Objective

Administrative / Receptionist / Professional

Professional Summary

Dynamic and effective Administrative Professional with 30 plus years of diversified service experience including leadership positions in middle management. Has an extraordinary ability to swiftly and correctly analyze complex problems, maximize resource utilization, while maintaining the highest of standards of contracting efficiently as well as legal and regulatory compliance. Is highly skilled as an agent of change and a strategic leader, capable of revolutionizing any work center into a proactive and cohesive team.

Key Strengths

* Decisive * Excellent Communicator * Expert Receptionist

* Leadership * Situational Awareness * Team Oriented

* Innovative * Reliable Self-starter * Detail Oriented

Employment Experience

November 2016 to Present:

Naples Grande Beach Resort, Front Office/Guest Services – Efficient in managing multi-line phone systems, determining and directing to appropriate departments. Adept as recognizing and resolving customer issues and concerns. Proficient in “Opera” and guest check-in and check-out procedures.

• Familiar with the utilization of “Trust you”, “Hotsos”, “Opera” and “Go Concierge”: as well as Word, and Excel.

• Coordinating reservations for guest’s including restaurants, transportation and other requirements.

• Quickly accommodating client requests.

April 2016 to August 2016:

Executive Driver – Exceptional transportation/Security Driver, providing safe and reliable transportation to select executive clientele. Closely involved with inventory loss mitigation practices. Recognized as a top-notched performer, innovative team player and multiple time winner of the “Employee of the Month” award.

• Acutely anticipated client’s needs and responded with concierge-level logistical support.

• Leveraged the latest in mobile GPS based traffic avoidance technology to maximize efficiency and minimize transportation times.

September 2008 to October 2010 and May 2016 to January 2017:

Kohls Department Store – First-rate retail associate, providing remarkable management of department store resources. Closely involved with inventory loss-mitigation practices. Recognized as a top-level performer, an innovative team player and multiple recipient of the “Employee of the Month” award.

• Delivering outstanding customer service and providing customers with an over-all positive store experience.

• Resolving customer issues and answering questions about products and services.

• Developing client database of repeat customers by establishing and maintaining relationships and data collection.

• Led efforts to drive sales revenues, meeting or exceeding sales quotas.

• Effectively communicating “Brand Image” by explaining trade-philosophy and style.

• Processing store transactions and assisting cashiers with boxing, packaging and wrapping.

• Assisting marketing staff with store set-up, merchandising, sales displays, and as well as general marketing materials.

• Performing administrative tasks such as sales charting, inventory management and daily financial audits.

February 2016 to September 2016:

Jason’s Deli, Delivery Driver in Naples, Florida – Alert, customer focused delivery driver maintaining a clean driving record. Exemplary team-work spirit with profound ability to coordinate routes and delivery details flawlessly. Ample knowledge regarding GPS Navigation, highway traffic laws and OSHA safe driving protocols applicable to delivery driving.

• Recognized by customers for prompt and friendly delivery service.

• Identified by management as a candidate for Assistant Manager training program.

April 2015 to February 2016:

Target Store in Naples, Florida – Highly regarded cashier associate with a reputation for efficiency and courteousness. Excelling in expediting customer shopping experience through expedited check-out processing and product discrepancy resolutions. Facilitating stream-lined customer communications as receptionist/operator. Demonstrating leadership skills that align teams and strengthen brand loyalty through exceptional customer service.

• Proving high-quality customer service, optimizing the customer’s purchasing process.

• Educating customers on available products, exceeding customer service expectations.

• Investigating and resolving customer complaints and concerns, strengthening store reputation and cultivating customer retention.

July 2012 to April 2015:

Old Navy Store, Naples, Florida – Top performing sales associate, recognized by management for exceeding performance benchmarks. Highly skilled at leveraging consultative sales techniques to upsell products and exceeding sales targets.

• Initiating inventory control ideas to sustain stock levels, ordering new inventories.

• Managing displays as indicated by planograms, end cap and bulk stack instructions.

Further previous-employment records available upon request.

References available upon request.

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