OBJECTIVE

Friendly and outgoing individual with great diligence. I have the ability to learn new information quickly. Seeking a position that will allow me to grow as a professional and where I can use my skills to provide support for your team.

EXPERIENCE

Palm Beach Tan – Assistance Manager – Plano, TX

December 2022- January 2024

Communicated with customers and meet their various needs.

Resolved customer inquiries and complaints with 95% satisfaction rate ensuring positive brand image and long-term client relationships.

Boosted renewal by successfully strong connection with repeat customer and upselling orders.

Closely monitor inventory levels while managing product ordering and receipt.

Draft weekly reports while reconciling any inventory discrepancies.

Transferring existing data from outside source and rebuilding it in Excel

Train new hires on customer service and policies.

Camp Bow Wow – Receptionist/Admin - McKinney, TX

November 2021 – December 2022

Took reservations over phone and through email, recording guest information in computer system and verifying details.

Processed guest checking-ins and outs following procedures timely for customer satisfaction.

Maintained neat and orderly front desk and lobby area to uphold daycare standards.

Assisted guest with reservation modifications, resolving any issues promptly and professionally.

Participated in ongoing training programs to stay current on industry trends, best practices and emerging technologies affecting the hospitality sector.

Greeted visitors and customers upon arrival and answered questions to build rapport and retention.

European wax center – Receptionist/Admin - Allen, TX

January 2020-November 2021

Responded to customer inquiries through phone, email, and chat.

Participated in department meetings to provide input to colleagues.

Maintain a 97% customer satisfaction rating.

Manage daily activities.

Maintain accurate and complete customer records.

EDUCATION

Collin Community College, Allen TX / Seminole State College, Sanford FL

Allen High School, Allen TX

SKILLS & ABILITIES

Strong Work Ethics

Scheduling

Time Management

Problem Solving

Sales

Adaptability

Customer Service

Social Media

Detail Oriented

Proficient in Microsoft – Word/Excel/Power Point

Verbal and written communication

People Skills

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