Human Resources Customer Service
Resume:
Coneshia K. Blackmon
*****************@******.***
Olive Branch, MS
EDUCATION
BACHELOR OF ARTS
University of Mississippi, 2024
SKILLS
• Self-motivated and results-
driven
• Leadership, analytical and
organizational skills
• Excellent oral and written
communication skills
• Stellar customer service +
rapport
• Data and Inventory
management
• Human Resources +
Recruitment
• Detail-oriented and
multitasking skills
TECHNICAL SKILLS
• MICROSOFT OFFICE SUITE
• GOOGLE SUITES
• WORKFLOW MANAGEMENT
• WORKDAY
• DATA ENTRY
PROFESSIONAL PROFILE
A dedicated and reliable professional with over 6 years of hands-on experience in distribution operations and Human Resources business-related functions. Specializing in recruitment, with an emphasis in Onboarding and offering exceptional candidate experience, while maintaining confidentiality. Particularly organized and efficient with a flair for prioritizing. Cross-functional expertise in multiple technical systems, quality management, risk assessment, and workflow review, aiding in increased process efficiencies.
EXPERIENCE
Shipping Clerk
FedEx Supply Chain • OLIVE BRANCH, MS June 2023 - Present
• Collaborates and communicates with logistics technicians, customer service representatives regarding outgoing shipments
• Track and updates the status of outgoing shipments.
• Trouble shoot shipping issues and customer complaints
• Perform administrative duties for shipping leads and managers to ensure that outbound shipments are properly packaged and shipped timely Human Resources Specialist
FedEx Hub Recruitment Center • OLIVE BRANCH, MS August 2021 – June 2023
• Processing new employees’ information and background checks using USPS auto identification program
• Fingerprinting potential new hires to perform background checks requiring attention to detail.
• Address employee issues and work with management to ensure that all company policies and procedures are followed uniformly across the organization.
• Auditing employee files, reviewing for errors and any incorrect data or signatures that may be not applicable.
• Carries out administrative duties and helpdesk support; post and communicates internal and external job opportunities.
Human Resources Assistant
Sephora • OLIVE BRANCH, MS November 2019 - August 2021
• Impactful assistant with strong attention detail, capable of managing multiple projects and tasks while exhibiting stellar performance
• Direct experience in reviewing and producing requisition metrics for recruiting purposes; contacting candidates via Indeed.com—30 per day, exceeding demand
• Adhered to company policies and maintained data integrity, while providing administrative support to senior management
• Managed and scheduled New Hire Orientation; assisted with Background screening and Onboarding
• Verified previous employment for internal stakeholders. Coneshia K. Blackmon
Advanced Order Management Specialist
MILWAUKEE TOOL • OLIVE BRANCH, MS August 2017 – November 2019
• Monitored team output and communicated with organization customer metrics and performance.
• Pro-actively worked with manager/supervisor/ AOM Lead/operations team to address order failures, and remedy in a timely manner.
• Managed and maintained order flow, troubleshoot errors and executes critical order steps- identified areas of potential risk of non-compliance and worked with OBDC Operations and IT to minimize customer impacts.
• Developed and maintained collaborative relationships and rapport with internal customers, operations, and team.
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