General Manager United States

Contact

719-***-**** (Mobile)

*********@*****.***

www.linkedin.com/in/sara-

pittser-67a2253a (LinkedIn)

Top Skills

Training & Development

Driving Results

Food Safety Management System

Languages

Spanish (Limited Working)

Certifications

Embracing Unexpected Change

ServSafe Manager

Driver's License

Certified Coffee Specialist (CCS)

Honors-Awards

Dean's Honor Roll

Top 25 General Managers Award

Publications

Published Writer

Sara Pittser

General Manager @ Gopuff ServSafe Manager, Process Improvement

Colorado Springs, Colorado, United States

Summary

With over 20 years of work experience in the food industry, I am an experienced and versatile General Manager with expertise in food service and delivery. I have successfully managed multiple locations and teams for Gopuff, Five Guys, Zoes Kitchen, and Zio's Italian Kitchen, achieving high customer satisfaction, operational efficiency, and profitability. I have also acquired multiple credentials and skills, such as ServSafe Manager, Certified Coffee Specialist, Food Inspection, and Process Improvement. As a General Manager, I am passionate about providing quality food and service to customers, empowering and training employees while also providing the best support for growth and innovation of the organization. I am looking for a new opportunity to use my life and professional career experiences to enhance the employee and customer experience while supporting the mission and vision of the company. Experience

Gopuff

General Manager

May 2021 - December 2021 (8 months)

Colorado, United States

Five Guys Enterprises

General Manager

October 2018 - September 2020 (2 years)

Colorado Springs, Colorado

Zoes Kitchen

1 year 7 months

General Manager

December 2017 - September 2018 (10 months)

Colorado Springs, Colorado

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Assistant General Manager

March 2017 - December 2017 (10 months)

Zio's Italian Kitchen

General Manager

August 2010 - January 2017 (6 years 6 months)

Tulsa, Oklahoma Area

Chili's

Manager

March 2003 - August 2010 (7 years 6 months)

Manager, Certified Trainer, QA Certified, Server, Bartender

• Created an excel spreadsheet that enabled us to get 100% on an HR audit

• Received above a 92 on all EcoSure visits since my graduation into management

• Assisted in catering deliveries and advertising to increase sales

• Held rollout training for the entire area for new food items

• As Culinary Manager decreased AvT from 2.96 to a 1.65 County News Inc.

Assistant Office Manager

October 2006 - March 2008 (1 year 6 months)

• Supervised sales staff while motivating them to increase sales

• Prepared, designed and published 130 advertisements per week

• Wrote, edited and proofed outgoing advertisements distributed nationwide

• Executed outstanding written and verbal communication skills Mexico Joe's

Bartender, Shift Leader, Trainer, Waitress, Cook, Busser, Hostess April 1996 - July 2002 (6 years 4 months)

Stillwater, Ok

• Managed number of servers on floor, delegated responsibilities for opening/ closing shifts

• As Shift Leader was entrusted with responsibility to discount, comp and void sales

• Trained servers and bartenders using quality leadership skills

• Successfully completed weekly bar inventory

• Implemented excellent customer service and improved guest relations Page 2 of 3

Education

Oklahoma State University

Bachelor of Arts (BA), English Language and Literature, General · (1996 - 2002)

Tulsa Community College

Spanish I, II, III, IV · (2005 - 2006)

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