Post Job Free

Resume

Sign in

Customer Service Quality

Location:
Atlanta, GA
Posted:
March 26, 2024

Contact this candidate

Resume:

Carolyn A. Strong

** ******** ** **

Atlanta Ga 30303

(Cell): 240-***-****

(Work): 202-***-**** Email: ad4lgo@r.postjobfree.com Citizenship: United States

Veteran’s Preference: No

Highest Grade Held: GS-12/08, 04/2017 - Present

Availability: Permanent

Work Schedule: Full-Time

Desired Locations: US Washington DC Metro Area

US Maryland

OBJECTIVE: Utilize my combination of Experience, Education, and Motivation to excel in an organization such as the Internal Revenue Service (IRS). Have a profound commitment to continual improvement and quality customer service. Which is a major component of the IRS’ mission. With the IRS’ dedication and commitment to providing knowledge and quality customer service, it would be a rewarding opportunity in my growth and development. Would be an honor and privilege to work with in an environment that offers a service that is of value to the all Americans. Looking forward to the challenge and stand ready to serve.

Work

Experience:

Department of Treasury — Bureau of the Fiscal Service 04/2017 - Present and Fiscal Accounting; Hyattsville, MD Grade Level: 12 Hours per week: 40

Financial Program Specialist

Supervisor: Jerome L. Jackson 202-***-****

Okay to contact supervisor: Yes

• Liaison for assigned Federal Program agencies in preparing and processing appropriation, surplus, non-expenditure warrants, trust funds, & the Account Maintenance requirements.

• Create quality customer relations with Office of Budget & Management (OMB) & the Federal Program Agencies (FPA’s).

• Research and conduct thorough analysis of Congressional Appropriation acts and other legislation to ensure adherence to applicable legal authority in determining the appropriation/funding levels for government programs.

• Knowledgeable with assigned agency programs/accounts and their funding requirements.

• Complete and submit the excise tax trust funds and the Daily Treasury Statement to the Bureau of Public Debt.

• Utilize several Treasury Financial Accounting systems: Central Accounting & Reporting System (CARS), STARS, & MAX.

• Knowledgeable with the financial and budgetary guidance: A-11, Appropriation Law, Congressional Budget Act/Process, and the Anti deficiency Act. Department of Transportation, Pipeline & Hazardous Material Safety Administration,

04/2012 – 09/2014

Washington, DC Grade Level: 12

Hours per week: 40

Budget Analyst (Contractor)

Supervisor: Dell Sidbury 202-***-****)

Okay to contact supervisor: Yes

Carolyn A. Strong

• Assist in maintaining Hazmat’s annual, multi-year and grants appropriations (direct and reimbursable accounts).

• Collect data, provided analysis, & report detailed budget updates, program changes, and or budget deadlines.

• Analysis of Financial systems (Delphi, Prism, & HIP) to verify, reconcile, & report financial data.

• Create and update weekly detail and summary reports of commitments, expenditures and obligations of annual/multi-year accounts/no-year/grants.

• Prepare Weekly Spend plan reports & analyses.

• Provide historical trends/analysis for the Administration & budget team.

• Estimate and report future financial projections & needs for programs/contracts.

• Prepare MAP 21 requirements for IT costs in program areas.

• Prepare and present reports for quarterly, mid-year, & end of the year reviews for organization Leaders.

• Provide budgetary guidance and recommendations to the Chief and other staff.

• Participate in Budget formulation meetings with Hazmat Administrators.

• Determined spending and allocated appropriated funds to the accounts/programs.

• Responds effectively & efficiently to immediate data calls for leadership & budget counterparts.

• Prepare Monthly Status of Funds report Financial. Department of Treasury — Bureau of the Fiscal Service 12/2006 – 04/2014 and Fiscal Accounting; Hyattsville, MD Grade Level: 12 Hours per week: 40

Financial Program Specialist

Supervisor: Ron Bollinger 202-***-****)

Okay to contact supervisor: Yes

• Provide daily control & management involving the Division’s budget and funding requirements.

• Review all Finance requests/proposals for completeness, accuracy & compliance with laws and Regulations.

• Monitor the Division’s spending, payments, & funding receipts.

• Approving official for all Division purchases; to include travel orders & training requests.

• Administer Interagency agreements.

• Contact for client agencies in client/contractor services.

• Create a Revenue accrual spreadsheet & IPAC client agencies.

• Reconcile training revenue (monthly).

• Create billing report by reconciling valid obligations.

• Submit a report to Bureau of Public Debt an accurate accounting of payment

• Transactions.

• Updated and maintained course schedule and enrollment spreadsheets.

• Process client surveys into spreadsheet for analysis to ensure improvements.

• Effectively utilize budgetary/accounting systems in accomplishing budgeting/finance activities, i.e. Pay.Gov, Oracle. Department of Treasury — Bureau of the Fiscal

Service,

09/1996 – 11/2006

Washington, DC Grade Level: 11

Hours per week: 40

Financial Program Specialist

Supervisor: Alyssa Reidl 202-***-****

Okay to contact supervisor: Yes

Carolyn A. Strong

• Managed and assisted agencies in meeting the requirements and procedures to participate in the Debt Collection program.

• Developed weekly/monthly (Accounts Receivables) reports from the Treasury.

• Offset Program (TOP) collection activity, the reports were used by the Assistant Commissioner to present to Congress.

• Created scripts using Structure Query Language to run queries against the TOP database to retrieve data.

• Guided and made cost effective recommendations to Creditor agencies pertaining to system requirements.

• System Security Administrator.

• Provided analysis for agencies identifying discrepancies in their Interagency.

• Payment and Collections (IPAC) and their receipts.

• Addressed agency questions regarding debts/debtor data, balances or eligibility.

• Team lead on the 2005 TOP Database cleanup, an effort to assist agencies in updating their data on TOP in anticipation of a new function on the system.

• Ensured accuracy of files submitted by Salary, State and Creditor agencies which contributes to the timely and accurate processing of the debts. Education: MBA – Graduated: 06/2012, University of Maryland, University College, College Park, MD

GPA: 3.0

Major: Accounting/Business

BS – Graduated: 08/1997, University of Maryland, University College, College Park, MD

GPA: 2.5

Major: Accounting

Relevant Coursework: Principles of Accounting, Intermediate Accounting, Cost Accounting, Federal Income Tax, Internal Auditing, Graduate Writing Skills, Communicating, Problem Solving, Leading Organizations and People, Leading in the Multicultural Global Environment, Strategic Decision Making, Graduate level: Advanced Federal Income Tax, Tax Research and Decision Making, Tax Law

Software Skills

• MS Office Suite; MS 365

• Oracle

• Delphi

• Prism

Training and Developmental Skills:

• Business Process Management (2017)

• Appropriation Law (2016)

• Government Financial Management (2016)

• Intro to Project Management (2014)

• Project, Scope, Schedule, & Cost Control (2014)

• Intro to Financial Management (2013)

• Administrative Officer training (2012)

• Intermediate Excel 2010 (2012)

• Governmental Budgeting & Accounting Concepts (2009) Carolyn A. Strong

• Standard General Ledger Basic (SGL) (2009)

• Speaking with Confidence (2004

Leadership and Service Roles:

• Contractor for (Department of Transportation)

• Presentation 3.0 CARS Iteration NET Define Session

• Quarterly Excise Tax report

• Annual Appropriation Bill

• Expert & lead on conference calls referencing The Excise tax process

• Quality Customer Service as liaison for 50+ agencies and commissions

Awards:

Service Award 2018 – Time Off Award

Performance Appraisal award 2014 - Outstanding

Performance Appraisal award 2013 - Outstanding

Performance Appraisal award 2012 - Outstanding

Testimonials:

Excerpts from Performance Appraisals

Carolyn has performed admirably in helping sustain the Department of Transportation's financial element to proper accounting and reporting techniques. (performance appraisal 2014) Carolyn's work and professionalism was beyond excellence. And demonstrated in Transportation's request to extend her contract, and increased funding for her services.

GSA- Carolyn has been extremely timely in responding and assisting GSA with the requests.

Carolyn Strong is recognized for her flawless execution of her duties on the Daily Tax deposts.

Professional References Jerome L. Jackson, Director, Department of Treasury. ad4lgo@r.postjobfree.com

Dell Sidbury, Manager, Department of Transportation. ad4lgo@r.postjobfree.com

David Currie, Manager, Department of Treasury.

ad4lgo@r.postjobfree.com



Contact this candidate