directed & managed variety of programs including MDM involving data mapping, modeling, quality, risk & remediation mgmt. Robotic Process Automation (RPA) including manual effort saving & cost reduction by implementing automation apps or tools such as Automation Anywhere, Blue prism, UI path or Polycloud.

• Led Acquisition/Divestiture/Merger programs for Clients like Caterpillar, Jabil, Cigna, J&J involving transition of Infrastructure & application from acquired company to parent company domain, including datacenter physical system migration to virtual AWS cloud env, hardening of various environments to avoid cyber/information security risk to be compliant of federal data governance guidelines.

• Designed & overseen assessors, tech writers and support team for execution of Cyber Security policy and procedures, alignment following NIST (National Institute of standards & technology) guidelines, and best practices to help organizations manage and reduce their cyber risks, most notably through the "NIST Cybersecurity Framework" (CSF) which outlines key functions like Identify, Protect, Detect, Respond, and Recover to improve overall Data & information security aspects across the organizations.

• Led multiple Data governance programs/projects involving performance reporting of data governance at stewardship committee meeting post conduct of data audits to identify any risk within data using data dictionaries and metadata repositories followed by remediation process by controlling data access, and monitoring data quality using diff policies, procedures, tools, techniques to ensure compliance of data quality & governance standards.

• Led Product lifecycle management (PLM) from procurement keeping in consideration of ROI & ROE for various Software CRM apps like ServiceNow, Salesforce, Workdays, Coupa, Kronos, Clarity, Finance, Payroll apps etc.

• Managed Ecommerce & Retail programs including design, build and launch of online shopping portal implementing merchant services using point of sale (POS) systems like Clover, Square for sales transactions

• Expert in B2B Operations supply chain process from Order procurement, entry, management and deployment/delivery. Managed various healthcare insurance products/services such as Medicaid /Medicare, Property & casualty using various Insurance HR finance and accounting ERP CRM applications. Experience identifying & obtaining Auto, Home, Commercial Business, Health/Life Insurance products & services at personal

& Organization level.

• Managed Vendor/supplier proposal negotiations, budget, Talent/workforce management process from identification, engagement, onboarding planning, execution, deployment/Go-live & hyper-care as SPOC using WBS step-by-step approach to complete large projects with several moving pieces. Overseen contract documents like RFP, SLA, MSA, SOW, BRD, Project charter SOP/Work Instructions from build to review and approval process). Measure, monitor and report progress of strategic priorities, benefits, investments.

• Extensively managed stakeholders using bi-weekly or monthly Scrum/Kanban activities reporting for programs achievements using various project management reporting tools such as JIRA. Confluence, dashboard or scorecard build out of MS PowerPoint to showcase KPI matrix in graphical chart form or high-level bulleted points for accomplishments, upcoming milestones/deliverables, issue/risks and mitigation plans.

• Cross functionally Motivated & aligned engineering, Product & UX team to improve performance leading to accomplishing delivery timeline & successful implementation.

• Direct Property/Casualty & asset management for various acquisitions and mergers for organizational growth.

• Managed technology team ( including BSA, Solution architects, Dev, QMS & Azure DevOps team) innovatively using various strategies, from projects discovery phase to scope determination, requirement gathering using Ms Visio or Lucid Chart, designing, solutioning, planning using Ms Project, Smartsheet,Ms Excel or JIRA board listing deliverables, timeline, resource and overseeing executions following SDLC, ITIL, Waterfall or Safe Lean Agile methodology in every Programs to be in compliant with SDLC process and procedures following Six sigma yellow belt concept for continuous improvement empowering employees through various change management strategies to accelerate end to end re-engineered product delivery process including overseeing all aspects of agile planning, backlog refinement, sprint execution, release coordination to Go-live/deployment and turning it to steady state/BAU phase resulting in finance transformation for organizational growth.

• Led Coupa (Retail system) implementation to streamline tracking of supply chain aspects such as Order management, account receivable & payable, procure to pay which also strategically extends the invoice management, spend management & risk management functions needed for ERP, bringing agility by regression ARPANA GHOSH

Phone # 732-***-****/813-***-****, *********@*****.*** https://www.linkedin.com/in/arpana-ghosh-33b01a41/ testing for deployment, real results and business stakeholder satisfaction on data accuracy, Also to track and manage purchase orders in real-time, reducing cycle time & costs. Managed change & communication using ServiceNow.

• Led Ecommerce & Retail programs including design, build and launch of online shopping portal implementing merchant services using point of sale (POS) systems like Clover, Square for sales transactions.

• Managed implementation of POS systems such as Clover/Square for retail client including identifying POS vendor, negotiations, contract signing and procurement of software system, overseeing install and support.

• Managed Product lifecycle management (PLM) from procurement to B2B supply chain aspects for retail projects from budgeting using Ms Excel, Ms Project/Smartsheet, planning, execution involving resource management using JIRA and material expense management using Intuit QuickBooks and delivery by cross functional communication between HR, business, suppliers, vendors and project team. Managed procure to pay invoice management, spend management & risk management functions for vendor/supplier and workforce management process using WBS tools. Telecom Service Management (TSM) & Telecommunications Service Operations Management (TSOM) using ServiceNow.

Areas of Expertise:

• Portfolio/Program/Project Management

• Engagement/Business Management

• Product lifecycle Management (PLM)

• Risk & Process Management

• Change/Communication Management

• HR/Procurement Management

• Training & Document Management

• Compliance & Quality Management

• Analysis, Architect

• R&D, Innovation

• Strategic Planning

• Time Management

Soft Skills/Traits: Leadership, Visionary, Dynamic, Versatile, Independent, Ownership taking, Responsible, Go- getter, Strategic, Optimistic, Believer, Sincere, Hardworking, Dedicated, Focused, Social, Friendly, Adoptable, Motivator, Influencer, Spiritual, Elevated mindset, Borad perspective, Cosmopolitan, Giver, Good hearted, Racer, Communicator, Management, Passionate, Emotional, Observance, Stubborn, Flexible, Creative, innovative. Explorer. Business & Technical Skills: Entrepreneurship, Auto, Home, Commercial Business, Health/Life Insurance products & services, Fashion & Home décor products & Services, Event Management, MS office, MS Project, JIRA Visio, Clarity, SharePoint, Confluence, EDMS, Taleo, SDLC. Education: Master’s in Business Administration (MBA) in Human Resource Management -Symbiosis Institute of Business Management, Pune, India - Year of completion 2003, Bachelor of Science-Government College of Arts

& Science, Aurangabad, India- Year of completion 1999. Certifications: PMP & Agile Scrum master Certified Professional Experiences & Accomplishments:

Client: RedAwing October 2023- present

Program/Project Manager

• Develop & execute strategies for product procurement and implementation followed by branding/marketing, organizing, participating and managing events to gear up productivity resulting in generating customers and revenue.

• Establish relationships with stakeholders, identify, engage, direct and manage vendors and resources to run and deliver projects following regulatory guidelines.

• Direct program level planning to design and develop customized products & services based on client’s requirements.

• Direct, analyze market trends and competitor’s activities to identify opportunities for corporate M&A following by customer, vendor and employee data integration and financial/wealth management aspects under guidelines for overall organizational business process improvement & expansion.

• Leading end to end Retail/ecommerce program from supplier/vendor engagement to ecommerce product designing and implementation involving data quality and risk management following data governance guidelines.

• Managing BOW using social media platforms, various tools & applications for portfolio/product advertisement and engagement with various clients.

• Working with vendors to bring robotic automation within business process of our clients as a solution to gear up deployments.

Financial Client: DTCC, Tampa, FL: Program/Sr Project Manager (Led Tech programs) Mar 2022-Aug, 2023

• Directed EPA (Enterprise Product Application) technical program involving build of dashboard application (EVCC i.e Enterprise virtual command center) for business process change/re-engineering for risk & control, regulatory change management practice implementing master data management (MDM) for infrastructure support by data integration from ServiceNow (SNOW) tool and customer data from Salesforce CRM application through Splunk or Polycloud) and support framework (Using MIM, Techbridge and War-room chat) by integrating Zoom and Microsoft teams in accordance of Information & Cyber Security compliance following NIST guidelines for data security & integration using various data modeling, mapping, strategies mitigating any data risk using Cybersecurity framework (CSF) to be in compliant with data quality & governance standards.

• Lead EPS (Enterprise Product Services) Robotic automation program focused on organizational business process improvement leading to finance transformation by reducing manual effort hours and increasing ROI (return over investment) by automating operational support task using NIA automation tool.

• Directed programs with leadership for business and IT side of the house to ensure effective collaboration across the organization between cross functional teams as single point of contact (SPOC). Took ownership to lead and manage end to end business PLM process architecture by determining program scope, cost, budget & wealth management, vendor procurement, workforce engagement, solutioning, planning & execution, timeline management, guiding engagement to delivery (project start to go-live/deployment) by motivating team through proactive conflict management and mentoring, maintained RAID log for tracking issues and mitigations using excel. Client: Northern Trust Bank, Chicago, IL: Program/Project Manager (Led Tech programs) July-Nov 2021

• Managed Federal regulatory technical program involving Information/Cyber Security/Data Management (MDM) following NIST guidelines & using Cyber security framework (CSF) for data analysis, modeling, mapping, validation

& masking for highly sensitive i.e PHI & PII data to protect from any possible Cyber security threat by data masking and hardening infrastructure and application environment using quality management system (QMS) process & tools followed by anti-virus patching and encryption. Meeting with stakeholders to discuss program status & goals. Responsible for tracking project deliverables using JIRA and reporting accomplishments to internal stakeholders using Kanban board and external stakeholders using dashboard build out of Ms PowerPoint.

• Led end to end portfolio/program level planning using tools such as Ms Project, Clarity & PPM Optics and execution for engagement to delivery by streamlining the development/engineering robotic business automation process to achieve organizational goals for sustainability to impacts of any changes in application and infrastructure environments of various business units within the company due to implementation of new S/W CRM application products such as Salesforce and enhancement to existing CRM product ServiceNow. Assessed programs strength

& weaknesses.

• Managed HR aspects such as wealth management, vendor procurement for software/Hardware products, services and workforce including negotiations, reviewing & approval of various contracts such as SOW, SLA, MSA, leading program /projects onboarding/ engagement to deployment/delivery. Develop program budgets & plans in liaison with other teams.

Retail/Energy Client: Caterpillar, Chicago,IL: Program/ Sr Project Manager (Led Tech program) Apr- Nov 2021

• As Technical Program manager led Merger & acquisition program at Caterpillar’s for transitioning acquired company (SPM oil & gas energy company) to caterpillar domain aiming to achieve cost savings and synergies. transition involved migrating Infrastructure (including on prem Servers, user desktops & laptops to cloud env, network cables, routers, switches & firewall ) as well as integrating various ERP, CRM applications such as Salesforce, Kronos, clarity, PPM Optics & SAP payroll/financial applications from acquired client domain to Caterpillar domain.

• Led end to end program/project level planning and execution for engagement to deployment/delivery by streamlining the development/re-engineering business process architecture to achieve organizational goals for sustainability to impacts of any changes in application and infrastructure environments of various business units within the company due to implementation of new S/W application products or enhancement to existing products. RRA Group: Program/Portfolio Director Dec 2019- March 2021

• Handling PMO program/project level responsibilities establishing or re-engineering business process architecture, strategies, managing various business functions including business/revenue operations, business development, program/portfolio management, event management, account management, HR functions, product launch through adverting/business development strategies.

• Led implementation of POS Clover for retail client including identifying POS vendor, negotiations, contract signing and procurement of software system, overseeing install and support.

• Led Workday implementation project including data migration from Taleo and other applications, also facilitated App/infrastructure compatibility mapping leading to upgrade of existing physical environment to virtualization.

• Managed Salesforce vendor engagement & onboarding to upgrade application from classic to lightening version. Organized meeting & virtual events to discovery scope for re-designing existing business processes (involved customizing features to enhance functionality, followed by requirement gathering to meet various business units requirements, reviewing business workflows, design and mapping solutions for integrations of HR, Employee, Financial, Customer, Supplier and Vendor data, building project plan listing tasks, resources and deployment/delivery timeline, kick off execution, oversee UAT testing & DevOps releases, manage Go-Live deployment, Hypercare, SteadyState.

Financial/Manufacture client: Jabil, St Petersburg, FL: Program/Project Manager April 2019- Sept 2019

• Led Jabil’s Divestiture technical program (acquisition of medical devices portion of Johnson & Johnson) managing standing up global portal involving consolidation of supplier & vendor data using Master Data Management (MDM) hub and integration of data from legacy F FMS & CRM applications to salesforce service cloud.

• Led Coupa implementation to streamline tracking of supply chain aspects such as Order management, account receivable & payable, procure to pay which also strategically extends the invoice management, spend management & risk management functions needed for ERP, bringing agility by regression testing for deployment, real results and business stakeholder satisfaction on data accuracy, Also to track and manage purchase orders in real-time, reducing cycle time & costs. Managed change & communication using ServiceNow. Client: NTT Data, Plano, TX: Program/Project Manager ( Led Technical programs) Sep 2018 – Jan 2019

• Led & managed multiple technical Infrastructure cyber/Information security service transition projects for NTT data clients (Harvard Pilgrim & AvMed Medicaid/Medicare Health Insurance client, Moody’s & Wolter Kluwer’s financial clients and BMW manufacturing client) Led transition of Microsoft Defender to OKTA (AWS cloud- based multifactor authentication-MFA) to harden user authentication to meet Cyber Security guidelines and standards.

• Managed portfolio level operations such as customers order process management & modernization for various healthcare insurance and financial products/services such as Medicaid /Medicare, Property & casualty using various HR finance and accounting ERP CRM applications like Workday, Salesforces CPQ, SNOW to support requirements of NTT’s clients.

• Led capacity planning & cost management for takeover of NTT’s client infrastructure environment by migrating servers, network components such as (routers, switches, stack & rack) firewall to NTT’s datacenter. Responsible for tracking project status using Kanban board in JIRA and provide updates to stakeholders through weekly standup meeting using scorecard or dashboard using Tableau/Ms PowerPoint by extracting data from excel for reporting status. Identified project scope, cost, milestones, deliverables, timeline, SDLC templates and led planning and execution. Managed issues, risks and mitigations using RAID log. Overseen product lifecycle management

(PLM) from development, Testing quality management (QM) & Azure DevOps team for successful delivery/deployment of projects.

Financial Client: Citigroup Inc, Tampa, FL- Global Program/Project Manager Nov 2017– July 2018

• Led RPA (Robotic Process Re-engineering Automation) technical Program book of work (BOW) including 200+ RPA projects implementing Automation Anywhere (AA) or Blue prism bots across various business units within Citi in collaboration with onsite and offshore Developers, testers and Azure DevOps team.

• Led Basel Committee Banking Supervision/Regulatory Reporting Program involving implementation of DQ/Comprehensiveness scorecard in order to meet federal data governance regulatory reporting standard for financial data to be compliant. Engaged FRI business units (such as GTPL, Ruby, S2 & Archer) within Citi to initiate data reconciliation process re-engineering for Critical data elements (CDE) by data mapping using MDM tool identifying data risk and populating DQ/Comprehensive scorecard using Data quality platform (DQP)/QMS tools indicating CDE’s under risk and further following remediation process under steady state business/revenue operation. Proficiently tackled 10 projects simultaneously from start to finish reviewing BRD, CCAR, building project plan and tracking deliverables & timelines by hosting daily stand-up meeting with technology team. Health insurance Client: Cigna, Piscataway, NJ: Project Manager ( Led Tech Projects) May 2017 – Sep 2017

• Led technical Cyber security and Information security project for Cigna acquisition to meet Cigna information protection standard governed by federal data governance regulatory guidelines for Medicaid/Medicare, Property & casualty.

• Managed CRM/Salesforce CPQ application and Infrastructure team including 20 members to deliver entire program involving Network capacity planning for migrating servers, network components such as (routers, switches, stack & rack) firewall to Cigna environment. Managed enhancement of application and infrastructure environment by hardening user access to prevent any malware threats. Overseen various QMS quality management systems to be in compliant with Cigna Information protection guidelines. Managed change & communication process using ServiceNow.

RRA Group, Manalapan, NJ- Business Operation Manager Sep 2016 – Apr 2017

• Led end to end business/ revenue operations and managed various mid to large scale Program/ Marketing events from start to finish for various Product Lifecycle Management (PLM) and services from engagement to delivery/deployment of the project involving product build or enhancement following SDLC lifecycle and WBS tool for to break down a project into smaller, more manageable components.

• Led implementation of Point of sale (POS) Square for retail clients including identifying POS vendor, negotiations, managing various vendor, supplier & customer contracts, system procurement, install & support. Managed application implementations for procure to pay which also strategically extends the invoice management, spend management & risk management functions for various clients. Led ecommerce projects involving website designing and hosting for its clients. Managed ecommerce platform for branding & advertising various products & services.

Pharma Client: Johnson & Johnson, Raritan, NJ Project Manager (Led Tech projects) Mar 2015 – Jul 2016

• Led SDDC technical program managing Infrastructure migration projects involving data center migration, virtualization of servers and user workspace such as desktop/laptops to AWS platform.

• Led ERP/MDM program involving implementation of SAP FMS/Payroll & CRM application Solman as global portal for uniformity and centralizing supplier and vendor data for all mergers and acquisitions of J&J globally post validation and consolidation using MDM & QMS tools for various. Organized project SDLC documents using MS SharePoint and compliance docs using EDMS (Electronic document management system). Client: IBM, Iselin, NJ - Project Account Manager Feb 2014 –Nov 2014

• Led procurement, supply chain aspects of the project from planning, execution and delivery by cross functional communication between HR, business, suppliers, vendors and project team. Managed procure to pay invoice management, spend management & risk management functions for vendor/supplier and workforce management process using WBS tools. Telecom Service Management (TSM) & Telecommunications Service Operations Management (TSOM) using ServiceNow.

• Established relationships with stakeholders, met & greet to fetch requirements. Responsible for creating RFP, submit proposal and generate new SOW’s.

Client: CBS, New York, NY: Project Account Manager Apr 2013 – Nov 2013

• Managed ecommerce/ CRM Web app project involving implementation of AD sales features in existing TV commercial advertisements to enhance existing processes and platforms.

• Led procurement and supply chain aspects of the project from planning, execution and delivery/deployment by cross functional communication between HR, business, suppliers, vendors and project team.

• Responsible for requirement gathering from stakeholders, budgeting, project planning using MS Project to list project deliverables, timeline & resource management using Work breakdown structure (WBS). Client: State Street, Princeton, NJ: Project Account Manager Sep 2011– Mar 2013

• Led financial projects involving overseeing offshore/onshore team for planning & delivery /deployment of various projects.

• Responsible for building relationship with stakeholders and be able to engage Talented workforce for the projects using WBS tool and technique. Managed SOW’s and various contracts review and requirements. Client: Barclay, New Port, NJ: Project Account Manager May 2009 – Aug 2011

• Led procurement and supply chain aspects of the project from planning, execution and delivery/deployment by cross functional communication between HR, business, suppliers, vendors and project team.

• Established relationships with stakeholders, met & greet to fetch requirements. Responsible for creating RFP, submit proposal and generate new SOW’s.

Client: BOA & other clients NJ: Project Account Manager Jul 2007 – Apr 2009

• Served this client out of multiple clients/implementation partners of AR fortune IT leading business operations, vendor/resource engagement, workforce management process. Framed business Strategies, Roadmap & priorities aligning to enterprise workforce management vision and value proposition. Responsible for HR activities including talent acquisition, vendor/resource onboarding and engagement to various projects.

• Managed several projects using WBS step-by-step approach to accomplish large project deliverables. Served following clients between Jan 2000 to Sep 2006:

• Coach, Sanofi Aventis, NIIT, Time Warner Cable & AT&T (Convergys) Responsible for managing various projects involving Business Ops process management & HR activities including vendor/resource procurement.

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