Gloria L. Strickland

815-***-****

ad4lht@r.postjobfree.com

A positive-thinking, results-oriented, qualified and accomplished AR & Pricing Analyst, Billing & Collection Specialist with immeasurable experience in performing a variety of complex administrative and accounting functions for transportation and logistics billing. Includes clarification of invoice information, maintenance of third-party billing records and problem solving; verifiable record of success in follow up on past due invoices and issuing credit memos.

CORE STRENGTHS:

Expertise in all phases of billing & collection, reinforced by many years of experience preparing invoices in a corporate environment utilizing the following technologies: Stars, Oracle, Salesforce, AS400, Derby, Great Plains, FMS, SAP, EMP, Trend, Navigator and Compass

Invoicing, pricing, collection, payroll assistance, hiring and training

Demonstrated ability to use independent judgment to manage and convey confidential information

Dependable and self-motivated with a high degree of collaborative integrity; prioritize work to timely meet goals and objectives

Excellent organizational and communication skills with strong attention to detail

Proven ability to efficiently and effectively multi-task in levels of billing responsibility with minimal direction from superiors

Quick learner to easily grasp new ideas, concepts, methods and technologies

Proficient in Internet Research and use of Microsoft Suite – Word, Excel, PowerPoint & Outlook

PROFESSIONAL EXPERIENCE:

Rakuten Rewards – Schaumburg, IL 2023 - Present

Accounts Receivable Collection

Monitor aging data and identify overdo accounts N-Z

Contact customers via email regarding past due amounts

Research third party payment submissions and payment applications

Escalate collection issues with the customer and internally

Support other areas of accounts receivable as needed

XPO Logistics, Naperville, IL 2018 - 2023

Accounts Receivable Analyst

Review and edit daily invoices electronically

Audit customer rates using current rate scales

Review customer contracts and rate agreement

Verify documentation for accuracy

Review aging invoice reports for 30 vendors

PILOT Freight Services, Northlake, IL 2017 - 2018

Billing Coordinator

Prepare, review and edit daily invoices electronically

Resolve billing issues including pricing, quantities and/or weight discrepancies

Audit customers rates using current rate scales

Assist in month end close

Verify documentation for accuracy

ALG WORLDWIDE LOGISTICS, Romeoville, IL 2016 - 2017

Billing Specialist

Prepare, review, edit and distribute daily invoices to clients electronically and/or by mail

Audit customers rates using current rate scales and applicable surcharges in accordance with customer contracts

Correspond with sales team, customer service reps and planning team

Research client billing issues and respond in a timely manner

File invoice documentation

Participate in Billing projects as assigned by management

RR DONNELLEY LOGISTICS, Bolingbrook, IL 2014 – 2015

Logistics Carrier Billing Coordinator

Prepare weekly and monthly vendor aging invoice reports for 25 vendors

Review all invoices for appropriate documentation and approval prior to payment

Reconcile vendor statements, research, and correct discrepancies

Work with TSP team to ensure all EDI vendor rates are entered in system tables

Participate in Accounts Payable projects assigned by management and assist in month end closing

MYPOINTS.com, Schaumburg, IL 2009 – 2013

Billing Specialist/Collector

Prepared, reviewed, edited and distributed weekly/monthly invoices to clients electronically and/or by mail

Researched client billing issues and responded timely verbally or via written correspondence, structured payment collections

Prepared monthly invoice passes for Account Executives, Market Research accrual report, and weekly aging for Management

Assisted in gathering documentation for internal & external audit requests

Cash applications

AJILON FINANCE/SUNSOURCE, Addison, IL 2008 – 2009

Pricing Analyst

Administered all pricing updates through utilization of company software for its large clientele base

Oversaw the reconciliation of petty cash and submitted journal entries

Processed and reviewed daily reports for errors

Worked with assistant controller on special projects to include research and business correspondence

MJ ELECTRIC, Glen Ellyn, IL 2008 – 2008

Billing Specialist

Assisted in customer inquiries, prepared weekly Actuals for billing, and processed invoices for third party customers

Audited customer rates using current rate scales and maintained records in customer database

Created Lien Waivers and reviewed General Ledger weekly

Scanned all documents for corporate office

RR DONNELLEY LOGISTICS, Bolingbrook, IL 2003 – 2008

Pricing Analyst

Produced estimates to Sales Team for potential business; provided rates to customers using current rate scales for Lancaster facility

Imported files from customer database to company database

Managed weekly report to correct errors for accuracy and created daily reports for management team

Corresponded with vendors and Lancaster facility; audited vendor invoices to ensure accuracy prior to distribution

Billing Clerk

Assisted in customer inquiries, created invoices for internal and third-party customers, and generated daily reports of customer accounts

Attended weekly onboard meetings, onboard all new customers, and audited customers rates using current rate scales

Corresponded with sales team, account managers, and pricing team

Provided training to new hires on company database software

GOTOH DISTRIBUTION SERVICE, INC., Bensenville, IL 1987 - 2002

Assistant Manager Billing

Exercise considerable independent judgment in supervision, coordinating an monitoring all billing and rating activities for trucking and warehousing service

Review all invoices before forwarding to customers

Interview, hire, and train new employees on company database

Assist in customer inquires

Verification of all Brokered invoices

Assist in preparation of weekly payroll for company drivers and owner operators

Administrative duties include data entry, filing and answering phones

Create weekly Profit & Loss report

Customer Service Representative

Provide customers with daily Proof of Delivery report

Coordinate with dispatch team to setup daily local trucking services

Maintain inventory of freight stored in facility

Attend monthly meetings with customers

Key Accomplishments: Promoted several times within the billing department in the course of my 15 year tenure with the company: Level of progression from Billing Clerk - Lead Biller - Billing Supervisor - Assistant Manager of Billing.

EDUCATION:

Bachelor of Science, Business Administration: Accounting & Finance: Cum Laude, American Intercontinental University

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