Customer Service Accounts Receivable
Resume:
Gloria L. Strickland
********@***.***
A positive-thinking, results-oriented, qualified and accomplished AR & Pricing Analyst, Billing & Collection Specialist with immeasurable experience in performing a variety of complex administrative and accounting functions for transportation and logistics billing. Includes clarification of invoice information, maintenance of third-party billing records and problem solving; verifiable record of success in follow up on past due invoices and issuing credit memos.
CORE STRENGTHS:
Expertise in all phases of billing & collection, reinforced by many years of experience preparing invoices in a corporate environment utilizing the following technologies: Stars, Oracle, Salesforce, AS400, Derby, Great Plains, FMS, SAP, EMP, Trend, Navigator and Compass
Invoicing, pricing, collection, payroll assistance, hiring and training
Demonstrated ability to use independent judgment to manage and convey confidential information
Dependable and self-motivated with a high degree of collaborative integrity; prioritize work to timely meet goals and objectives
Excellent organizational and communication skills with strong attention to detail
Proven ability to efficiently and effectively multi-task in levels of billing responsibility with minimal direction from superiors
Quick learner to easily grasp new ideas, concepts, methods and technologies
Proficient in Internet Research and use of Microsoft Suite – Word, Excel, PowerPoint & Outlook
PROFESSIONAL EXPERIENCE:
Rakuten Rewards – Schaumburg, IL 2023 - Present
Accounts Receivable Collection
Monitor aging data and identify overdo accounts N-Z
Contact customers via email regarding past due amounts
Research third party payment submissions and payment applications
Escalate collection issues with the customer and internally
Support other areas of accounts receivable as needed
XPO Logistics, Naperville, IL 2018 - 2023
Accounts Receivable Analyst
Review and edit daily invoices electronically
Audit customer rates using current rate scales
Review customer contracts and rate agreement
Verify documentation for accuracy
Review aging invoice reports for 30 vendors
PILOT Freight Services, Northlake, IL 2017 - 2018
Billing Coordinator
Prepare, review and edit daily invoices electronically
Resolve billing issues including pricing, quantities and/or weight discrepancies
Audit customers rates using current rate scales
Assist in month end close
Verify documentation for accuracy
ALG WORLDWIDE LOGISTICS, Romeoville, IL 2016 - 2017
Billing Specialist
Prepare, review, edit and distribute daily invoices to clients electronically and/or by mail
Audit customers rates using current rate scales and applicable surcharges in accordance with customer contracts
Correspond with sales team, customer service reps and planning team
Research client billing issues and respond in a timely manner
File invoice documentation
Participate in Billing projects as assigned by management
RR DONNELLEY LOGISTICS, Bolingbrook, IL 2014 – 2015
Logistics Carrier Billing Coordinator
Prepare weekly and monthly vendor aging invoice reports for 25 vendors
Review all invoices for appropriate documentation and approval prior to payment
Reconcile vendor statements, research, and correct discrepancies
Work with TSP team to ensure all EDI vendor rates are entered in system tables
Participate in Accounts Payable projects assigned by management and assist in month end closing
MYPOINTS.com, Schaumburg, IL 2009 – 2013
Billing Specialist/Collector
Prepared, reviewed, edited and distributed weekly/monthly invoices to clients electronically and/or by mail
Researched client billing issues and responded timely verbally or via written correspondence, structured payment collections
Prepared monthly invoice passes for Account Executives, Market Research accrual report, and weekly aging for Management
Assisted in gathering documentation for internal & external audit requests
Cash applications
AJILON FINANCE/SUNSOURCE, Addison, IL 2008 – 2009
Pricing Analyst
Administered all pricing updates through utilization of company software for its large clientele base
Oversaw the reconciliation of petty cash and submitted journal entries
Processed and reviewed daily reports for errors
Worked with assistant controller on special projects to include research and business correspondence
MJ ELECTRIC, Glen Ellyn, IL 2008 – 2008
Billing Specialist
Assisted in customer inquiries, prepared weekly Actuals for billing, and processed invoices for third party customers
Audited customer rates using current rate scales and maintained records in customer database
Created Lien Waivers and reviewed General Ledger weekly
Scanned all documents for corporate office
RR DONNELLEY LOGISTICS, Bolingbrook, IL 2003 – 2008
Pricing Analyst
Produced estimates to Sales Team for potential business; provided rates to customers using current rate scales for Lancaster facility
Imported files from customer database to company database
Managed weekly report to correct errors for accuracy and created daily reports for management team
Corresponded with vendors and Lancaster facility; audited vendor invoices to ensure accuracy prior to distribution
Billing Clerk
Assisted in customer inquiries, created invoices for internal and third-party customers, and generated daily reports of customer accounts
Attended weekly onboard meetings, onboard all new customers, and audited customers rates using current rate scales
Corresponded with sales team, account managers, and pricing team
Provided training to new hires on company database software
GOTOH DISTRIBUTION SERVICE, INC., Bensenville, IL 1987 - 2002
Assistant Manager Billing
Exercise considerable independent judgment in supervision, coordinating an monitoring all billing and rating activities for trucking and warehousing service
Review all invoices before forwarding to customers
Interview, hire, and train new employees on company database
Assist in customer inquires
Verification of all Brokered invoices
Assist in preparation of weekly payroll for company drivers and owner operators
Administrative duties include data entry, filing and answering phones
Create weekly Profit & Loss report
Customer Service Representative
Provide customers with daily Proof of Delivery report
Coordinate with dispatch team to setup daily local trucking services
Maintain inventory of freight stored in facility
Attend monthly meetings with customers
Key Accomplishments: Promoted several times within the billing department in the course of my 15 year tenure with the company: Level of progression from Billing Clerk - Lead Biller - Billing Supervisor - Assistant Manager of Billing.
EDUCATION:
Bachelor of Science, Business Administration: Accounting & Finance: Cum Laude, American Intercontinental University
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