Annie C. Edwards

**** ***** ***** *****

Raleigh, NC 27616

984-***-****

ad4lie@r.postjobfree.com

Objectives:

A highly detail-oriented, self-motivated Banking and retail professional hoping to join your organization where my exceptional analytical and quantitative skills along with my ability to utilize effectively will be applied in performing financial audits, reconciliation, reporting and customer service.

Work Experience:

Early Childhood Lead Teacher

Bank Teller/ Reconciliation Specialist

Reconciled all assigned accounts according to appropriate timeframes and requirements, thus protecting bank finances and reputation. Investigate all

items and took the necessary actions to ensure they were cleared timely. Escalated any unusual activity or aged items to management which enables a proactive response to potential risks and related losses.

Account Receivable Clerk

Carried out billing, collection and reporting activities according to specific deadlines. Monitored customer account details for non-payments, delayed payments and irregularities. Perform account reconciliations. Communicated with customers and resolve outstanding issues.

Banking Customer Service Representative

Ensured customers were pleased and had a sterling experience. Worked to resolve issues for banking customers. Uses problem-solving, listening, understanding and responding techniques to address a customers' immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship. stolen credit cards. Worked to explain fees to the customer or find a satisfactory resolution to statement errors or misunderstanding. Provided information and step by step instructions for using new service.

Banking Service Representative (Teller)

Performed teller transactions; basic service and maintenance; took deposits and was accountable for accuracy. Delivered access to products and services; identified referrals for branch and specialty partner sales. Adhered to all regulations, compliance and Bank policies, procedures and delegated authorities. Used problem-solving, listening, understanding and responding techniques to address customers' immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship.

Retail Sales Manager

Assessed the strengths and weaknesses of the sales team and manage the sales program accordingly. Provided on-the-ground support for sales associates as they generate leads and closed new deals. Met with customers to discuss their evolving needs and to assess the quality of the company’s relationship with them. Developed and implemented new sales initiatives, strategies and programs to capture key demographics. Provided daily reports of field sales success and communicate VOC data to superiors.

Retail Sales Associate

Met and made connections with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs. Inspired customers to buy, celebrating the purchase, and creating a lasting positive impression. Ensured that fitting rooms were ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor. Maintained selling floor presentations, restocked as needed. Handled all returns courteously and professionally.

Education

Essex County College – Business Administration

Micro Technical Training Center – PC Application Specialist

Craven Community College Business Administration

Durham Technical Community College

Skills

Administrative Computing

Bank Teller

Customer Service

Retail Sales

References

Provided upon request