Noemi Villasenor

**** * ******* ***., *******, IL 60622 312-***-**** ad4lfw@r.postjobfree.com

Education:

Robert Morris College December 1995

Bachelor of Business Administration Major: Business Management Experience:

Patient Service Representative (Shirley Ryan Ability Lab) July 2022 – Sept 2022

● registered patients demographics/verifying Insurance/clinical referrals/preauthorization

● scheduled patients for new and established appointments problem solved patient inquiries and concerns

● answered calls (30 per day)/routed each messages to the physicians, therapist or nurse

● scanning documentation to the patient’s file and knowledge of medical terminology

● cash, credit card and check collections and posting them to correct account Dental Fiscal Clerk (Staffing Team-UIC College of Dentistry) Sept 2020- March 2021

● registered patient demographics/verifying Insurance/Clinical Referrals/preauthorization

● scheduled appointments for new and established patients

● problem solved patient inquiries and concern

● answered calls on incoming basis and emails

● cash, credit card and check collections and posting them to the correct account

● Performs data entry of various transactions and knowledge of dental terminology

● Review and Edited Computerized generated Dental Claims Case Nurse Manager Liaison/Medical Assistant Administrative Clerk

(Illinois Orthopedic Network) July 2019 – Dec 2019

● answered calls on incoming basis and emails

● met with Nurse Case Managers to discuss their patient care

● verified and completed claims or forms accordingly for medical, short-term and long term disability

● copied medical records for corresponding claims or forms and knowledge of medical terminology

● completed workers compensation claims according to their diagnosis

● multi-tasked to answer incoming calls to schedule appointments

● problem solved patient inquiries and concerns

Front Desk Office Coordinator (Robert Half Employment Agency-Sept 2018 – Dec 2023) (Chicago Orthopedic & Sports Center; Women’s Gynecological Center; Bickerdike Apartments)

● registered client demographics

● answered calls on incoming basis for appointments

● created orders( For Housing Problems, Utilities, Physicians and Surgeons)

● collected leasing payments

● problem solved clientele inquiries and concerns

Noemi Villasenor

1839 W Chicago Ave., Chicago, IL 60622 312-***-**** ad4lfw@r.postjobfree.com Office Coordinator (Deep Roots – May 2018-June 2018) Managed patient care in Holistic/Acupuncture Clinic

● scheduled appointments and registered patients & posted payments

● Problem solved inquiries and concerns. Help keep inventory and stock of Osteopathic medicine Office Coordinator (Presence-Saint Joseph Hospital Cancer Center) (July 2017 – February 2018).

● Managed patient care flow through the cancer center

● Register patient demographics, verified insurance, physicians orders, referrals, pre-authorization

● Printed patient census reports to compile for informational data

● Problem-solved patient complaints and inquiries

Recreational Therapy (Presence-Saint Elizabeth/Saint Hospital) (Dec 2014-July 2017)

● Used problem solving and coping skills with patients

● Help Identify and express feelings in a healthy manner.

● Assess patients for sociological, psychological and sensory stimulation.

● Identifying limitations in their activity plan.

● Creative self-expression through self-awareness techniques.

● Problem-solved patient complaints and inquiries

● Surveyed patients and volunteered for Employee Satisfaction Committee

● Developed an excel format the nurses and certified nursing assistants monthly schedules Office Coordinator/Administrative Assistant (June1998- July 2011)(Resurrection Health Center- Seton Family Health Center)Chicago, Illinois (Outpatient Employee Satisfaction Committee for 3 years)

● Support for Clinical Nurse Manager ( Aided in supervise Front Office Staff & aided with Clinical Staff)

● Assisted in interviewing new hires and in new hire orientation

●Printed and calculated physician and resident Census and Financial data for monthly/quarterly reports

● Developed in an excel format for business office staff and clinical staff their schedule

● Tracked employee attendance, edited time cards, and requested revision of payroll Problem-solved patient complaints and inquiries

● Prepare bills for accounts payable, Bank Deposits and Petty-Cash

● Trouble-shooted equipment failure before calling technical support

● Maintain inventory and stock of office supplies

● Completed applications for patients in financial need.

● Multi-task Front office positions: Receptionist, Medical Records, Phone Operator 30-50pp, Cashier.

● Created and review manual HCFA medical billing

Skills and Abilities: Healthsaver CPR certification: Child CPR AED, Infant CPR

● Accounting cycles and Office Skills Financial Statements, Billing Cycles and typing 35 wpm

● Software: McKesson Star/PHS, Epic, Axium, Centrum, Microsoft & Word Excel, Power point, Adobe, Outlook, Kronos

Volunteer: AIDS Foundation, Bank of America Marathon, Carlos Actuis Parish, Catholic Charities, Creative Chicago Reuse of Exchange, Greater Chicago Food Depository

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