ANURAG VERMA

Apt ****, ***** Lebanon Rd, Frisco, TX • Mobile+1-469-****-*** • ad4lfk@r.postjobfree.com

PROFESSIONAL EXPERINCE

-Dynamic and results-driven Telecom Professional with 25+ years of experience in Sales, Pre-sales of Telecom solutions, specializing in wireless technologies. Seeking opportunities in the USA telecom and associated industry to leverage expertise in E2E Services Solutions, Managed Services, and Network Planning.

-Rich experience on multiple wireless technologies ranging from GSM, 3G/UMTS and Femtocells to 4G/LTE and 5G.

-Strong experience in Services Solutions (Network Planning, Managed Services, Design & Deployment, Technical Support Services)

-Well experienced in the complete E2E services life cycle, starting from RFQ, Offer preparation, Pre-sales discussions and Closure of contract.

-Proficiency in managing a vast range of activities encompassing Sales, pre/ post sales service support, in Telecom domain.

-Demonstrated People Management skills from hiring, onboarding, enabling, performance tracking, Upskilling, Cross enabling, Career Progression, Recognition & Reward, Motivation & Mentoring of the team.

-Qualitative experience in augmenting & cultivating business for wireless solutions.

-Skill Highlights - Techno-commercial acumen, E2E Services Solution, Managed Services Solution, Pre-Sales, Business Development, Network Planning Solution, Strategy Management.

CAREER SYNOPSIS

Nokia Networks, Dallas, TX as Services Solution Manager (Sep’2022 - Present)

Led E2E TSS services offering for Verizon wireless network, significantly enhancing customer experience.

Developed and sold service solutions for major clients including Freedom, Bell Mobility, Eastlink, and Rogers AT&T.

Managed contract renewals to maximise on time Contract renewals, with minimal exposure, zero price erosion.

Collaborated on new sales initiatives Proactive Care, Multivendor Care, Predictive Care.

Customized Care solutions for new systems deals and developed benchmarking tools.

Demonstrated leadership in managing the complete services life cycle from RFQ to contract closure.

Played a key role in securing multimillion-dollar contracts through effective pre-sales discussions and proposal preparations.

Pioneered Network Management as a Service (NMaaS) for Enterprise & small customers.

Conducted negotiations with clients on scope of work, SLA/KPI, and contractual obligations.

Introduction of new services like Smart Cabinet Solution to existing customers like T-Mobile.

Strategized key enterprise Microwave Channel Partner program for indirect customers.

Significant Accomplishments

Won Verizon 2023-24 Annual support contract ~ $145 M.

Won 5G mmWave technical support services business with Verizon.

Won Sales Award of the Month for Verizon – Hardware Services 2023-24

Won Vertiv Smart Power Cabinet solution with T-Mobile.

Won Freedom mobile 2024 Annual support contract for $6.7M

Led new sales initiatives – NMaaS, Network Modernisation, etc.

Nokia Networks, Noida, India as GSS Head of NPO Services (Aug’2018- Sep’2022)

Led team to design competitive Services Solutions for GSS MN S NPO in line with RBC & customer expectations.

Successfully led Digital transformation journey for GSS MN S NPO in collaboration with NPO SU & Market RBC to drive business objectives.

Value creation by analysing activities & customers for each Market with RBC/ Global team to develop collaborative Model and drive value by introduction of new initiatives like Golden Cluster, MDT offering, etc.

Supported SPS team on Pre-Assessment, Value based pricing, benchmarking, Data Solutions, blue printing of Top 10 uses cases for Analytics.

Contributed to Portfolio Development for productization of 5G sales collaterals (WC, SSD, etc.), X-Haul, Enterprise etc with NPO SU and other stakeholders.

Cross Domain Enabling of NPO resources to drive resource availability & cross efficiencies (DND, NOS). Dynamic Allocation of resources by leveraging & strengthening of dynamic pool

Capability development program for MNS defined in line with blueprint laid out by MNS, Global team to cover portfolio & Market requirements.

Significant Accomplishments

Driving & accelerating NPO transformation services journey (efficiency) by delivering 10% more cases

Successfully enabled teams for Transformation of NM/SON, X-Haul portfolio from CNS/MNP to MNS

Enhanced team capability to drive and support Analytics portfolio in line with customised requirements.

Accelerate growth through Upsell program focusing on proactive & systematic cross sell (5 MEuro)

Business Excellence award for centralisation of Network Design activities (IBS, Macro) for Pre-Sales

Automation - One NPO costing tool ecosystem for convergence of Radio, Core & X- Haul ecosystem to drive Zero -Touch environment driving efficiency (6%)

Nokia Networks, Noida, India as GSS Head of Care & Managed Services (Oct’15-Aug’18)

Led Care Sales Transformation to develop technical, cognitive competence by ramping up teams to support Market teams based on four pillars capacity, capability, sustainability & efficiency.

Successfully contributed & supported Care - Automation program for developing Care digital engine to cater long tail customers.

Collaborated with Global teams to develop Care Industrialised Costing & Pricing tool to optimise efforts.

Focus to maximise on time Contract renewals, with minimal exposure and zero price erosion.

Customised Care solutions for new systems deals in CSP and non-CSP domains.

Cross Domain enabling of Care resources to drive resource availability & cross efficiencies between HWS, SWS & CTS

Seeding built up capacity for Network & Service Management

Building, developing, strengthening teams to support MS opportunities across Markets.

Teamed up with MS Global team to develop Costing Tool step towards standardising the MS solution costing.

Significant Accomplishments

Drive4Growth by launching services attach program (i.e., CTS profiling, Spare Part Management, SW Upgrade Services) achieved 10 MEuro.

Care Fee price calculator tool developed for contract renewal for India Market (Vodafone, TATA, IDEA)

Successfully led Digitalisation of Long Tail Customers by establishing new team

Ramped up Care team to increase penetration across Markets, Built MS team to support MS solution remotely.

Developed benchmarking tool in collaboration with Market& Global teams to address Market requirements.

Conception of Knowledge Management Portal (KMP), database repository for standardisation, faster TAT to address service offerings.

Nokia Networks, Gurgaon, India as Managed Services Solution Manager (Feb’2011-Oct’2015)

Identified customer opportunities on Managed services solutions supporting the respective Account team.

Designing, providing operational solution, and consulting service to meet customer requirements.

Developed managed services solutions for new domains like Service Assurance, CEM and Predictive Analytics.

Supporting Customer teams on Solution documents, Compliances and Tools for managed service solution offerings

Discuss and negotiate scope of work, SLA/KPI, reward/penalty and carrying out due diligence with customer as per business requirement.

Network managed services cost benchmarking, analysis, risk, scope, optimisation for customer accounts in the region to support presales activities.

Presented value-based argumentation of our MS solution to the customer, negotiating for final contractual obligations.

Created Business Case for Managed Services based on various innovative delivery models with key focus to drive operational efficiencies, transformation and increase profitability.

Worked on GSM 2G, 3G, 4G, CDMA, IPMPLS, PACO, WIMAX, Wi-Fi and VAS outsourcing solutions for telecom networks.

Significant Accomplishments

Successfully contributed to acquiring new managed services clients for India ($ 50 million)

Key contribution in developing new customised services solutions as per customer requirements.

Contributed to winning first multi-vendor managed services deal in India (VF)

Involved in key strategic initiatives related to MS Transformation (identifying serviceability levers to save cost)

Supported VHA/Optus in Australia (STA) to develop insource joint Operations delivery Model.

Developed managed services delivery model for MVMS (RAN, CS, PS, Paco, IP, etc) for VHA/Optus

Nokia Siemens Networks, Gurgaon, India as Services Solution Manager (Jun’2006- Feb’2011)

Handled Presale Service business opportunities for TATA with focus on GSM Networks

Interfaced with Customers, maintained cordial relationship, to understand their requirements/scope and offering the most viable/optimised solution.

Understand business service lines viz Project Management, Site Engineering, Planning & Optimisation), CARE (Pre/Post-Sales support), Consulting & System Integration (Third party VAS nodes integration including Billing & Customer Care Systems) & Managed Services including Operation & Maintenance.

This included building, promoting, and pushing aggressive services offers based on understanding of market and customer needs as well as Nokia service delivery capabilities.

Providing presales support in handling detailed Service Scoping, Cost Benchmarking, Optimisation, Pricing and Bid management.

Worked for TATA GSM opportunity for Pan India (23 Circles Mega tender for 60 Mn subs) including Service Pricing, contracting, RAM, Scope, and implementation.

Significant Accomplishments

Successfully contributed to win Multiyear Services business for Tata Pan India ($ 150 million)

Proactively contributed towards services scoping and costing of major tenders Reliance, Idea, Tata, Spice, and GSMR.

Recognised through merit award for significant role played in winning Tata deal.

Instrumental in closing and supporting contract negotiation.

Education

Bachelor of Engineering (BE) in Electronics & Communications from Manipal Institute of Technology, Manipal, India (1994)

Skills

E2E Services/Sales Management

Pre-Sales and Business Development

Techno-commercial

Managed Services Solution

Project Mangement

Customer Relationship Management

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