eddiethaking***@Eduardo gmail.com El Paso, Giron TX +1-915-***-****

PROFESSIONAL SUMMARY

Forklift certified, for stand up, sit down, and clamp jaw forklifts, supervisory experience, as well as customer service skills.

WORK HISTORY

Customer Service Representative (Sales and Related) at Wal Mart supercenter

02/2010 - 06/2015 (5 years)

Order tests that could determine the causes of product malfunctions. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers problems.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. EDUCATION

Western Technical College

Graduated 2019

Business Administration and Management

SKILLS

customer service, 6 years

customer relationship management, 5 years

customer satisfaction, 6 years

merchandising, 6 years

sales, 5 years

interpersonal skills, 8 years

LANGUAGES

Spanish, Bilingual

English, Bilingual

SOCIAL NETWORKS

Facebook, Facebook

Linkedin, https://www.linkedin.com/in/kim-oppenheim-268ab912b/ ABOUT ME

I served in the military

I have a drivers license

I have management experience : 7 years

I have a security clearance