Customer Service A Team
Resume:
Amber Scott
Gary, IN *****
**************@*****.***
Obtained communication skills and knowledge as how to be a team player while working towards a common goal in the work field. Willing to secure a position that will allow me the opportunity to contribute various skills and talents to a progressive position. Seeking to use proven customer service skills to grow customer loyalty for the company.
• Ability to work in a team and communicate well with others.
• Highly motivated, oriented leader who is responsible and reliable.
• Intelligent and hardworking individual who is an problem solver by nature. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Dispatcher/Manager
J & S LOGISTICS LLC - Crown Point, IN
January 2021 to February 2024
Manage over 75 drivers and 35 vehicles a day while delivering packages safely and efficiently on road.
• Responsible for onboarding of new team members to include scheduling training, new hire briefings, timekeeping and first day on the job training.
• Order drug screenings and background checks.
• Answer calls from 35 or more drivers a day while on road to assist with any issues they face while delivering.
• Escalate issues to various customer service and station team members in order to resolve on road issues.
• Conduct morning safety and team briefings and note any defects found during inspections.
• Provide coaching and training to assist drivers with their daily tasks and assignments.
• Assign routes and vehicles to team members for the day.
• Conduct weekly reviews with management members on drivers, deliveries and safety metrics. • Effectively communicated with all employees to build a positive work environment. USPS Mail Carrier
United States Postal Service - Portage, IN
September 2020 to December 2020
Delivered mail to homes and businesses in cities, towns, and rural areas. Traveled established routes, delivering and collecting mail. Covered my routes by foot and by vehicle. Collecting money for postage due. Maintaining great customer service and being on time for my assigned job duties. Customer Service Representative
Hertz/Dollar Rent A Car - Chicago, IL
May 2018 to September 2020
Working in a fast paced environment while maintaining a positive and friendly attitude. Gaining rapport by getting to know my customers on a more personal level. Providing excellent customer service and quality service skills while enhancing the customers rental experience. Maintaining a clean workplace and making sure customers rental experience are to their liking. Guest Service Representative
Laredo Hospitality - Alsip, IL
January 2018 to May 2018
Cheerfully great guests using excellent customer service and communication skills, talk and listen to help solve conflicts with customers, keep customers happy as well as comfortable. Having patience and staying polite even in stressful situations.
Crew Member
Chipotle Mexican Grill - Oak Lawn, IL
October 2017 to February 2018
Greeting customers while offering excellent customer service. Keeping a clean work area, maintaining a clean lobby and drink station. Taking out trash, cleaning restrooms and washing dishes. Call Center Representative
ORC PRO-TEL - Lansing, IL
March 2014 to September 2017
Greeting of customers while offering excellent customer service attention. Taking inbound and making outbound calls.
Analyzing customer problems and researching solutions using knowledge based software. Receptionist
Charter Fitness - Oak Lawn, IL
November 2011 to March 2014
Greeting guests with a friendly and positive attitude. Maintaining a clean work area, talking with customers about memberships and helping them with payments, washing towels, answering phones as well as making outgoing calls about different memberships and fitness appointments while offering excellent customer service attention.
Education
certification in Sterile Processing
Prairie State College - Chicago, IL
March 2023 to April 2023
High school diploma
No Adults Left Behind - Chicago, IL
January 2021 to June 2021
Skills
• CSR
• Excellent Multitasking skills Communication skills customer service skills reliable great team worker time efficient (6 years), Customer Service, Guest Service, Front Desk, Hostess, Call Center, CSR, Customer Care
• Assembly
• Guest services
• Delivery Driver Experience
• Hospitality
• Call Center
• Customer service
• Route Driving
• Customer Service
• Driving
• Box Truck
• Load & Unload
• Leadership
• Sterile processing
• Logistics
• Communication skills
• Leadership
• English
• Computer skills
• Microsoft Outlook
• Organizational skills
• Phone etiquette
• Organizational skills
Certifications and Licenses
CSPDT
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