Customer Service Rep
Resume:
Joshua Stewart-Morin
Highly Qualified Customer Service Rep/Admin Assistant Offering 7 Years of Experience with Exceptional Interpersonal Skill set, Integrity and Proven Multi-Faceted Abilities Of Quality Customer Service Expertise.
Agawam, MA 01001
ad4lgn@r.postjobfree.com
Dear Recipient,
Hi. Born in Yale New Haven Hospital, New Haven, CT. Grew up in Massachusetts, all and if not, the majority of my life, taken in at 2 and was adopted around 7. I’m now 29 years of age. Genuinely, the most humble and important word to use to describe myself and my life at its entirety, is exceptionally, prosperous. Able to overcome any type of adversity, any event where there is a loss or setback . I create time, evaluate a step-by-step, comprehensive yet simply sophisticated strategy, exhaust every extra effort or step to obtain a resolution while accomplishing all achievements, goals, and dreams. There is nothing you cannot conquer mind set. Multi-faceted, self-driven, self-aware, self-motivated, self-sufficient, extremely well educated, book and street smarts with life survival skills and exceedingly optimistic. Anything is possible. Profound time management and a superior work ethic, solid model and foundation, alongside conscious, genuine morals, a “Jack of all Trades”/qualities and techniques. Focused, attentive to all, every minor and major details, procedures, and policies. Ability to take initiative prioritize daily tasks. A strong capacity to take charge in order to business tight, vital deadlines. Interpersonal skill set above, far beyond mediocre. Persistent, over achiever. Dedicated to sustainability and prosperity. Knowledgeable and attainable of all different types of factual data and information. Intelligent and impressive technological manipulation and abilities. 26 plus years operating, applying, and use of mastering all technology. 15 plus years of Microsoft Office Suite (Word, Excel, PowerPoint, QuickBooks; etc.). Obligated to in the most productive, profitable, effective and efficient means to provide the customer the best, most thrilling, remarkably enjoyable, nearly unforgettable experience, caring and most importantly maintaining the loyal business and customer first relationship motto. An energetic, powerful ability to encourage, syndicate, and complete all assignments, proactively, in an always early, never late, timely manner. Arriving to work early, very punctual, if you are on time you’re late in my eyes! My responsibility, comprehension, dependability, and loyalty are extremely important to me, my character, my definition and the well being of everything and everyone that surrounds me. Self-starter, team oriented. If someone makes a mistake or falls behind then we all fall behind, as a team, I believe you are only as strong as your weakest link. I Ask to know and find out, then grow and educate. The how to find the solution is sometimes more important than the solution and to fix the problem and review, then repeat. Extensive and remarkable memory, with top-notch problem-solving expertise, active listening and speaking abilities. Interpersonal skillset that creates and develops a solid connection and progressive business relationship. Patient, correct grammar, transparent communication, written and verbal. Honest, friendly, passionate, caring, affirmative attitude to support and demonstrate honourable respect as a positive, favourable role model and leader to all of my peers . Empathy helps build rapport to create personable, genuine, interactions, and real life connections. My inspiration, desire, faithfulness, alongside the pursuit and dedication to flourish, become successful with everything and anything I’m apart of. My engagement in business acumen is followed by the most professional mannerisms. I’m able to administer all projects, materials, ideas, and service insightfulness to inform, direct or answer any inquiries. Personally distinguished organizational techniques with the help and accuracy of my useful memory . Qualified to compartmentalize and multitask with ease while maintaining, sustaining and enhancing the efficiency with the increasing flow of productivity . Utilizes integrity, executive leadership, and logic management experience to assist and support associates, clients, every and anyone, displaying the utmost respect, kindness, friendliness, and devotion to the ultimate goals set. Performs all, essential or non essential job duties, obeying all requirements, procedures, guidelines, standards and policies. Even when not assigned a specific task, I will reasonably accommodate down time, methodically, reviewing and editing, to ensure the duty is completed successfully. Always, consistently contributing to my leaders, my peers, and my goals, giving and bringing 110% to the table, everyday, anytime, in every and any situation, challenge, or issue that arises. Successful go getter, extremely and exceedingly ambitious to achieve all accomplishments, achievements, goals, and turning dreams into reality.
Sincerely, my Best Regards,
Joshua Stewart-Morin
Willing to relocate to: Chicopee, MA - Springfield, MA
Authorized to work in the US for any employer
Work Experience
Recruiter Assistant/ Application Processor/ Data Entry
HW Staffing Solutions - W Springfield, MA
April 2023 to September 2023
•Perform all clerical and office duties. Tasks such as filing paperwork, assisting applicants with their applications, completing, verifying, and signing off I-9 portion, as well as W-2/W-4 forms are correct
•Applications/resume processor.
•Prepare and organize all documents for all info/interactions.
•Apply and use of Carvin Software portal for all transactions, payroll, applications, contact lists, client and employee info, schedule.
•Schedule/organize calendar for appointments/interviews.
•Business to business cold/warm lead calls/ email proposals to develop/create job orders and negotiate contracts within portal.
•Inbound and outbound calls. handling all inquiries/general answers, FAQs, questions, and concerns.
•Write and distribute mail, emails, correspondence memos, letters, faxes and forms using filing system.
•Update and maintain office policies and procedures.
•Perform all Payroll duties, policies, procedures.
•Distribute pay checks in alliance with all state/federal mandated rules/Regulations using CRM admin software within the Payroll portal.
•Create and develop recruitment strategies. Search for potential employees and candidates, using job boards such ad LinkedIn, screen them, prepare and match them to available job positions.
•Establish connections for clients (employers) to workers(employees) until matched and hired.
•Entering Data from Applications and Processing All Information into the CRM. (Adapt).
Administrative Assistant/Recruiter/Data Entry Specialist
Complete Labor and Staffing - Springfield, MA
August 2021 to January 2023
•Perform all clerical and office duties. Tasks such as filing paperwork, assisting applicants with their applications, completing, verifying, and signing off I-9 portion, as well as W-2/W-4 forms are correct
•Applications/resume processor.
•Prepare and organize all documents for all info/interactions.
•Apply and use of Carvin Software portal for all transactions, payroll, applications, contact lists, client and employee info, and schedules.
•Schedule/organize calendar for appointments/interviews.
•Business to business cold/warm lead calls/ email proposals to develop/create job orders and negotiate contracts within portal.
•Inbound and outbound calls handling all queries/general info.
•Write and distribute mail, emails, correspondence memos, letters, faxes and forms using filing system• Update and maintain office policies and procedures
•Perform all Payroll duties, policies, procedures.
•Distribute pay checks in alliance with all state/federal mandated rules/requirements/policies, regulations using the CRM Admin software within the Payroll portal.
•Create and develop recruitment strategies. Search for potential employees and candidates, using job boards such ad LinkedIn, screen them, prepare and match them to available job positions.
•Establish connections for clients (employers) to workers(employees) until matched and hired.
•Troubleshoot and Respond to all inquiries, issues, concerns, and feedback.
Shift Supervisor/Lead Cashier
PRIDE MANAGEMENT,LLC - Springfield, MA
February 2022 to October 2022
•Engagement of all cash handling and cashier responsibilities while following all company protocols, guidelines, procedures, efficiently and accurately with zero room for errors.
•Enforcement of procedures, staff communication, customer service and relations.
•Help facilitate the functions of the manager by assisting the manager with all responsibilities/duties given
•Assist in fuel orders, which includes determining pricing as well as recording and facilitating delivery.
•Preformed all janitorial responsibilities/duties, such as cleaning all bathrooms, mopping/sweeping floors and emptying trash cans;etc. including outside of the store
•Place and record all data on new/old/low inventory. Create and complete Inventory reports for HR.
•Stock shelves and marked up/down prices
Senior Wireless Retail Sales Associate/ CSR
OSL Retail Services Inc. - Westfield, MA March 2021 to December 2021
•Sells all merchandise, prepaid and major cell phone lines/plans/phones/accessories through all and every network carriers/provider
•Assist with customer support, products and accessories specialist.
•Demonstrate and display all merchandise.
•Sign up customer through sales portal.
•Answer questions on all phones and models and services offered.
•Upgrade/downgrade new and old phones and plans, downgrade, switch phone numbers, keep or change phone numbers on new plans.
•Up selling add-ons at the conclusion of the call/discussion.
•Meet all wants and needs of the customer using training tools and building rapport during all and every interaction.
•Drive sales to meet monthly goals/quotas
Machine Operator(Production)/Assembler
Plastipak Packaging, Inc. - E Longmeadow, MA March 2019 to December 2019
•Operate automated blow-molding equipment in a safe manner
•Operate palletizer equipment in the finishing stages of production
•Monitor & troubleshoot equipment, making adjustments & repairs to assure optimal production/operating performance
•Assure customer requirements are always met by performing quality checks for specifications such as bottle weights & dimensions
•Other responsibilities include managing concise documentation of activities and following strict organizational protocols.
Inside Sales Rep/ Sales Consultant
Weed Man Lawn Care - Springfield, MA
January 2018 to November 2018
•Product specialist
•Assists in sales, inquiries, product knowledge.
•Outbound/Cold calls.
•Signs up customers for lawn care service programs
•Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
•Excellent oral and written communication skills, organizational skills, decision making ability, and problem-solving skills
•Performed onsite, in-store retail sales
•Verified customer personal information
•Resolved register transaction issues
•Negotiated and completed purchasing contracts
•Handled and followed up on escalations
•Provided sales demonstrations to customers
•Data/Order Entry
•Invoicing customer accounts
Education
Diploma in College Prep
Chicopee Comprehensive High School - Chicopee, MA
September 2009 to June 2013
Skills
•Customer Service (7 years)
•Outbound Sales (5 years)
•Door-to-Door Experience (2 years)
•Fundraising (2 years)
•Warehouse experience (2 years)
•Data entry (2 years)
•Basic math (10+ years)
•English (10+ years)
•Microsoft Excel (10+ years)
•Sales (10+ years)
•Sales Support
•CRM software
•Inside Sales (5 years)
•Communication skills (10+ years)
•Order Entry
•Shift Management
•Management
•Pricing
•Microsoft Office
•Microsoft Excel
•Administrative experience
•Data entry
•Customer support
•Typing
•Customer service
•Clerical experience
•Accounting software
•Order entry
•Google Suite
•CRM software
•Research
•Interviewing
•Cold calling
•Shift management
•Microsoft Access
•Recruiting
•Tax experience
•Outbound sales
•Hospitality
•QuickBooks
•Databases
•Data management
•Salesforce
•Office experience
•Social media management
•Bookkeeping
•Medical administrative support
•Documentation review
•Human resources
•Analysis skills
•ERP systems
•Payroll
•ATS
Links
https://www.linkedin.com/in/joshua-stewart-228322157
Certifications and Licenses
Contact this candidate