Ronnathea Glenn

Odenville, AL ***** 205-***-**** ad4lgl@r.postjobfree.com

EXPERIENCE:

RESTAURANT MANAGER JACK’S FAMILY RESTAURANT Adamsville AL DECEMBER 2018 – MARCH 2023

· Recruit, hire, train, and coach over 25 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards effectively

. Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste

· Able to resolve conflicts professionally and maturely with customer and among members of staff of the department

· Possess top-notch interpersonal communication skills to interact effectively in both written and verbal forms

· Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program

·Worked well with others in a fun, fast-paced team environment, strong analytical skills and business acumen

·Determined staffing and scheduling requirements

· Tracked sales performance, developed strong relations with customers and vendors on behalf of the organization

·Ensure all staff upheld company standards such as Company Policy Great Customer Service

VIRTUAL ASSISTANT TARRANT MIDDLE SCHOOL Tarrant AL /SEPT 2020 – MAY 2021

· Aided the teacher with implementing the lesson plans and curriculum remotely

· Monitored discussion threads and emails for questions from students, and address minor technical concerns to minimize interruptions

· Aided with forum discussions and instructions, communicating class criteria to the students, even organizing activities and projects for the class

· Collected unanswered questions from all avenues, such as threads, message boards, forums, emails, and calls, and respond to them via email or messaging boards

· Provided much-needed instructional support to teachers of online learning programs and distance learning courses

· Moderated chat boards and forums on the virtual learning platforms

GENERAL MANAGER DUNKIN’ DONUTS Birmingham AL JUNE 2013 – AUGUST 2018

· Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions

· Provided coaching and feedback; disciplines when appropriate

· Executed new product roll-outs including team training, marketing and sampling; Controlled costs to help maximize profitability; Executed all in-restaurant marketing promotions in a timely manner

· Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.

· Worked well with others in a fun, fast-paced team environment, strong analytical skills and business acumen

· Determined staffing and scheduling requirements

· Tracked sales performance, developed strong relations with customers and vendors on behalf of the organization

·Created an effective orientation program, trained and managed an operating budget for 10 to 15 employees

· Ensured all staff upheld company standards such as Company Policy Great Customer Service

DEPARTMENT MANAGER/Customer Services Manager WALMART - Lake Shore, AL NOVEMBER 2008 – OCTOBER 2011

Department Manager

• Made sure that the Homeliness Department is zoned priced and ready for the Customers to shop

• Able to resolve conflicts professionally and maturely with customer and among members of staff of the department

• Possess top-notch interpersonal communication skills to interact effectively in both written and verbal forms

• Displayed the proper signage for products and sales promotions

• Placed order for any item that is presently out of stock in the event such item is not automatically ordered by the system

• Aided in training new employees when called upon to help out

• Ensured the correctness of all the shelf caps

• Provided required help for customers in locating particular items

• Made regular report to management regarding department operation and challenges

• Carried out periodic inventory of items in stock and those out of stock.

Customer Service Manager

• Reviewed reports that established baseline customer satisfaction levels

• Contacted customers who have complained and work with them to resolve their issues, face to face as well

• Promoted a positive work environment for employees and leading by example

• Managed staffing levels for the customer service counter and other key areas

• Ensured associates are adequately trained and up to date on current procedures

• Oversaw cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy and issued refunds or compensation to customers

Accounting Associate/Cashier

• Processed cash sales, checks/WIC checks, credit/debit cards, and made deposits

• Maintained and balanced currency, coins, and checks in cash drawer every shift; used various balancing machines

• Identified damaged, mutilated and counterfeit money

• Managed customer complaints, questions and concerns

• Entered financial data into various systems, shredded confidential documents and carried out general office duties: fax, photocopy, printing and emailing

DATA ENTRY CLERK PROTECTIVE LIFE/ Adecco Temp- Birmingham AL /JULY 2002 – OCTOBER 2008

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners

• Fast typing skills, knowledge of touch-typing system is strongly preferred

• Exceptional knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)

• Working knowledge of office equipment and computer hardware and peripheral devices

• Typed in data provided directly from customers

• Created spreadsheets with large numbers of figures without mistakes

• Verified data by comparing it to source documents.

Manager CLP McDonald’s-Birmingham, AL April 1994 to January 2002

Directly supervise sales worker in the Food Service. Duties include Management.

Functions, Provided Good Customer Service

. Handled day-to-day operations.

. Managed shifts

. Made daily deposits.

. Cleaned restaurant, store, and office.

. Always assured customer satisfaction

Education

Phillips High School BIRMINGHAM, AL

High School Diploma

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