Store Manager Customer Experience
Resume:
Nathaly Rivera
**** ********** ***., ******** ** 95207
ad4lhu@r.postjobfree.com
Highly-motivated professional focused on great customer interactions. Strive to drive customer satisfaction and provide the best customer experience as possible. As well as supporting all employees with the day to day duties. Able to handle the pressures of working in a fast pace environment, while still being able be punctual, precise and meet the daily goals. Strive to drive success for the organization and for myself, while maintaining a safe work environment.
Skills and Ability
Highly motivated professional
Team Player
Basic Accounting Skills
Basic secretarial skills
Able to multi task
Able to grasp new ideas and processes with ease
Able to work well in a team environment
Ambitious with high career goals
Technological Skill sets:
Proficient Microsoft Outlook
Proficient Microsoft PowerPoint
• Proficient Microsoft Excel
Proficient Microsoft Word
Proficient on overall computer skills
Work History:
10/2023 – Current
Jersey Mike’s I Store Manager in Training
Lead/ Coach a group of 5-10 employees
Train and develop new employees
Performed store opening and closing duties
Drove customer satisfaction and concerns
Responsible for ordering of store supplies from external vendors
Manage labor to sales forecasts
Drive Profitability by driving sales
Manage Safety Controls
Store readiness for Health Inspections
Meet daily Sales goals
9/2022 – 9/2023
Motiva Juice Bar - Store Manager
Lead/ Coach a group of 5-10 employees
Interview/Hiring of employees
Train and develop new employees
Manage employee performance
Manage store personnel schedule
Manage labor to sales forecasts
Manage overall customer experience
Managed food safety controls
Store readiness for Health Inspections
Managed store inventories to assure freshness of product
8/2018 – 6/2021
Jersey Mike’s – Assistant Store Manager
Lead/ Coach a group of 5-10 employees
Train and develop new employees
Performed store opening and closing duties
Drove customer satisfaction and concerns
Responsible for ordering of store supplies from external vendors
Manage labor, support in personnel scheduling
Drive Profitability by driving sales
Manage Safety Controls
Store readiness for Health Inspections
Supporting in meeting daily Sales goals
Education:
West Adams Preparatory High School
Los Angeles, California
Food and Safety Course
Certificate of Completion
Online course
Fluent- English & Spanish
Contact this candidate