T R A V I S A. G AB R I E L

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1-602-***-****

ad4lfh@r.postjobfree.com

Phoenix, Arizona 85008

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Transit Security Officer / Dispatcher

MAY 2023 - PRESENT Allied Universal Security, Phoenix, Arizona\

● Patrol assigned site on foot, checks for unsafe conditions, hazards, unlocked doors, security violations,

● Provide customer service to our clients by carrying out safety & security procedures, site-specific policies

● Respond to incidents and critical situations in a calm, problem solving manner

● Conduct regular and random patrols around the business and perimeter.

● Display exceptional customer service and communication skills

● Utilize exceptional computer skills to operate innovative, and wireless technology

● Ability to handle crisis situations at the client site, calmly and efficiently

● Implement exceptional customer service and communication skills

● Handle crisis situations at the client site, calmly and efficiently Customer Service Associate

DEC 2022 - PRESENT Shiftsmart, Phoenix, Arizona\

● Provide customer service to our clients by carrying out safety & security procedures, site-specific policies

● Follow up with customers to support satisfaction and resolve any issues.

● Improve & increase store sales through positive attitude and knowledge of products.

● Load, unload and stock daily shipments and weekly truck deliveries.

● Compute sale prices and total purchases with POS system or cash register. Cold Food Prep – Assistant Lead

MAR 2022 - DEC 2022 LSG Sky Chef, Phoenix, Arizona

● Served as catering cook for largest airlines (Sky Harbor airport)

● Seasoned and cooked food according to established recipes & food design.

● Obtained daily production schedule and preparation requirements from chef.

● Used approved food recipes, production standards, verified quality, serving temperatures & portion control.

● Inspected, cleaned food preparation areas, equipment, properly maintained supplies in spite of supply chain issues

● Established, maintained collaborative relationships with kitchen & warehouse team maximizing efficiency

● Executed team first motto strategies promoting a positive & engaging environment for all levels of staff T R A V I S A. G AB R I E L

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Assistant Concession Manager

FEB 2020 - FEB 2022 Levy Restaurants, Phoenix, Arizona

● Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food

● Maintained food and equipment inventories to support business demand.

● Coordinated kitchen workflow to optimize supply usage and preparation time.

● Monitored food preparation & presentation to enforce adherence to portion sizes and quality standards.

● Investigated and resolved complaints regarding food quality and service.

● Assisted in the daily preparation of food items in accordance with recipes.

● Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions.

● Opened or closed kitchen as dictated by department scheduling.

● Planned timing of food production to coordinate with meal serving hours, preserving food quality.

● Replenished ingredient levels and reported inventory shortages.

● Trained newly hired line workers regarding store recipes and policies.

● Stocked and maintained prep stations to reduce wait times and shortages.

● Utilized grills, fryers and ovens to heat food to appropriate serving temperatures

● Maintained favorable working relationships with team members, promoting productive kitchen. Customer Service Representative / Dispatcher

SEP 2021 - FEB 2022 Modivcare – Call Center, Phoenix, Arizona

● Managed and resolved issues with customers during calls by following a determined script.

● Processed high call volumes for law enforcement and fire and emergency medical services.

● Assisted managers by training new personnel to improve the onboarding process.

● Utilized multi-line telephone systems to answer incoming calls for assistance.

● Questioned callers to determine locations and nature of problems to determine the type of response needed.

● Prioritized calls based on situation, recognizing and addressing duplicate calls.

● Provided support and reassurance to callers in times of crisis.

● Utilized multiple communication systems to manage incoming calls.

● Recorded details of calls, dispatches, and messages.

● Developed strong customer relationships and loyalty through effective communication. Shift Supervisor / Housekeeping

MAY 2020 - JULY 2021 VA Hospital, Phoenix, Arizona

● Adhered to changing and demanding COVID protocols.

● Trained housekeepers on cleaning, maintenance and COVID – 19 tasks

● Oversaw staff performance on daily basis

● Motivated team members & resolved issues that occurred.

● Responded to all hospital client complaints & special requests.

● Ensured compliance with changing and demanding safety / sanitation policies in all areas.

● Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves Bachelor of Arts (B.A.), Criminology, Cum Laude

MAY 2008 University of South Florida, Tampa, FL

● State of Arizona Security Guard (Active)

● Conflict Mediation

T R A V I S A. G AB R I E L

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● Food Handles Card Level 1 and 2

● Arizona Title 4 BASIC Liquor Law Training

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