S T A C Y J O H N S O N

Redondo Beach, CA - Cell: 951-***-****

Email: ad4lhj@r.postjobfree.com

Dedicated Customer Service Representative who is motivated to gain customer satisfaction to contribute to company success. Proven ability to establish rapport with clients. Great in high pressure and fast paced environments, able to identify issues, resolve problems and ensure that high standards of quality service are maintained. EXPERTISE & SKILLS

• Customer Service

• Microsoft Office Word & Excel

• ZOHO, CRM

• Scheduling, Google Teams Meetings

• Corporate Sales

• Customer Retention

• Executive Calendar Management

• Account Development / Management

PROFESSIONAL EXPERIENCE

Sales Development Representative

Identity IQ: Identity Theft Protection & Credit Protection Services

• SDR, Sales Development Representative / August 2022 – February 2023 Responsible for contacting clients to further develop their accounts by detailing the latest products and services available. Once lead was established a call with our sales specialist was scheduled. Managing executive calendars daily with care and professional etiquette.

• Customer Service Account Retention Specialist / August 2021 – August 2022 Customer Service Representative in a call center where the focus was to assist customers with their current accounts. Offering credit reports and scores along with Identity theft protection. Customer Support/Slot Club Attendant

Pala Casino Spa & Resort – Pala, CA / August 2020 – August 2021

• Assist existing and new members with their accounts offering promotions within the casino. Enroll new guests into the Players Club Program by detailing what our accounts have to offer to members. Accounts and office tickets were sold over the phone and person so being knowledgeable of all amenities was crucial. Client Service Representative

Fashionphile / December 2020 – August 2021

• Client Services Representative in a call center fielding calls from customers ranging from availability inquiries, complaints, and potential sellers. Assist buyers with their accounts over the phone or through email. Provide sellers with their account information and pay date.

Customer Service / Sales Associate

Farmers Wife / October 2017 – November 2020

• Establish rapport with customers by providing product knowledge of current in-store vendors. Detail monthly store promotions and encourage membership. Keyholder responsible for opening/closing and stock/track inventory. Reconcile cash and credit card payments. Field store phone calls. Clerical Substitute

La Mesa / Spring Valley Schools / January 2010 – September 2017

• Work ranged from school Secretary, Receptionist, Nurse, Librarian, Lunch Cafeteria, and on-site Duty. Skills acquired and refined range from student/parent interaction, answering/screening and transferring phone calls, record keeping and clerical function using appropriate office equipment. Support administrative staff with completion of their duties. Call Center / Claims Secretary

Automobile Club of Southern California (AAA) / January 2006 – December 2009

• Provide first contact resolution with empathy and product knowledge. Inform members of their insurance policies and membership. Educate on service request to ensure appropriate delivery. Provide administrative support to claims adjusters. Process incoming and outgoing mail. Receptionist duties. References and previous employment prior to January 2006 available upon request. EDUCATION

Microsoft Suite Studied – California Technical Academy 2017 Personal Lines Insurance Certificate - Grossmont College 2006 California State Cosmetology License – Trade School 1984 High School Diploma – Helix High School 1982